Specialist, Practice Applications (Bilingual)

The Opportunity

This is a remote, one-year contract opportunity supporting Dentalcorp's Practice Application Systems team. The successful candidate will provide knowledge transfer support prior to the leave period and contribute to the ongoing support, optimization, and troubleshooting of dental practice management systems across the organization.

Who You Are

You are a highly technical dental software professional with expertise in Practice Management Systems, dental workflows, integrations, data management, and troubleshooting complex system issues. You possess hands-on experience working with multiple dental technologies and are comfortable diagnosing application, data, configuration, and workflow issues that impact practice operations.

You act as a trusted advisor to practices, vendors, and internal stakeholders by combining deep dental operational knowledge with strong technical problem-solving capabilities. You are collaborative, adaptable, and comfortable working through ambiguity while remaining focused on delivering exceptional service and supporting a positive patient experience.

Strong communication and collaboration skills, with the ability to build relationships across teams and support stakeholders effectively. Adaptable and solution-oriented, with a proactive approach to managing change, driving initiatives, and demonstrating leadership through accountability and influence.

Our most successful team members are proactive, adaptable, and solution-oriented. They take ownership, embrace change, collaborate openly, and are driven by delivering exceptional results and service.

Successful team members are comfortable working through ambiguity, adapt well to change, and stay focused on delivering strong service to practices and a positive patient experience.

In This Role, You Will

Technical Application Support

• Serve as a subject matter expert for Dental Practice Management Systems and related clinical/business applications.
• Diagnose and troubleshoot complex PMS issues involving scheduling, treatment planning, charting, billing, insurance workflows, patient communications, reporting, and financial reconciliation.
• Investigate system performance, data integrity, workflow, and configuration issues and coordinate resolution with vendors, IT teams, and business stakeholders.
• Perform root cause analysis for recurring application issues and recommend preventative solutions.
• Manage escalated Tier 2 and Tier 3 support incidents related to dental practice applications.

PMS Configuration & Optimization

• Configure and maintain PMS settings, templates, provider profiles, security roles, fee schedules, insurance tables, treatment codes, and operational workflows.
• Assess practice workflows and recommend system configuration improvements that support standardization and operational excellence.
• Assist with feature releases, upgrades, testing, validation, and deployment activities.

Integrations & Data Management

• Support integrations between PMS platforms and third-party solutions including:
  • Digital imaging systems
  • Patient communication platforms
  • Online booking systems
  • Revenue cycle/payment solutions
  • Analytics and reporting platforms
• Investigate integration failures, synchronization issues, and data discrepancies.
• Support data migration, conversion, validation, and post-go-live stabilization activities.

Reporting & Analytics

• Create and troubleshoot operational and financial reports.
• Analyze data quality issues impacting reporting accuracy.
• Work with stakeholders to define reporting requirements and develop reporting standards.

Project Support

• Participate in PMS implementations, acquisitions, conversions, upgrades, and optimization initiatives.
• Assist with user acceptance testing and validation activities.
• Document technical procedures, configurations, and support processs

What You’ll Bring

• 3-5+ years of experience supporting Dental Practice Management Systems within the dental industry.
• Strong team player with proven relationship building and stakeholder management skills
• Fluently bilingual in English and French.
• Experience supporting PMS conversions, implementations, acquisitions, and system optimization initiatives.
• Strong understanding of dental practice workflows, system integrations, troubleshooting, and data management.
• Experience working within a multi-location DSO environment.

About Dentalcorp

Dentalcorp is Canada’s largest and fastest growing network of dental practices, committed to advancing the overall well-being of Canadians by delivering the best clinical outcomes and unforgettable experiences. Dentalcorp acquires leading dental practices, uniting its network in a common goal: to be Canada’s most trusted healthcare network. Leveraging its industry-leading technology, know-how and scale, Dentalcorp offers professionals the unique opportunity to retain their clinical autonomy while unlocking their potential for future growth.

The salary range for this position is $80,000 CAD to $85,000 CAD annually (plus competitive total rewards and benefits package). Offers within this range are determined based on relevant experience, skills, and qualifications, as well as internal equity considerations. This job posting is for an existing vacancy. 

Candidates must be legally eligible to work in Canada. At Dentalcorp, we recognize that inclusivity and diversity strengthen our culture and make us better. We are committed to ensuring that the talent we hire is reflective of the diverse communities and patients we serve. To ensure equal opportunity for all candidates, we strongly encourage applicants requiring an accommodation to let their recruiter know during the recruitment/selection process. We appreciate all applicants for taking the time to apply, however, only those selected for an interview will be contacted.