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The role involves providing a seamless customer experience by managing IT incidents in accordance with established SLAs and KPIs. You will work collaboratively with the team to ensure service expectations are consistently met or exceeded.
About us: We are one of the top three automotive retailers in the UK, proudly representing 32 manufacturer brands, selling a huge range of new and used vehicles from over 150 dealerships across the UK and Ireland.
We believe our people are our greatest asset, and we’re committed to recognising the valuable contribution each person makes. That’s why we continue to invest in a leading rewards and benefits package designed to support your career, wellbeing, and life outside of work.
IT Service Desk Agent
Lookers Head Office Manchester – Remote UK with occasional travel
Contract Type: 6 month FTC
Salary: £26,000 - £27,000 pa
Hours: (37.5) Shift patterns - Monday to Friday 07:30 - 18:00, Saturday 08:00 - 16:00
At Lookers, we understand the value of nurturing and developing our talent. We provide colleagues with ongoing learning and development opportunities so that they can advance in their careers.
We are looking for a 1st line IT Service Desk Agent to join our busy and innovative team.
This is an exciting opportunity for someone searching for their first IT role, or an experienced 1st Line Agent looking for a new challenge with an industry leader.
As a first line IT Service Desk Agent, you will play a critical role in helping us provide a seamless customer experience and ensuring that we continually surpass their expectations. You'll be responsible for ensuring all incidents are handled in accordance with the SLA and KPIs.
Responsibilities
Desirable Experience
Core Benefits:
Health & Wellbeing:
Financial Wellbeing:
Leisure & Lifestyle:
We strongly believe in nurturing and providing our people with specific manufacturer brand and management training to enhance career development opportunities. We have a great bunch of people, and we like to celebrate and encourage success at all levels.
Lookers and Charles Hurst are an equal opportunities employer. We are committed to a working environment that is free from discrimination, is inclusive, and empowers our people to bring their whole self to work and reach their full potential.
If your application is successful, we will conduct relevant employment checks prior to you commencing employment with us. These will include verifying your recent employment, address, credit history and a standard criminal record check. For roles that require you to drive, a driving licence check will also be carried out. Please note, all offers of employment are made subject to a 6 month probation period commencing from your start date.
We take our data protection responsibilities very seriously and are committed to upholding and respecting your privacy rights. Information about how we will process your data including the types of data we collect, the purposes for which we use it, who we may share it with and how long we keep it are set out in our privacy notice. It also includes information about your individual privacy rights. Please make sure you read our Privacy Notice so that you understand how we may collect and use your data.
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