Please mention DailyRemote when applying
AI Summary
The Solutions Consultant is responsible for designing and architecting contact center solutions while providing presales support to the sales team. They will analyze complex business and technical requirements to build accurate customer quotes and documentation.
Solutions Consultant
Location: Remote
EDCi provides infrastructure and contact center technology services and solutions to clients throughout the United States. Through our partnership and certifications with leading technology providers, our customers receive the highest quality of product and service the industry has to offer.
The Solutions Consultant will serve as a key component on EDCi’s Customer Care Sales team providing presales support. This role will closely interact with our Sales Account Managers as well as our customers to help architect world class solutions and enable our customers to achieve optimal business outcomes.
RESPONSIBILITIES:
PRIMARY/ESSENTIAL SKILLS AND QUALIFICATIONS:
SECONDARY/OPTIONAL SKILLS AND QUALIFICATIONS:
• Natural language bot flow development experience
• Leadership experience
• Business analysis experience or having been part of transformation projects
• Understand how budgets work along with how to creatively achieve strategic initiatives
Location: Remote
EDCi provides infrastructure and contact center technology services and solutions to clients throughout the United States. Through our partnership and certifications with leading technology providers, our customers receive the highest quality of product and service the industry has to offer.
The Solutions Consultant will serve as a key component on EDCi’s Customer Care Sales team providing presales support. This role will closely interact with our Sales Account Managers as well as our customers to help architect world class solutions and enable our customers to achieve optimal business outcomes.
RESPONSIBILITIES:
- Responsible for designing and architecting solutions to meet our customer’s needs
- Coordinate and write technical papers, articles, standard operating procedures, and best practices
- Perform in-depth analysis combining complex technical and business issues, sometimes involving fast-paced, business-critical, high profile problem solving
- Responsible for building customer quotes
- Strong desire to stay current on contact center trends and technological innovations
- Demonstrating and answering questions related to our top contact center platforms
- Identify and understand customer pain points to provide solutions quickly and accurately
PRIMARY/ESSENTIAL SKILLS AND QUALIFICATIONS:
- 3+ years experience in Genesys Cloud CX (Purecloud) technology
- Genesys Could CX certification is a plus
- Knowledge of telephony architecture and Genesys Cloud CX dependencies
- Experience in delivering business operations and/or customer experience initiatives
- Understand best practices for a service organization
- Development experience and/or mindset
- Excellent client service attitude and team focus
SECONDARY/OPTIONAL SKILLS AND QUALIFICATIONS:
• Natural language bot flow development experience
• Leadership experience
• Business analysis experience or having been part of transformation projects
• Understand how budgets work along with how to creatively achieve strategic initiatives
Automatically Apply to the Best Remote Jobs
Stop the endless job search. Our AI finds and applies to the best jobs for you.
