Specialist, Provider Relations

Step Up For Students empowers families to pursue the most appropriate learning options for their children. We unite communities to provide scholarships that open doors to a stronger future. With this support, students can choose the right learning environment and access resources to reach their full potential.

Our culture is rooted in two core values:

• Everyone is an asset
• Every event is an improvement opportunity

These values guide how we work together and continuously improve. We expect every team member to bring these principles to life in their daily work.

The Provider Relations Specialist serves as a key liaison between educational providers, schools, and Florida scholarship program stakeholders, delivering a high-quality customer experience while ensuring program success. This role drives day-to-day provider engagement and relationship management initiatives, fostering strong partnerships and supporting operational excellence across all service channels.

Responsible for overseeing provider relations activities, the position focuses on quality assurance, customer satisfaction, process optimization, and service delivery excellence. The role ensures the integrity, accuracy, and confidentiality of sensitive program data while maintaining strict compliance with all applicable state and federal regulations.

Working in a dynamic, fast-paced environment, the Provider Relations Specialist demonstrates exceptional adaptability, problem-solving, and communication skills to address evolving business needs and stakeholder expectations. This position plays a critical role in identifying continuous improvement opportunities, promoting best practices, and enhancing the overall provider experience. The role reports directly to the Manager, Provider Relations.

Location: Remote (United States) 

Key Responsibilities:

• Ensure providers are compliant and approved with the appropriate agencies for participation with all scholarship programs.
• Sustain a strong culture of service.
• Assist with onboarding of all providers.
• Support all partner schools as they enroll Step Up students.
• Research payment and invoice inquires, navigate through the application seasons and interface with outward facing departments.
• Support partner agencies (i.e. Department of Education) as needed.
• Develop and maintain key working relationships internally and externally.  
• Demonstrate teamwork by supporting and assisting other team members as necessary.
• Outbound call projects to be defined as necessary.
• Participate in regular coaching/feedback sessions with supervisor.
• Understand call center metrics and industry standards.
• Assist with special projects (i.e. AUP) as needed.
• Perform occasional school visits or community outreach events as needed.
• The above is not an all-inclusive list of all duties performed by this job title, only a representative summary of the primary duties and responsibilities. Incumbent may be required to perform other additional duties as assigned.

Qualifications:  

• Demonstrated success and a proven track record in professional/life experience in specific job functions, projects, or industries. Military service can substitute for professional experience and/or formal education requirements.
• High-school degree; college degree preferred although not required.
• Ability to work cross-functionally.
• 2 years’ experience in an office setting preferred.
• 2 or more years of customer service experience.

You’ll Stand Out If You Have:  

• Strong customer service and relationship-building skills.
• Attention to detail with experience maintaining accurate and confidential data.
• Ability to adapt, prioritize tasks, and solve problems in a fast-paced environment.

 Key Competencies:

• Must have computer literacy, including strong use of Word, Outlook, Excel and PowerPoint.
• Excellent written and verbal skills to facilitate communications with providers, schools and
• employees.
• Ability to establish a course of action for self and others to accomplish a specific goal while using appropriate resources.
• Must have strong prioritization and organizational skills.

Interview Process:

• Veriff Identity Verification
• Recruiter Video Interview
• Video Interview with The Director, Provider Relations and Manager, Provider Relations
• Final Interview with Panel 

Why you’ll love working here:

• Award-Winning Culture:
   We’ve been named one of the Best Companies to Work For four years in a row by Florida Trend and Workforce Research Group and honored as one of the Healthiest Companies by Florida’s First Coast Worksite Wellness Council. Fast Company recognized us as one of the Best Workplaces for Innovators—proof that we foster an environment where big ideas and bold thinking are encouraged.
• Comprehensive Benefits:
   Enjoy medical, dental, and vision coverage, plus HSA, FSA, and Lifestyle Spending Accounts. We also offer a competitive 401(k) with company match to help you plan for the future.
• Flexibility & Work-Life Harmony:
   Remote work options and unique time-off programs—including 14 paid holidays, Care and Parental Leave, and our Flexible Leave policy.
• Growth & Development:
   From mentorship programs to management training and professional development opportunities, we invest in your career journey every step of the way.
• Supportive Professional Environment:
   Our dedicated coaching team is here to help you succeed, and employee-led committees give you a voice in shaping our workplace. Collaboration isn’t just encouraged, it’s how we work.

Working Conditions and Equipment Use:

• Work is performed indoors in a typical office environment - not substantially exposed to adverse environmental conditions.
• Valid driver’s license and proof of insurance may be required, depending on role responsibilities.
• Must be able to lift up to fifteen (15) pounds.
• Frequent use of office machines to include telephone, computer, and printer.