Solution Analyst

We are now looking for a Solution Analyst to join our Business support & testing team in the US. You will join a close-knit, ambitious team of 20+ highly talented and motivated Analysts. The team is responsible for supporting continuous service customers and colleagues to get the most out of their RELEX system. In addition, the team supports the product organization by conducting acceptance testing for development items.

This is an ideal role for a recent graduate who wants to be part of building a success story and to play a key role in our future growth. You are self-motivated and willing to take on new challenges. You will join an ambitious team of smart people; all committed to RELEX’s success. RELEX, in turn, does its very best to take good care of its people.

Our Customer Operations team partner with customers and support their diverse needs. Throughout the sales experience, they develop and deliver projects, optimize how our solution is used and ultimately keep our customers happy and help them achieve their goals. Their relationship -building skills and retail/supply chain knowledge are second to none. A dynamic team, they embrace change and love being part of our exciting tech atmosphere. In return for their skills, we feed their purpose, offer flexibility for their schedules and promise career progression (if that’s what they want). They enjoy genuine work-life balance and we encourage growth within and across teams.

Join us as a Solution Analyst, and this is some of what you’ll be doing:

• You will analyze and resolve supply chain related and SQL issues our customers and colleagues are facing by using RELEX’s leading-edge technology 
• You will provide consulting and support to customers on developing their RELEX system
• You will ensure and support high-quality product development by conducting acceptance testing
• You will conduct analyses and investigations on ad-hoc basis for different internal stakeholders
• You will be working closely with consultants to create customer and product related documentation

What you’ll bring to the table: 

• Strong analytical and problem-solving skills
• Strong understanding of SQL databases and queries. Query Writing for reporting, data manipulation and investigation. Familiarity with Python for data analysis, with a willingness to grow scripting skills
• Proactive and result-driven attitude towards work 
• Ability to understand SCM systems from both business and IT perspectives 
• Excellent communication skills  
• Educational background in Industrial Engineering, System sciences, Data Science, Statistics, Information & Service Management, Operations Research, Mathematics, System sciences or other relevant subject expertise
• Strong will to learn how our products operate and deliver world-class service 
• Outstanding work ethic and a sense of urgency to resolve issues quickly and efficiently 

AI & Technology Skills:

• Experience using AI-powered tools to improve personal productivity and streamline routine tasks
• Practical understanding of large language models (LLMs), including prompt design, context management, and appropriate model usage, and the ability to apply these concepts to real-world tasks such as documentation, investigation, and workflow support
• Ability to configure or leverage AI-assisted workflows to automate repeatable support tasks, while exercising sound judgment on when human expertise is required
• Interest in staying current with emerging AI technologies and proactively identifying opportunities to enhance team efficiency and ways of working

What we consider an advantage:

• Previous work experience as an Analyst, Data Scientist etc or in customer service 
• Ability to understand code and prior knowledge of databases 
• Experience from retail, FMCG/CPG supply chain management, logistics, pricing 
• Experience in implementing, or maintaining enterprise-scale software solutions 
• Understanding of ITIL best practices for customer support
• Advanced Windows Server Operating System understanding – Domain Controllers, Active Directory, DNS, Server Manager etc.
• Basic understanding of networking principals

RELEX key benefits 

• Flexibility in how and where you work 
• Room to thrive in a fast-growing global company with a good market position 
• Practical benefits that support work, family, wellness, and everyday life 
• Annual leave 
• Diverse, inclusive, and supportive work culture 
• Work that meaningfully reduces waste and improves sustainability 
• Ownership, autonomy and flat hierarchies 
• Two paid volunteering days each year 

About RELEX: 

RELEX Solutions delivers a unified supply chain planning platform for retailers and manufacturers, enabled by proven AI technology. We help companies optimize demand forecasting, replenishment, merchandising, pricing and promotions, supply chain operations, and production planning across the end-to-end value chain.  

With a global team of over 2,000 professionals, we work side-by-side with our customers to solve real problems with lasting impact.  Companies trust RELEX to increase product availability, boost sales, deliver actionable insights, improve sustainability, and drive profitable growth. Join us and make an impact on the world and your career!   

Being part of RELEX means being heard, feeling valued and knowing that you can be yourself because you belong. We believe in actions, not words, regarding diverse hiring and employment practices. We take DE&I seriously. We champion and benefit from global diversity. We’re creating and evolving our culture to welcome everyone and value every idea.  

RELEX Solutions is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

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