ServiceNow Account Executive

ServiceNow Account Executive

Location: Remote (US)

Travel: Up to 33%

Degree of Independence 

High. This role requires significant autonomy in developing business development strategies, managing sales execution, and representing the company's values and value proposition to executive-level partners, prospects, and customers.

Job Summary

As a ServiceNow Account Executive, you will be a critical driver of the company’s growth and partnership with ServiceNow. You will be responsible for identifying, developing, and closing complex, high-value deals within the enterprise markets, focusing on leveraging the ServiceNow platform to deliver transformative digital workflow solutions for our customers. This role demands a strategic, consultative approach, a deep understanding of the ServiceNow ecosystem, and a proven ability to build lasting executive relationships.

Job Duties & Responsibilities

• Account Development: Develop and execute a comprehensive territory plan to achieve and exceed sales quotas, focusing on new logo acquisition and expansion within existing accounts.

• Pipeline Management: Proactively manage a high-value sales pipeline from lead generation through deal closure, providing accurate forecasts and maintaining CRM data integrity.

• Executive Engagement: Build and nurture strong, trusted-advisor relationships with C-level executives and key stakeholders, understanding their business challenges and positioning the company's ServiceNow-based solutions as strategic imperatives.

• Solution Selling: Collaborate with the client partners and the consulting team to craft tailored, compelling solution proposals that articulate clear return on investment (ROI) and value to the client.

• ServiceNow Partnership: Act as a key liaison with ServiceNow sales teams to co-sell, align on strategy, and ensure mutual success.

Experience Requirements

• Minimum of 7 years of enterprise software or IT consulting sales experience, with at least 4 years focused on the ServiceNow platform and ecosystem.

• Proven track record of consistently meeting or exceeding annual sales targets (quota attainment).

• Deep functional and technical understanding of one or more ServiceNow workflows (e.g., ITSM, HRSD, CSM, Security).

• Experience in value-based selling methodologies and complex, multi-year contract negotiation.

Required Skills

• Exceptional communication and presentation skills, capable of delivering impactful value propositions to executive audiences.

• Strong strategic and analytical thinking to identify market opportunities and competitive positioning.

• Proficiency in CRM software (e.g., Salesforce) and pipeline management best practices.

• Ability to thrive in a fast-paced, high-growth environment and manage multiple priorities simultaneously.

Values in Action 

Our values guide every action we take, ensuring our growth is aligned with our purpose.

• Shape and reinforce values at an enterprise level internally and externally.

• Execute on organizational standards for transparency, humility, and accountability.

• Scale sales within your territory and bring innovative methods to the team.

• Demonstrate executive presence and strategic communication skills.

• Recognized as an expert in ServiceNow.

Key Metrics

• Quota Attainment

• New Logo Acquisition Rate

• Pipeline Health and Velocity

• CSAT