Specialist Engineer, Technical Support, VCC/VSPC

About the Role

VCC-VSPC Support Engineer is expected to bring a high level of technical knowledge of both 3rd party and Veeam products, communicate effectively, collaborate efficiently with other team members to improve team knowledge and maintain a high level of customer satisfaction, as well as provide technically complex client support for Veeam’s products via the telephone and email.

What You’ll Do

• Provide in-depth/expert technical support and troubleshooting for Veeam Software’s clients via telephone, email, and web conferencing.
• Analyze, diagnose, and provide solutions and/or workarounds to Virtualization software, operating systems, networks, and applications in relation to Veeam software product problems/questions.
• Maintain strong customer rapport and excellent, timely communication.
• Communicate effectively with Sales Representatives and Account Managers.
• Be the point of contact and maintain on-call responsibilities for high priority, highly complex issues.
• Contribute to documentation to build Veeam’s knowledge base.
• Operate in an environment with frequent changes, as well as stressful situations.
• Routinely train and mentor less experienced engineers.
• Perform other duties as assigned.

What You’ll Bring

• Three (3) or more years of VMware or Microsoft virtualization technology experience.
• Three (3) or more years Windows infrastructure experience, specifically IIS, Exchange, SQL, and Domain Controller.
• Strong networking background required.
• VCP/MSCE or similar level certification desired.
• Three to five (3-5) years of Windows and Linux server administration and troubleshooting experience.
• Five (5) years of client or customer support (Level II or Level III) with demonstrated problem resolution skills.
• Exceptional communication skills (verbal and written).
• At least one year in the role of Veeam Support Specialist Engineer or equivalent for Veeam Availability Suite.
• Impeccable performance and recognition, and exceeding KPI requirements and other expectations for the previous role in the past period.

What You’ll Get

• 18 paid vacation days, plus 4 extra global VeeaMe Days for self-care and 24 paid volunteer hours annually through Veeam Cares
• Private medical coverage for you and up to four dependents
• Life, accident, and disability insurance with enhanced coverage
• Annual flexible wellbeing allowance for physical and mental wellness
• Free confidential counselling and coaching via Employee Assistance Program (EAP), including legal and financial advice
• Meal, fuel, and transportation benefits based on work arrangement
• Daycare reimbursement and safe cab facility for eligible employees
• Opportunities to learn and grow through on-demand libraries (LinkedIn Learning, O’Reilly), mentoring, workshops, and learning events like our annual Global Day of Learning

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