Service Renewals Specialist

Service Renewals Specialist
Location: Remote within United States
Department: Customer Experience
Reports to: Sr. Manager, Service Renewals Service Contract Management

Why Join Omnicell?
We are looking for a Service Renewals Specialist to join our Service Portfolio Management team and help ensure Omnicell
customers maintain uninterrupted access to support and services. This entry-level renewals role is responsible for 
overseeing the renewal process for assigned accounts, while also managing billable support opportunities independently.

What You’ll Do
As a Service Renewals Specialist, you will:
 Support the Service Renewals organization by managing assigned accounts to promote timely renewal execution.
 Respond to inbound customer inquiries related to service renewals and conduct outbound follow-up on pending customer 
actions.
 Develop a clear understanding of service renewals business practices, core Omnicell Service offerings, and common 
questions across the renewals quoting-to-invoicing workflow.
 Assist with install base, contract coverage, and related data needed to complete service renewals or billable time-andmaterials events.
 Proactively communicate issues that may delay or inhibit closure of a service renewal.
 Accurately assess and maintain on-time renewal probability for assigned accounts or opportunities.
 Recognize new purchase or product upgrade opportunities and notify Sales accordingly.
 Identify and communicate continuous improvement opportunities related to Service Renewals.

Who You Are
You are a dependable, detail-oriented customer support professional who values follow-through, clear communication, and
accurate execution. You are comfortable working across systems and data sources, asking thoughtful questions, and 
adapting productively when priorities or information change.
 Reliable and independently responsible for assigned work hours, work assignments, and committed action items.
 Comfortable making sound, in-policy decisions for standard processes and recurring situations.
 Disciplined in basic time and priority management, with the ability to adapt when required.
 Motivated by detail-oriented and analytical work involving research, investigation, comparisons, and identifying trends or 
outliers.
 Effective communicator across in-person, virtual, phone, written, and documentation-based interactions.
 Able to cope with ambiguity or change in a productive manner.
 Able to quickly learn commonly used service, selling, or support tools and technologies, including MS Office/Office 365, SAP,
Salesforce-like CRM systems, quoting, or invoicing tools.

Minimum Qualifications
 High School Diploma or GED.
 Minimum of 3 years of prior work history.

Preferred Qualifications
 Customer service, support, sales, account relationship management, procurement, contracting, or similar customer-facing 
experience.
 Bachelor’s degree.
 Healthcare industry experience.

Work Environment
 This entry-level role will involve substantial daily collaboration with trainers and/or colleagues at the start, with ongoing 
collaboration multiple times per week.
 Customer needs, team priorities, or business goals may require overtime hours.
 Sufficient work-from-home arrangements will be necessary for any non-office days.
 Fully remote work may be permissible with qualified prior experience and sufficient full-time work-from-home arrangements.
 Full-time remote workers may be required to travel to Omnicell locations semi-annually.

How You’ll Elevate at Omnicell
At Omnicell, success isn’t just about what you achieve—it’s about how you achieve it. We embed Elevate Behaviors in 
everything we do. As a Service Renewals Specialist, you will:
 Collaborate – Partner closely with colleagues, Sales, and customer-facing teams to support timely, accurate renewal 
outcomes.
 Inspire – Communicate clearly and professionally with customers and internal partners to build trust and momentum.
 Develop – Build renewals knowledge, systems fluency, and process understanding through hands-on learning and 
feedback.
 Execute – Maintain clear priorities, follow through on commitments, and support accurate, on-time renewal completion.
 Impact – Help customers maintain uninterrupted access to support and services while contributing to renewal and revenue 
objectives.