Strategic Account Manager - USA and Canada Market

HBX Group is the world’s leading technology partner, connecting and empowering the world of travel. We’re game-changers, disruptors, the people who bring together local and global brands in accommodation, transport, activities and payments through our network of 300,000 hotels worldwide, 60,000 hard to reach high value clients such as tour operators, travel agents and loyalty schemes across 140 source markets. We are tech-driven, with a customer-first philosophy, and commercial teams whose knowledge and relationships on the ground are second to none. And of course we have an amazing team! Our people, Team HBX Group, are the beating heart of the company who we encourage to ‘move fast, dream big and make the difference’ every day. In fact, we believe that it is tech + data + people that truly sets us apart in the market, alongside our ‘global approach, local touch’ mentality. We’re headquartered in Palma, Mallorca and employ around 3,500 people worldwide.

JOB DESCRIPTION:

Strategic Account Director – North America (USA & Canada)

Location: East Coast USA or Canada
Company: HBX Group (Bedsonline)

Job Summary

As a Strategic Account Director, you will lead the development and growth of key strategic client relationships across the USA and Canada. Acting as a trusted advisor, you will design and execute tailored growth strategies that optimize performance, maximize revenue, and strengthen long‑term partnerships.

This role combines commercial leadership, data-driven strategy, and cross-functional collaboration to drive Total Transaction Value, Margin, and Room Nights across your portfolio of high-value clients.

Job Responsibilities

Strategic Account Management

• Manage and grow a portfolio of top-performing strategic clients and travel advisor groups.

• Build strong, influential relationships with senior stakeholders across client organizations.

• Act as the primary liaison between clients and the HBX Group ecosystem.

Data-Driven Strategy & Growth

• Analyze portfolio performance using available tools to identify growth opportunities and risks.

• Develop and implement strategic account plans aligned with client business objectives.

• Drive growth across accommodation, ecosystem products, and overall profitability.

• Identify opportunities to increase product attachment and cross-sell solutions.

Client Engagement

• Lead regular client meetings (virtual and in-person) to review performance, agree on actions, and identify new opportunities.

• Provide insights, recommendations, and updates on HBX products and services.

• Maintain a continuous feedback loop to refine strategy and ensure relevance.

Commercial Agreements & Negotiation

• Create and manage commercial agreements that drive revenue growth and efficiency.

• Influence client buying behavior through value propositions and strategic initiatives.

• Lead negotiations with a strong focus on profitability and long-term partnership.

Cross-Functional Collaboration

• Work closely with internal teams (Pricing, API, Marketing, Sourcing, Operations, Sales).

• Ensure alignment across Retail teams (Account Managers, BDMs, Regional Directors, Sales Executives).

• Drive joint initiatives such as marketing campaigns, distribution optimization, and technical integrations.

• Escalate and resolve technical or commercial issues proactively.

Required Skills

• Strong experience in strategic account management and B2B sales.

• Exceptional stakeholder management and influencing skills at senior levels.

• Highly developed commercial acumen and negotiation capabilities.

• Strong analytical mindset and data-driven decision-making.

• Excellent communication and presentation skills (both creation and delivery).

• Ability to manage multiple priorities and thrive in a fast-paced environment.

• Strong collaboration and cross-functional leadership capabilities.

Required Tech Skills

• Advanced Excel (analysis, reporting, profitability tracking).

• Strong PowerPoint skills for executive presentations.

• Experience with Salesforce, Salesloft, and/or Tableau.

• Good understanding of APIs and technical integrations (preferred).

• Ability to interpret dashboards, KPIs, and large data sets.

Qualifications & Experience

• 3–5+ years of experience in sales or account management within the travel industry.

• Experience managing strategic or high-value accounts.

• Proven track record of driving growth, cross-selling, and client retention.

• Experience working with travel agencies, consortia, or retail distribution channels preferred.

• Strong understanding of profitability, pricing, and commercial performance.

• Fluent in English; French is strongly preferred.

• Bachelor’s degree in Business, Tourism, or related field is desirable.

At HBX Group, we believe that diversity drives innovation and makes travel a force for good. We're committed to creating an inclusive workplace where everyone feels valued and respected, embracing different backgrounds, perspectives and talents. Join us and be part of a team where diversity and equal opportunities really do make a difference

You will have the opportunity to work for a company that is going through significant change in becoming the world´s leading travel services provider. We are looking for people that are ready to ride the wave in this exciting journey.

As well as an attractive benefits package you will be able to work: 

• Within an innovative, engaging and multicultural environment.

• Have the opportunity to build strong and lasting business relationships and friendships from around the world.

• Have the opportunity in developing your career locally or within one of our beautiful working locations across the globe.