Sr. Business Manager, Client Services

At a Glance

The Sr. Business Manager, Client Services, owns the connective layer between program strategy and day-to-day execution for the Meta Labs Retail partnership. This role converts direction set by the VP, Client Services, and Meta Retail Leadership into structured, executable plans, then drives those plans through program management and deployment across a rapidly scaling multi-market store fleet, with direct visibility into the decisions shaping fleet growth, staffing investment, and operating model. The Sr. Business Manager, Client Services, acts as a trusted strategic partner to the VP, architecting the workstreams, governance, and reporting that keep a fast-growing, high-visibility client program on track, and represents Channel Partners in working sessions with Meta Retail Leadership.

Minimum Pay

Maximum Pay

What We Offer

• Biweekly pay plus retention bonus
• Health and wellness benefits plans
• Paid time off and holidays
• 401(k) with employer matching
• Paid training
• Employee discounts
• Referral bonus
• Tax savings with flexible spending accounts for parking, transit, dependents, and healthcare costs
• Opportunity to work with a growing company that actively rewards and promotes its employees

What You'll Do

Executive Partnership & Follow-Through

• Serve as the primary conduit to the VP for gathering information across the fleet, coordinating input from Multi-Store Leaders and field leadership, and driving execution against agreed priorities.
• Attend the VP's recurring calls and working sessions, capturing clear notes and action items in real time.
• Own follow-up on commitments made in those calls, tracking open items to closure and flagging anything at risk of slipping.
• Ensure consistent execution across markets by translating decisions made in leadership conversations into clear direction and follow-through for the teams responsible.

Strategy Translation

• Partner directly with the VP, Client Services to translate program strategy, working sessions, and leadership priorities (e.g., the METALAB operating framework) into structured plans, workstreams, and decision documents.
• Own preparation of executive-ready materials, briefings, and presentations that bridge Channel Partners and Meta Retail Leadership, often representing the program directly in senior working sessions.
• Independently track strategic priorities across the fleet and surface risks, dependencies, or resourcing gaps before they affect timelines, recommending course corrections to the VP.

Program & Deployment Management

• Own the end-to-end program management cadence for store openings and fleet initiatives, including NSO (New Store Opening) timelines, milestones, and readiness checkpoints, across a fleet scaling from 9 to approximately 17 locations.
• Drive deployment execution across markets, owning the handoff from plan to live operations and ensuring nothing stalls between decision and rollout.
• Architect and coordinate deployment of tools, reporting structures, and operating standards across new and existing markets.
• Build and maintain project trackers, RACI structures, and status reporting that keep cross-functional stakeholders aligned and leadership informed in real time.
• Run recurring cadence meetings and working sessions, ensuring clear agendas, decisions, and follow-through at the leadership level.

Cross-Functional Coordination

• Serve as the primary point of coordination between Multi-Store Leaders, recruiting, field operations, and Meta Retail Leadership on program execution, acting as a peer partner rather than an added layer of oversight.
• Partner with recruiting leadership on hiring timelines tied to new store openings.
• Support organizational initiatives such as competency frameworks, onboarding plans, and talent processes as they roll out across the fleet.
• Proactively take recurring coordination, tracking, and reporting tasks off the plates of Multi-Store Leaders and field leadership so they can stay focused on their stores and teams.

Communications

• Own the communication cadence between Channel Partners and Meta Retail Leadership, ensuring the right information reaches the right stakeholders at the right time.
• Draft and manage internal announcements, program updates, and briefing materials that keep field teams and leadership aligned as the fleet scales, exercising independent judgment on framing and timing.
• Act as a clear, consistent voice on program status, translating complex or in-progress work into simple updates for both operational and executive audiences.

Test, Iterate & Continuous Improvement

• Capture insights from store openings, pilots, and program rollouts across markets, and pressure-test what is and is not working.
• Synthesize field learnings into recommended refinements to the METALAB operating framework, playbooks, and deployment approach, with direct input into how the program evolves.
• Champion a test-and-iterate mindset across the program, ensuring lessons from one market inform faster, better rollouts in the next.

Reporting & Analytics

• Own fleet-wide dashboards and reporting on program milestones, store readiness, and performance metrics.
• Synthesize data into clear, decision-ready recommendations for the VP and Meta stakeholders.

What You'll Bring

Experience and Education:

• 7-10+ years in program management, business operations, or a Sr. Business Manager, Client Services / Chief of Staff-type role, ideally supporting multi-site retail, retail technology, or store operations expansion at scale.
• Bachelor's degree required; MBA or equivalent advanced degree preferred.

Skills and Attributes:

• Track record of owning complex, ambiguous programs end-to-end, from strategic framing through field deployment, with minimal oversight.
• Strong project management discipline; formal certification (PMP or equivalent) a plus.
• Experience building or operating within a structured operating framework or playbook across multiple locations, ideally in a high-growth or high-visibility client environment.
• Demonstrated ability to operate as a strategic partner to senior leadership, including direct exposure to client executives, while working seamlessly across two organizations (agency/channel partner and client).
• Strong written and verbal communicator, comfortable owning updates and announcements that reach both field teams and senior leadership.
• Naturally test-and-iterate-minded, treating each store opening or rollout as a chance to refine the playbook rather than repeat it as-is.
• Willingness to travel occasionally to store locations as the fleet expands into new markets.

Important Information

Channel Partners is an equal opportunity employer in every aspect of employment, including but not limited to selection, training, development, and promotion of the most qualified candidates and employees without regard to their race, gender, color, religion, sexual orientation, national origin, age, physical or mental disability, citizenship status, veteran status, or any other characteristic prohibited by state or local law. Channel Partners is committed to equal employment opportunity in all other privileges, terms, and conditions of employment that may not be covered in this statement. Channel Partners is an at-will employer.

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