ServiceNow Senior Implementation Specialist

A global professional services organization, which includes being a vital services partner to the world’s major cloud providers — ServiceNow, AWS, Azure, Google, and others.  Choose Accenture and make delivering innovative work part of your extraordinary career! 

The Accenture ServiceNow Business Group’s platform-led approach unites the industry and technology transformation expertise of Accenture with ServiceNow to deliver on the promise of digital business. We help our clients thrive in the cloud continuum, reimagine service and customer operations, and modernize work to achieve the full potential of the platform.

If you have experience on ServiceNow and expertise in architecting and designing solutions, and helping clients develop innovative solutions that always offer the best customer experience and optimize internal interactions, then we want to meet you.

You’ll have an opportunity to shine and work collaboratively with a very strong ServiceNow team across Canada, helping our clients leverage the power of technology to address their pressing business needs.

Learn more about ServiceNow at Accenture Here

The Work:
As a ServiceNow Implementation Specialist, you will help organizations maximize the value of their ServiceNow investment by delivering innovative, scalable, and high-quality platform solutions. Working closely with clients and cross-functional teams, you will assess business requirements, perform gap analyses, design and configure solutions, develop custom applications and integrations, and support the successful implementation and continuous improvement of digital workflows across a broad range of business applications to enhance operational efficiency and customer experience.

Responsibilities:

• Within the ServiceNow group, the implementation specialist is responsible for the successful delivery of ServiceNow solutions and services in a client consulting environment.
• Work with clients to provide technical expertise in multiple ServiceNow modules: ITSM, ITOM, FSM, SPM, CSM, HR, Security, Asset Management (HAM/SAM), Platform/Integration, Portal/UI, GRC
• Understand and utilize ServiceNow methodologies, collateral, and accelerators
• Conduct gap analysis and assessments to identify the delta between current and desired ServiceNow environment
• Design, build, test and implement ServiceNow solutions
• Install and configure ServiceNow infrastructure environment and assist with demonstrations of ServiceNow platform capabilities
• Participate in project team collaboration sessions with Project Manager, Solution Architects and Process Consultants
• Provide support for existing ServiceNow solutions and recommend opportunities for enhancements

• Basic Qualifications:

• A bachelor's degree in a related field or completion of a college program
• Minimum 4 Years' experience with designing, developing, testing and implementing ServiceNow solutions
• Minimum 4 Years of experience in JavaScript, AngularJS, HTML/CSS or related application development
• 2 or more years of experience with custom application development on the ServiceNow platform
• Advanced experience in multiple ServiceNow modules: ITSM, ITOM, FSM, SPM, CSM, HR, Security, Asset Management (HAM/SAM), Platform/Integration, Portal/UI, GRC
• Proficiency in SeviceNow portal development.
• Current Certifications - ServiceNow Certified System Administrator and at least one other Certified Implementation Specialist designation.
• Advanced Skills with ServiceNow Development APIs and LDAP Integration
• Bilingual - English and French required for the role.

• English is required for this position as this role will regularly interact with English-speaking stakeholders across Canada. Due to the significant high volume of interactions with these English-speaking stakeholders, which is inherent to this position, it is not possible to reorganize the company's activities to avoid this requirement.

• Nice to have
• Eligible for reliability clearance

Compensation at Accenture varies depending on a wide array of factors, which may include but are not limited to the specific office location,
role, skill set, and level of experience. As required by local law, Accenture provides a reasonable range of compensation, based on full-time
employment, for roles that may be hired as set forth below.
The recruiting efforts for this position are intended to fill a brand new position.
The base pay range shown below is intended as a guideline to reflect the majority of offers for this role.
It does not represent a maximum limit — in some cases, actual compensation may exceed the range where appropriate.

Information on benefits is here:

Role Location                                             Annual Salary Range

British Columbia/Ontario/New Brunswick                     $69,450 to $119,450

About Accenture

Accenture is a leading global professional services company that helps the world’s leading businesses, governments and other organizations build their digital core, optimize their operations, accelerate revenue growth and enhance citizen services—creating tangible value at speed and scale. We are a talent- and innovation-led company with approximately 791,000 people serving clients in more than 120 countries. Technology is at the core of change today, and we are one of the world’s leaders in helping drive that change, with strong ecosystem relationships. We combine our strength in technology and leadership in cloud, data and AI with unmatched industry experience, functional expertise and global delivery capability. Our broad range of services, solutions and assets across Strategy & Consulting, Technology, Operations, Industry X and Song, together with our culture of shared success and commitment to creating 360° value, enable us to help our clients reinvent and build trusted, lasting relationships. We measure our success by the 360° value we create for our clients, each other, our shareholders, partners and communities.

Visit us at www.accenture.com 

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