Services Technical Consultant

Dayforce is a global human capital management (HCM) company headquartered in Toronto, Ontario, and Minneapolis, Minnesota, with operations across North America, Europe, Middle East, Africa (EMEA), and the Asia Pacific Japan (APJ) region. 

Our award-winning Cloud HCM platform offers a unified solution database and continuous calculation engine, driving efficiency, productivity and compliance for the global workforce.

Our brand promise - Makes Work Life Better™- Reflects our commitment to employees, customers, partners and communities globally.

About the Opportunity

The Technical Services Team guides clients through the lifecycle of delivering third party flat file integrations as part of an overall Dayforce HCM implementation.  

Our team helps clients achieve a positive go-live experience by coordinating key internal and external stakeholders to complete activities that will allow clients to be able to transmit business-critical data (benefits enrollment, COBRA, payroll contribution, HR demographic) to their vendors when they go live with their new HCM system. 

You will be part of a specific business segment team, or pod, comprised of Consultants working on client implementation projects across North America. You will be supported by experts in each file type in your pod as well as having access to our larger team’s expertise. Our Technical Services group is connected by a sense of camaraderie; we are grounded in a sense of belonging and a supportive remote-work culture.  

We are looking for experienced Consultants who can concurrently manage multiple files across multiple implementation projects -- people who are confident, agile, and proactive. 

What You’ll Get to Do

• Provide consulting services to clients  
• Translate client requirements into flat file requirements 
• Meet with offshore teams to review the mapping document for file development
• Manage internal (Project Managers, Project Sponsors, Service Consultants, Mappers) and external (Clients and Vendors) stakeholders to achieve export file deliverables
• Identify and communicate risk 
• Analyze export files and research the cause of the issue to determine course of action
• Responsible for the end-to-end management of delivering export files  

Skills and Experience We Value

• Bachelor’s degree or equivalent experience
• 5+ years of experience in human capital management consulting
• Client relationship acumen 
• Ability to engage with multiple projects & clients concurrently and manage priorities
• Excellent organizational, communication, collaboration, and consulting skills
• Ability to lead and facilitate client workshops and sessions
• Ability to relay technical concepts to clients in clear and concise business language 
• Understanding of common human capital management (HCM) business practices  

What Would Make You Really Stand Out

• Project management exposure 
• Experience with software in a SaaS / Cloud computing environment including experience with HRIS Systems 
• Good working knowledge of payroll contribution, benefits eligibility, and HR files 
• Ability to read a technical specification from a vendor and analyze vendor feedback  

What’s in it for you

Dayforce is fueled by the diversity of our talented employees. We are an equal opportunity employer and consider and embrace ALL individuals and what makes them unique. We believe our employees should be happy and healthy, with peace of mind and a sense of fulfillment.

We encourage individuals to apply based on their passions.

Dayforce encourages personal and professional growth. We offer excellent time away from work programs, comprehensive wellness initiatives and recognition through competitive pay and benefits.

With a commitment to community impact, including volunteer days and our charity, Dayforce Cares we provide opportunities for you to thrive both in your career and personal life. Our focus is not just on your job but on supporting you to be the best version of yourself. 

Artificial intelligence may be used in the screening, assessment, or selection of applicants for this position.

Fraudulent Recruiting

Beware of fraudulent recruiting. Legitimate Dayforce contacts will use an @dayforce.com email address. We do not request money, checks, equipment orders, or sensitive personal data during the recruitment process. If you have been asked for any of the above, or believe you have been contacted by someone posing as a Dayforce employee, please refer to our fraudulent recruiting statement found here: https://www.dayforce.com/be-aware-of-recruiting-fraud

Dayforce actively monitors all job applications to ensure authenticity. Submissions determined to be fraudulent or misleading will be declined from the recruitment process