Senior Project Manager

About Welocalize 

Welocalize, a Welo Global brand, serves localization teams through AI-enabled multilingual content solutions that enable enterprises to operate and scale globally. Welocalize combines AI, automation, and human expertise to support enterprises in more than 300 languages, enabling accurate, culturally aligned, and compliant multilingual content at scale.

Welocalize’s Opal Platform comprises patented technology designed to automate multilingual content and improve workflow performance for enterprises. Opal functions as an agentic system that orchestrates AI, automation, and human expertise to coordinate content workflows across the lifecycle, improving speed, scalability, and operational control for global enterprises. These solutions operate within a secure and compliant environment supported by seven ISO certifications. Welocalize is headquartered in New York with offices worldwide. welocalize.com 

MAIN PURPOSE OF JOB

We are hiring a Senior Project Manager to work directly with one of our customers. Our client is looking at outsourcing some of their Localization Program Management responsibilities to Welocalize. The Senior Project Manager will drive end-to-end localization workflows for the customer's product teams. This role is responsible for ensuring that customer-facing strings are properly internationalized and localized, that translators receive the context they need, that processes are continuously reviewed and optimized, and that stakeholder communications are managed with consistency and accountability. Job Reference: #LI-JC1

MAIN DUTIES

The following is a non-exhaustive list of responsibilities and areas of ownership of the Senior Project Manager:

• Project preparation, including review of software strings to ensure they are internationalization and localization ready
• Preparation, analysis and implementation of project plans following the Welocalize standards for project Management, i.e. Project Start Standards, Workflow and Completion; updating project status, invoice approvals, updating client information, etc.
• Creation and Management of project schedules
• Creating project estimates and proposals for customer and internal approval
• Risk assessment and strategic planning of activities to minimize potential issues
• Management of QA projects, including resource management, defect management, reporting, etc.
• Working collaboratively on project and client objectives with other involved stakeholders.
• Development and preparation of process documents where required
• Operating with a medium level of support, incl. recognition and escalation in a timely manner of any issues beyond their control
• Supervision and leadership of global teams (including internal and external, direct and indirect reports)
• Identify and propose workflow changes, automation opportunities, and tooling improvements to reduce manual effort
• Establishing strong relationships with both internal and external stakeholders, incl. colleagues in other departments, vendors, etc.
• Building and maintaining strong relationships with customer contacts at the project level, with measurable success in customer ratings
• Ensuring all finance systems data is accurate and kept up to date
• Reporting, incl. Weekly Project Status reports, Budget to Actual, Time Management, and Client/Vendor related issues to other involved stakeholders
• Ensuring profit of project is maintained through the management of margin
• Planning, preparing & running quarterly business reviews with clients face-to-face

REQUIREMENTS

Education Level

• Master’s Degree OR Bachelor’s Degree and experience in the industry in lieu of Master’s Degree acceptable

Experience

• Proven track record of Project Management
• Experience managing localization or translation programs in a software/product environment
• Experience in technology related company
• Proven Experience dealing with large clients.
• Proven track record of success at managing large accounts/projects
• Experience in authoring client documents such as SOW’s, proposals, processes and ‘post mortems’
• Proven track record of active participation in development of processes and ideas
• Proven track record of active participation in new client sales cycles, incl. presentations, analysis, recommendations and relationship development
• Experience in managing financial budgets, budget reconciliation and budget reporting
• Experience with Smartling
• Familiarity with Jira and Confluence
• Familiarity with Agile methodologies
• Fluent in Business English and capable of working effectively in an English-speaking environment.

Other relevant skills

• Energy and a positive attitude with excellent interpersonal skills.
• The ability to lead large, diverse, virtual teams.
• Excellent Written and verbal communication skills. 
• Strong organizational and problem-solving skills.
• Comfortable proposing and driving process improvements and automation.
• Effective presentation skills.
• Ability to build and maintain strong client relationships
• Ability to manage multiple priorities  in a time-sensitive and deadline-driven work environment
• Must be available to travel for work related commitments.

Additional Job Details:

•  Work according to the Sydney, Australia time zone: 8am-5pm China time with 1 hour lunch time.