Who We Are

Join a team that puts its People First! As a member of First American’s family of companies, First American Home Warranty offers a wide range of home warranty products and services to home sellers, buyers and agents. Since 1889, First American (NYSE: FAF) has held an unwavering belief in its people. They are passionate about what they do, and we are equally passionate about fostering an environment where all feel welcome, supported, and empowered to be innovative and reach their full potential. Our inclusive, people-first culture has earned our company numerous accolades, including being named to the Fortune 100 Best Companies to Work For® list for eleven consecutive years. We have also earned awards as a best place to work for women, diversity and LGBTQ+ employees, and have been included on more than 50 regional best places to work lists. First American will always strive to be a great place to work, for all. For more information, please visit www.careers.firstam.com.

What We Do

Works with business and technical teams to envision, design and develop technology products. They are expected to define the product vision and ensure its features support the business strategic plans. They use their deep knowledge of technology, processes, methodologies and principles to lead their product teams to successful outcomes. They are able to learn and adapt to new business domains in a short space of time and has experience living the full product Lifecyle.

What You'll Do:

• Establishes product vision and ensures a shared understanding across all parties
• Collaborates and communicates with executive steering committees on roadmap priorities and recommended features.
• Performs Product Research and obtains Customer Feedback
• Works with users to understand and validate their needs using Lean and UX design principles
• Collaborates with business and technical groups to design and develop product features. 
• Ensures product features support strategic business goals and defines Business KPIs measure improvement.
• Collaboratively develops product marketing campaigns
• Collects analytics and acts to address shortcomings identified from the data collected.
• Creates and uses  wireframes to convey new feature ideas.
• Writes development stories for Agile development teams.
• Provides quality assurance and usability feedback on development builds.
• Subject Matter Expert in the product(s) supported
• Communicates and help solves for product issues and risks where applicable
• Develops, defines, maintains and communicates the product strategy, roadmap and release plans
• Prioritizes product goals and objectives developed in Product Strategy and maintained in a product backlog and roadmap
• Understands and communicates relative pros and cons of various product offerings
• Measures Customer Satisfaction: defines and measures the success of changes made to the Product. Creates appropriate action plans to address when success measures are not met.  Conducts regular feedback sessions to gain valuable customer feedback on the product being developed.
• Product Quality Management
• Stakeholder Relationship and Communication Management
• Product Governance & Budgeting including understating and communication of cost options and cloud financial management
• Required to perform duties outside of normal work hours based on business needs.

What You'll Bring:

• Bachelor’s degree or equivalent combination of education and experience; advanced degree preferred

• Must have 7-10 years of directly related experience with an excellent customer understanding and progressive experience working in other aspects of technology
• Has a deep understanding of Agile, Lean and UX Principles

• Excellent organizational and project management skills.
• Proven ability to influence senior leadership within an organization 
• Strong written and oral communication skills in order to define business and technical parameters and lead team to meet business requirements.
• Has knowledge of general business environment/operation and has general cost benefit awareness.
• Innovative and forward thinking, decisive and action oriented 
• Experience in outcome-based delivery being business and solution focused
• Working knowledge of the discipline of TBM (Technology Business Management) and the Apptio financial transparency application

Pay Range: $170,900.00 - $227,900.00 Annually

 

This hiring range is a reasonable estimate of the base pay range for this position at the time of posting. Pay is based on a number of factors which may include job-related knowledge, skills, experience, business requirements and geographic location.

 

What We Offer

By choice, we don’t simply accept individuality – we embrace it, we support it, and we thrive on it! Our People First culture is inclusive for all employees - not just because it's the right thing to do, but because it's the key to our success. We are proud to foster an authentic and inclusive workplace For All. You are free and encouraged to bring your entire, unique self to work. First American is an equal opportunity employer in every sense of the term.

Based on eligibility, First American offers a comprehensive benefits package including medical, dental, vision, 401k, PTO/paid sick leave and other great benefits like an employee stock purchase plan.