The Services Coordinator manages client scheduling, caregiver communication, and staffing requirements to ensure high-quality home care services. They also handle client inquiries, monitor referral trends, and document incidents or feedback to maintain service standards.
Benefits:
Bonus based on performance
Competitive salary
Dental insurance
Health insurance
Opportunity for advancement
Paid time off
Training & development
Benefits/Perks
Full-time hours
Competitive Wages
Continuing education programs
Making a difference in the lives of those dealing with medical illnesses and age-related complications
Career Advancement
Free education and training with QPath Career Pathways Program
Overview
Qualicare Home Care is looking for compassionate, caring, and reliable individual to join our growing team as a Services Coordinator. Qualicare offers home care services that focus on providing the best quality of life for our clients and peace of mind for their families. Our clients are located throughout the Lower Mainland and we have offices in Vancouver, Surrey, and Port Coquitlam.
Job Summary The Services Coordinator performs the majority of functions related to client management such as scheduling, client and caregiver communication, and more. She/he organizes and schedules clients and anticipates staffing requirements to effectively manage client volumes. The activities are conducted in accordance with the organization’s policies and procedures.
There will be a requirement to be on call after regular business hours from time to time.
Responsibilities
Effectively meets the needs of each client by scheduling the client with caregiving services
Ensures compliance with standards of care
Monitors referral trends and anticipates increases/decreases
Responds to client/employee inquiries immediately
Ensures all relevant information is received either in written/verbal/electronic format
Assists with tracking and validating client-related documentation
Assesses client satisfaction
Responds promptly to incidents/complaints/compliments, documenting completely and relaying information to Care Coordinator immediately
Qualifications
Experience in the healthcare field is preferred
Knowledgeable in all Windows applications
Experience with scheduling software is preferred
Strong customer service skills
High attention to detail
Strong problem-solving skills
Self-directing with the ability to work with little direct supervision
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