Service Technical Product Manager - Future Linac Products

Join us in pioneering breakthroughs in healthcare. For everyone. Everywhere. Sustainably.

Our inspiring and caring environment forms a global community that celebrates diversity and individuality. We encourage you to step beyond your comfort zone, offering resources and flexibility to foster your professional and personal growth, all while valuing your unique contributions.

Key Responsibilities

• Facilitate the definition of service-oriented product concepts and capabilities
• Author and maintain concept documents aligned to strategic service innovation initiatives
• Collaborate with senior SMEs to define and document user needs, use cases, and workflows across service engineering personas
• Translate customer, field, and business requirements into structured design inputs
• Drive early engagement with R&D to embed serviceability into product architecture
• Collaborate with systems engineering on requirements traceability and design control
• Lead cross-functional workshops to define requirements and align stakeholders
• Ensure alignment with regulatory and quality processes (e.g., design controls, risk management)
• Partner with digital, hardware, and cloud teams to define scalable service solutions
• Support implementation and validation of service features across development lifecycle

Key Deliverables

• Concept documents for new service capabilities and platforms
• Structured user needs in human-centered format
• Detailed use cases and operational workflows
• Design input documentation aligned to quality standards
• Traceability artifacts linking user needs to system requirements
• Serviceability requirements integrated into product definitions

Required Qualifications

• 5+ years of experience in technical product management, systems engineering, or related role
• Experience in medical devices, healthcare IT, or regulated environments
• Strong understanding of design control processes and product development lifecycle
• Demonstrated experience defining user needs, use cases, and requirements
• Experience working with cross-functional engineering teams (software, hardware, systems)
• Familiarity with tools such as Jama, Azure DevOps, or similar
• Strong analytical, communication, and stakeholder management skills

Preferred Qualifications

• Experience with serviceability engineering or field service operations
• Knowledge of digital service platforms, remote connectivity, or IoT ecosystems
• Understanding of cybersecurity and data compliance standards
• Experience leading concept development in early-phase product innovation
• Familiarity with ISO standards (e.g., ISO 14971) and risk management processes

Why This Role

This role sits at the intersection of product design, engineering, product support engineering, and service operations, enabling next generation serviceability features in our cancer care systems. The successful candidate will directly influence product architecture and drive measurable improvements the total cost of ownership through Dfx in service delivery, maintenance cost, and system uptime.

Who we are: We are a team of more than 72,000 highly dedicated Healthineers in more than 70 countries. As a leader in medical technology, we constantly push the boundaries to create better outcomes and experiences for patients, no matter where they live or what health issues they are facing. Our portfolio is crucial for clinical decision-making and treatment pathways.

How we work: When you join Siemens Healthineers, you become one in a global team of scientists, clinicians, developers, researchers, professionals, and skilled specialists, who believe in each individual’s potential to contribute with diverse ideas. We are from different backgrounds, cultures, religions, political and/or sexual orientations, and work together, to fight the world’s most threatening diseases and enable access to care, united by one purpose: to pioneer breakthroughs in healthcare. For everyone. Everywhere. Sustainably.

To find out more about Siemens Healthineers businesses, please visit our company page here.

The base pay range for this position is:

Factors which may affect starting pay within this range may include geography/market, skills, education, experience, and other qualifications of the successful candidate.

If this is a commission eligible position the commission eligibility will be in accordance with the terms of the Company's plan. Commissions are based on individual performance and/or company performance.

The Company offers the following benefits for this position, subject to applicable eligibility requirements: medical insurance, dental insurance, vision insurance, 401(k) retirement plan. life insurance, long-term and short-term disability insurance, paid parking/public transportation, paid time off, paid sick and safe time.

Equal Employment Opportunity Statement: Siemens Healthineers is an Equal Opportunity and Affirmative Action Employer encouraging diversity in the workplace. All qualified applicants will receive consideration for employment without regard to their race, color, creed, religion, national origin, citizenship status, ancestry, sex, age, physical or mental disability unrelated to ability, marital status, family responsibilities, pregnancy, genetic information, sexual orientation, gender expression, gender identity, transgender, sex stereotyping, order of protection status, protected veteran or military status, or an unfavorable discharge from military service, and other categories protected by federal, state or local law.

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