Sr. Analyst, IT Business Solutions

Our technology organization is transforming how we work at Smurfit Westrock. We align with our businesses to deliver innovative solutions that: 

• Address specific business challenges, integrate processes, and create great experiences
• Connect our work to shared goals that propel Smurfit Westrock forward in the Digital Age
• Imagine how technology can advance the way we work by using disruptive technology 

We are looking for forward thinking technologists that can accelerate our focus areas such as building stronger foundational technology capabilities, reducing complexity, employing digital transformation concepts, and leveraging disruptive technology.

Location and/or Business/Division Details (if applicable)

Title:  Sr Analyst, IT Business Solutions - Remote

Position Summary:

The opportunity:

The Sr Analyst maximizes manufacturing execution systems at our paper mills to optimize production. You will collaborate with stakeholders to enhance capabilities and achieve operational excellence through technology. Responsibilities include designing, configuring IT software applications, and resolving support issues.   

How you will impact Smurfit Westrock:

• Provide application support including troubleshooting, design analysis, and system configuration.
• Directly contribute to the development of Manufacturing Execution Systems (MES) and interfaces, provide technical leadership, coordinate with other resources, and ensure the creation of high-quality products.
• Collaborate with key users and stakeholders to understand business needs, identify, design, and implement technology solutions aimed at improving the efficiency and effectiveness of business processes.
• Offer 24/7 application support within a manufacturing environment.
• Document related business processes, MES system configurations, and designs. Develop end-user instructions and create training materials in addition to conducting user training sessions.
• Perform data analysis and offer problem-solving and troubleshooting services.
• Work collaboratively with internal WestRock IT personnel and external contractors, when necessary, to deliver required functionality.
• Acquire knowledge of additional WestRock systems as required to effectively support business processes interacting with supply chain systems.

What you need to succeed:

• Experience with operating a mission-critical application in a manufacturing environment. The candidate must work well in a team, adapt to multitasking in a fast-paced setting, and maintain a professional demeanor.
• Ability to meet deadlines, manage multiple priorities, and organize tasks efficiently.
• Proficiency in business process analysis, systems design, and analysis.
• Skilled in developing documentation, training materials, and instructional content.
• Strong communication abilities, capable of relating technical solutions to business needs and expressing ideas clearly.
• Adequate IT and process knowledge to gain credibility with users and discuss complex issues in business terms.
• Capacity to collaborate effectively in a matrixed, cooperative IT environment.
• Ability to solve time-sensitive support issues independently through data analysis, code review, and troubleshooting/testing skills.
• Effective collaboration with end-users and management to understand needs and prioritize tasks.
• Competence in managing expectations and handling challenging situations.
• Organizational and planning skills to achieve goals and meet deadlines.

Skills/Knowledge Desired:

• Experience with complex stored procedures and expressions in Microsoft SQL Server.
• Knowledge of shop floor interfaces, DCS/PLC, OPC, Kepware, Microsoft SQL SSRS, and Crystal Reports.
• Ability to independently convert functional requirements into software code for web and/or desktop forms.
• Experienced in running mission-critical applications in high availability environments.
• Familiar with help desk software and processes.
• Knowledgeable in Agile/Scrum methodologies.
• Willing to travel up to 25%.
• College degree or 10 years of equivalent work experience in IT or paper mill operations.

What we offer:

• Corporate culture based on integrity, respect, accountability, and excellence
• Comprehensive training with numerous learning and development opportunities
• An attractive salary reflecting skills, competencies, and potential
• A career with a global packaging company where Sustainability, Safety and Inclusion are business drivers and foundational elements of the daily work.