Staff User Experience Researcher

What You’ll Do

Team Leadership:

• Drive strategy and execution of research across groups of product teams

• Partners with product leadership to ensure best practices of research and evidence backed decision making are followed

• Provides research leadership to set of products or opportunities of vital importance to Workiva strategy

• Mentors researchers and members of the user experience team

Designs and Conducts Research:

• Reviews research plans and offers consulting on best practices of research

• Provides leadership and ownership of the collection of analytics and communicating insights across multiple teams

• Coordinates research studies by, planning, collecting evidence, analyzing, and communicating insights across multiple teams as well as executives

• Collaborates with designers, product managers and engineers to discover and prioritize opportunities with new and existing products, in a fast paced, rapidly changing environment

• Enforces consistency in the development and management of research plans and scheduled for product teams by helping set best practices

• Leverages a broad range of research techniques to develop a deeper understanding of our customers, users and the ways they work

• Delegates tasks in collaboration with team management to distribute work effectively

• Leverages evaluation techniques to identify key usability needs, and to help refine previously implemented features

Interprets and Presents insights: 

• Organizes, interprets and presents evidence clearly and serves as a point of contact for key decision makers

• Leads team members and key collaborators to explore new approaches that will provide optimal feedback

• Analyzes, synthesizes and communicates test/research results advocates for user centered product improvements

• Partners with leadership to inform and influence product strategy and tie business outcomes to reliable insights

What You’ll Need

Minimum Qualifications 

• Minimum of 5-7 years of professional experience conducting user research in a product development environment  

• A strong portfolio demonstrating a range of research methodologies, data analysis techniques, and the tangible impact of research on product design and development

• Undergraduate degree in Human-Computer Interaction, Psychology, Cognitive Science, Sociology, Anthropology, Design, Computer Science, or a related field 

• Demonstrated expertise in designing, conducting, and analyzing mixed methods research studies, effectively integrating qualitative and quantitative data

• Proficiency in a variety of qualitative research methods (e.g., usability testing, contextual inquiry, interviews, focus groups) and quantitative research methods (e.g., surveys, data analytics) and associated tools

• Experience in developing and implementing data management strategies for UX research projects, including data cleaning, organization, and storage

• Exceptional written and verbal communication skills, with the ability to articulate complex research findings and recommendations clearly and persuasively to diverse audiences 

• Outstanding interpersonal and collaboration skills, with a proven ability to work effectively with cross-functional teams

Preferred Qualifications 

• Experience in the SaaS industry or a related technology domain

• Proven experience working as a UX Researcher within Agile development teams

• Experience in planning and conducting JTBD-focused research activities, including job interviews and the analysis of user stories

• Strong analytical skills, including the ability to utilize statistical analysis techniques and software to interpret quantitative data

• Experience with SQL

• Familiarity with specific UX research tools (e.g., UserTesting, UserZoom)

• Experience with data visualization tools (e.g., QuickSights)

• Experience mentoring junior UX researchers

• Advanced degree (Master's or PhD) in a relevant field

• Experience conducting global research studies

Travel Requirements and Working Conditions

• Willingness to travel less than 15% for team and corporate meetings

• Reliable internet access for any period of time working remotely, as we embrace flexible work arrangements