STD Claims Analyst - WBI

Symetra offers a thrilling chance to become part of our team as a STD Claims Analyst - WBI!

About the role

Make timely, accurate, and customer-focused decisions regarding Short-Term Disability, Statutory Disability Insurance, or Absence Management claims. Actively get in touch with clinical, vocational, employer, financial, and other internal and external sources for relevant information. Review this data against the applicable contracts and procedural documents. Analyze findings and involve peers and management as appropriate. Communicate effectively through both spoken and written methods. Employ the claim system with detailed and precise information. Keep performance meeting or exceeding departmental metrics. Remain agile and responsive.

What you will do

• Make timely, accurate, and customer-focused STD, SDI, and AM new and ongoing claim decisions. Contact relevant sources to gather clinical, vocational, employer, financial, and other information. Compare this data to contract terms, limitations, conditions, and applicable procedural documents. Render the claim decision as quickly as possible. Document claim systems accurately and comprehensively while maintaining high efficiency. Prepare and share clear written and verbal communications with various internal and external parties. Prepare, update, and use a claim management plan to achieve the most appropriate outcome. Remain fully compliant with regulatory requirements.
• Demonstrate an above average level of proficiency in STD, SDI, and AM product and claim administration techniques. Remain fully aligned with operational standards. Meet or exceed claim team operational metrics.
• Maintain a superior level of genuine caring and empathetic customer service throughout all interactions. Take appropriate actions to earn the claimant’s and employer’s trust and confidence. Anticipate customer needs and take action.
• Work as a team to support one another by being flexible and collaborating. Create a positive work environment and maintain professionalism and integrity. Actively foster high morale and show dedication to excellence.

Why Work at Symetra

Here’s what some of our employees share about why they choose to work at Symetra:

“What I was searching for was a company that genuinely valued my voice—and I found that at Symetra. I truly enjoy working one-on-one with our customers, especially when they’re going through life’s toughest moments. Being able to offer support and hear their relief and gratitude when we help—it’s deeply meaningful. That’s what makes me proud to be part of the Symetra team.” - Lilly H., Claims Team Lead

“I chose Symetra because I heard it was a pro-employee company—and it’s absolutely true. The work environment is supportive, the people are great, and the benefits are generous. Symetra truly cares about its employees. The relaxed atmosphere and opportunities to learn and grow—both within your role and beyond—make it a great place to build your career.” - Alicia L., Claims Examiner

What we offer you

Benefits and Perks

We don’t take a “one-size-fits-all” approach when it comes to our employees. Our programs are built to make your life better both at work and at home.

• Flexible full-time or hybrid telecommuting arrangements.
• Plan for your future with our 401(k) plan and take advantage of immediate vesting and company matching up to 6%.
• Paid time away including vacation and sick time, flex days and ten paid holidays.
• Give back to your community and double your impact through our company matching.
• Want more details? Check out our Symetra Benefits Overview.

Compensation

Hourly Range: $22.38 - $37.32 plus eligibility for annual bonus program.