ServiceTitan Administrator & Remote Customer Service Representative - T217

About the Role

Are you a ServiceTitan expert who thrives in the fast-paced world of home services? We are seeking a Service Coordinator & CRM Administrator to support a leading U.S.-based HVAC and Plumbing firm. This is a high-impact role where you will manage the "heart" of the business—dispatching, customer communications, and operational workflows—all from your professional home office.

Core Responsibilities

• ServiceTitan Management: Act as the primary administrator for the ServiceTitan CRM, ensuring all customer data, job bookings, and technician schedules are 100% accurate.

• Inbound/Outbound Coordination: Handle high-volume inquiries via phone, email, and chat. You are the professional voice of the company for HVAC and plumbing clients.

• Strategic Dispatching: Coordinate with field technicians to ensure seamless service delivery and optimized routing for daily jobs.

• Issue Resolution: Address customer concerns with a solution-oriented approach, maintaining high satisfaction ratings in a high-pressure environment.

• Operational Reporting: Assist leadership with administrative tasks, tracking job completion, and ensuring all "top of funnel" inquiries are converted into scheduled services.

Qualifications & Skills

• Required Software: Proficiency in ServiceTitan is mandatory.

• Industry Experience: Proven background in HVAC, Plumbing, or Home Services dispatching/administration is highly preferred.

• Communication: Exceptional verbal and written English skills, with the ability to handle stressed customers with empathy and professionalism.

• Technical Setup: Must have a dedicated, quiet home office with a high-speed, reliable internet connection.

• Work Ethic: Proactive, self-motivated, and capable of managing multiple service tickets simultaneously.

Benefits of working for Hyre

• Performance-based raises

• Minimum 5 days of time off annually

• Annual cost-of-living-adjustments at one-year anniversary

Work Arrangement

• Location: Remote

• Shift: US Business Hours; operational days vary and may include weekends

• Type: Full-Time | Home Services Operations