Services Account Manager

Job Description

We are looking for a highly motivated and self-driven Service Sales Account Manager with a strong background in techno-commercial sales. The ideal candidate will have 8 or more years of relevant experience and will be responsible for driving revenue growth across assigned geographies and named accounts.

This role demands a proactive professional who thrives in a dynamic environment and can effectively bridge the gap between service offerings and commercial strategy.

Key Responsibilities:

• Generate and grow revenue from assigned geographical territories and named key accounts.
• Build and maintain strong relationships with customers, understanding their needs and aligning service solutions accordingly.
• Identify and pursue new business opportunities within the territory.
• Collaborate with internal stakeholders (product, marketing, service) to ensure customer satisfaction.
• Conduct regular customer meetings, presentations, and service demonstrations.
• Achieve and exceed sales targets and KPIs.
• Provide accurate sales forecasts and market intelligence reports.
• Maintain CRM data and ensure timely reporting and follow-ups.

Daily and Monthly Responsibilities:

• Maintain and build relationships with existing and new customers to ensure high level of service satisfaction and identification of potential new business opportunities.
• Identify sales prospects, set appointments, make effective qualifying sales calls, and manage sales cycle to close new business in all service product offered.
• Possess in-depth product knowledge and be able to provide consultative advice to sales prospects to achieve sales objectives.
• Manage daily sales-oriented activities such as sales discussion, presentation, order bookings, and other documentation.
• Utilization of CRM for updating the funnel and reporting.
• Timely respond to calls/emails.

Qualifications

• Able to travel (30%).
• Bachelor of Science Degree, ideally to have experience in the Life Sciences and/or Chemical Analysis industry.
• Minimum 8 years sales account management experience.
• Excellent interpersonal relationship and communication skills both spoken and written (English and Malay).
• Excellent problem-solving, presentation, and organizational skills.
• Energetic and independent individual, driven to achieve results and able to interpret customers- needs and work to meet those needs.
• Enjoy working in a customer-facing environment.
• Strong understanding of sales strategies and account management.
• Self-motivated with the ability to work independently and manage time effectively.
• Must be a team player.

Additional Details

This job has a full time weekly schedule. It includes the option to work remotely.

Our pay ranges are determined by role, level, and location. Within the range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training. During the hiring process, a recruiter can share more about the specific pay range for a preferred location. Pay and benefit information by country are available at: https://careers.agilent.com/locations

Agilent Technologies Inc. is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability or any other protected categories under all applicable laws.

Travel Required:

50% of the Time

Shift:

Day

Duration:

No End Date

Job Function:

Sales