Service Delivery Provisioning Administrator II

• ACCOUNTABILITY- Takes ownership for actions, decisions, and results; openly accepts feedback and demonstrates a willingness to improve.
  • Commitment to on-going skill development to assist in network optimization.
• BASIC PRINCIPLES - Interacts with people in a way that builds mutual trust, confidence, and respect; adheres to GCI’s Code of Conduct for Employees – the Basic Principles.
• COLLABORATION - Works effectively with others to accomplish common goals and objectives; maintains positive relationships even under difficult circumstances.
  • Ability to work in a team environment on maintenance bridges with minimal supervision.
• COMMUNICATION- Conveys thoughts and expresses ideas appropriately and professionally.
  • Ability to accurately communicate information virtually (i.e., Teams), over the phone, and in-person in a clear and concise manner to a range of audiences.
  • Ability to accurately read, write, and respond to routine business correspondence such as emails, chat messages, policies, procedures, reports.
  • Ability to accurately articulate technical information and activities.
  • Ability to effectively document procedures and technical processes.
• COMPLIANCE - Follows internal controls; protects confidential information; abides by GCI’s Code of Business Conduct & Ethics.
• CUSTOMER FOCUS - Demonstrates commitment to service excellence; gives high priority to customer satisfaction.
  • Dedicated to continually improving the group’s ability to serve the customer.
• RELIABILITY - Consistently follows through on assigned tasks as expected; demonstrates timely attendance at meetings, training, and other work obligations.
• RESULTS - Uses a combination of job knowledge, initiative, sound decision making, innovation, adaptability, and problem solving.
  • Demonstrated excellent multi-tasking, technical, problem-solving, and organizational skills. 
  • Broad-based knowledge of and ability to maintain equipment typically found in Telecommunication Core networks.
  • Familiar with all test equipment common to a core central office.
  • Knowledge of telecommunication protocols, availability, redundancy, reliability monitoring, signaling, and testing.
  • Ability to work in stressful situations and maintain focus on proper troubleshooting and maintenance procedures.
  • Experience managing large network platforms.  
  • Understanding of standard wide area concepts such as routing, multicasting, broadcasting, duplex and half duplex, reliability and testing, high availability, security, and standards.
  • Ability to install, configure, and support the company’s local area network (LAN), wide area network (WAN), and internet systems, or a segment of a network system.
  • Knowledge of IP Telephony and Multiprotocol Label Switching technology. 
  • Experience with Remedy, Metasolv, Stat seeker, Cacti preferred.
  • Ability to configure and troubleshoot Nokia, Cisco, Brocade, and Juniper IP/MPLS routers and switches, ARRIS cable modem termination systems, Sand vine policy traffic switches, Incognito DHCP servers, and Palo Alto Networks Firewalls.
• SAFETY & SECURITY - Supports a safe work environment by following all workplace safety rules and guidelines; complies with applicable Security policies and procedures.
• TECHNICAL PROFICIENCY - Proficient computer skills and MS Office knowledge (e.g., Outlook, Teams, Word, Excel) to complete job duties effectively, such as using the company intranet and to accurately retrieve and input information into database or equivalent.
  • Ability to use technical applications common in a telecommunications environment.
  • Demonstrated working experience in the use of Visio.

Additional Job Requirements:

This is an intermediate level position within the discipline demonstrating broad knowledge and proficiency in areas of responsibility. Performs moderately complex tasks and job duties, receiving general instruction on routine work and new assignments. Executes basic equipment installation, modifications, test, and turn up under moderate supervision with latitude for independent judgment. Supports senior technicians.

Additional Competencies:

• Comprehensive understanding of telecommunications installation, modifications, and test procedures.
• Able to recognize and identify possible issues with network designs.

Minimum Qualifications:

Required: *A combination of relevant work experience and/or education sufficient to perform the duties of the job may substitute to meet the total years required on a year-for-year basis

• High School diploma or equivalent.
• Associate degree in networking or a relevant field. *
• Minimum of six (6) years of combined technical support experience working with network platforms, testing, routers and/or switches in a customer service, LAN/WAN Networking, Telecommunications, Wireless Data/IP networks, data communications, telephony topology systems environment, or related background. *

Preferred: 

• Cisco CCNA, Nokia NRS-I, Juniper JNCIA, or equivalent.
• Cisco CCNP, Nokia NRS-II, Juniper JNCIP, SCTE DEP, or equivalent
• Cisco CCIE, Nokia SRA, Juniper JNCIE, SCTE IPEP, or equivalent.
• Telecommunications experience. 
• Other relevant telecom industry or job specific certifications. 

DRIVING REQUIREMENTS: 

• This position may require access to reliable transportation for occasional travel between retail store locations, offices, worksites, or other locations as needed.

• Work is primarily sedentary, requiring daily routine computer usage.
• Ability to work shifts as assigned, work in standard office/home office setting, and operate standard office equipment.
• Ability to accurately communicate information and ideas to others effectively.
• Physical agility and effort sufficient to perform job duties safely and effectively.
• Ability to make valid judgments and decisions. 
• Available to work additional time on weekends, holidays, before or after normal work hours when necessary. 
• Must work well in a team environment and be able to work with a diverse group of people and customers.
• Virtual workers must comply with remote work policies and agreements.