Sr. Program Manager - Cybersecurity Incident Communications

Security represents the most critical priorities for our customers in a world awash in digital threats, regulatory scrutiny, and estate complexity. The Microsoft Office of the CISO aspires to make the world a safer place for all. We want to reshape security ensure that our company and industry is securing digital technology platforms, devices, and clouds in our customers’ heterogeneous environments, as well as ensuring the security of our own internal estate. Our culture is centered on embracing a growth mindset, a theme of inspiring excellence, and encouraging teams and leaders to bring their best each day. In doing so, we create life-changing innovations that impact billions of lives around the world. 

The Customer Security Management Office, which is part of the Office of the Chief Information Security Officer (OCISO), is seeking a skilled and experienced Sr. Program Manager - Cybersecurity Incident Communications to join our team. 

This role is pivotal in managing and supporting customer-facing and other external communications related to cybersecurity incidents. During a security incident, customers need accurate information to understand the scope and impact of the issue. This role will help ensure that Microsoft can offer our customers and partners critical details about what happened, what data or services are affected, and what steps are being taken to mitigate and remediate the issue. How we communicate this guidance enables our customers and partners to make informed decisions and take necessary actions to protect their own systems and data. This role will need a background in communications, a understanding of cybersecurity, and the ability to navigate complex, high-stakes situations with confidence and clarity. 

This Sr. Program Manager - Cybersecurity Incident Communications will also be able to prioritize competing, time-sensitive demands and help manage a diverse set of organizational stakeholders and ensure key stakeholders are informed and aligned, while navigating and balancing the needs and expectations of different teams. Organizational skills, project management, and critical thinking skills are keys to success in this role. 

If you enjoy a dynamic work environment, where you will support a global team and are focused on your role as a communications professional – we’d like to learn more about you! 

Microsoft’s mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others, and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond. 

In alignment with our Microsoft values, we are committed to cultivating an inclusive work environment for all employees to positively impact our culture every day.

• This role does require you to be available/online outside of typical business hours/weekdays, given the crisis management aspect of our team's support for cybersecurity incidents at least one per month.
• Collaborate with cross-functional teams, including incident coordinators, security operations, threat intelligence, product engineering, legal, marketing, issues management/PR, etc. to coordinate and align messaging and respond to customers with timely, actionable information about security incidents or security-adjacent events at Microsoft.
• Serve as a primary point of contact to other incident response workstream leaders and stakeholders concerning customer communications during cybersecurity incidents, providing clear and concise written and verbal daily updates on the progress of communications content.
• Support Microsoft security-aligned executives by preparing executive talk tracks, FAQs and other information about security incidents in preparation for customer engagement and to respond to customer inquiries and escalations.
• Track, manage, monitor, oversee, and orchestrate the development and finalization of external-facing communications collateral (e.g., customer notifications, Talking Points, responses to customer escalations and inquiries, blogs, etc.).
• Draft, edit, and approve security incident communication contents and help drive consensus with other communications stakeholders.
• Learn about and document the end-to-end process of supporting and communicating with customers about security incidents so that you can help identify solutions to improve and better instrument/automate these processes.
• Meticulously review content to avoid errors, ambiguities, and miscommunication; ensure accuracy and consistency in all communications; and assess content from the customers' perspective.
• Ability to be available outside of typical business hours/weekdays, given the crisis management aspect of our team's support for cybersecurity incidents. 

Other:

• Embody our culture and values 

​​Required Qualifications:

Preferred Qualifications:

• 5+ years experience in program management or communications
  • OR equivalent experience.
• 2+ years experience in cybersecurity, engineering, operations, product management, or technical program management. 
• Experience in cross functional project management or crisis management.​
• Experience leading or managing communications strategy, developing communications content, or supporting communications program execution in the technology, cybersecurity, or related sectors.
• Effective written and verbal communication skills, with the ability to convey complex and technical information clearly and effectively.
• Experience managing communications for cybersecurity incidents or other high-stakes situations.
• Experience writing copy/content or producing collateral for external or customer-facing distribution in crisis scenarios.
• Experience managing diverse stakeholders with competing interests.
• Ability to assess the urgency and importance of various requests and prioritize tasks accordingly.
• Efficiently manage time to meet tight deadlines without compromising quality. 

Content Program Management IC4 - The typical base pay range for this role across the U.S. is USD $119,800 - $234,700 per year. There is a different range applicable to specific work locations, within the San Francisco Bay area and New York City metropolitan area, and the base pay range for this role in those locations is USD $160,200 - $261,000 per year.

Certain roles may be eligible for benefits and other compensation. Find additional benefits and pay information here:
https://careers.microsoft.com/us/en/us-corporate-pay

This position will be open for a minimum of 5 days, with applications accepted on an ongoing basis until the position is filled.

Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance with religious accommodations and/or a reasonable accommodation due to a disability during the application process, read more about requesting accommodations.