Service Delivery Design and Engineering III

Company Description

Zayo provides mission-critical bandwidth to the world’s most impactful companies, fueling the innovations that are transforming our society. Zayo’s 141,000-mile network in North America and Europe includes extensive metro connectivity to thousands of buildings and data centers. Zayo’s communications infrastructure solutions include dark fiber, private data networks, wavelengths, Ethernet, and dedicated Internet access. Zayo serves wireless and wireline carriers, media, tech, content, finance, healthcare and other large enterprises.

Zayo is seeking a Service Delivery Design and Engineering III candidate to be responsible for customer support of newly installed circuits, hardware configuration updates, Manages Services support and changes, etc. as needed.   

Responsibilities will include assisting our customers with the turn-up of their services as well as record keeping and provisioning changes as needed on various Layer 1, 2 & 3 network devices, Managed Services updates/changes, BGP configurations, DNS changes, and other related activities as needed.

Circuits are designed and configured within the various switched and routed data and optical wave networks including but not limited to Juniper, Nokia, and Cisco routers, MRV/Adva, Ciena, and Cisco switches, Ciena and Cisco Optical transport platforms and Versa SD-WAN enable devices, using company defined configurations and standards.

This qualified individual will remotely Provide comprehensive technical support to customers during the turn up of new services via phone and email.

NOTE:

The team is open to this position working remotely within the United States.

**HOURS: 11am - 7pm EST
**ON CALL:

Approximately every 7 weeks/7pm - 8:30am weekdays AND weekend hours.

Work Authorization Requirement: 

This position is not eligible for employment-based visa sponsorship. (e.g. H1B Visa, etc.).Zayo will not provide, transfer, or assume sponsorship for any

employment visa or work authorization for this position now or in the future. 

Responsibilities:

• Provide comprehensive technical support to customers during the turn up of new services via phone and email
• New turn up support on: the Data Network (IP, Switched Ethernet) and on the Optical Transport Network (SONET, DWDM)
• Support Field Operations, NOC, ONS and Engineering as required
• Ethernet and IP circuit design and documentation using NetCracker and Visio
• Manual provisioning and troubleshooting of live production switches and routers – experience with Juniper, Nokia, MRV/Adva, Ciena, Cisco and Ciena 6500 preferred
• BGP configuration and support.
• Internet Route Registry updates
• DNS configuration and support
• Update job assignments in appropriate system(s).
• Flag capacity constraints to Supervisor/Manager as necessary
• Troubleshoot existing customer services and reconfigure as required
• Work directly with and communicate effectively to Zayo customers
• This role handles approximately 10 Calls per Day.
• This role creates trouble tickets and generally handles approximately - 10-20 Tickets per day or more depending on volume of calls.
• Minimal travel required (less than 10%)  

Qualifications:

• Minimum of four (4) years telecommunications experience with an understanding of Ethernet, DIA, IP Transit, SONET, SDH, and DWDM.
• Basic understanding of all protocols provisioned: (Ethernet, DIA, IP Transit, GbE, SONET, Fiber Channel, and others.)
• Knowledge of equipment commissioning and provisioning across multiple platforms.
• Basic knowledge with the following vendor equipment:
  • Infinera (DTNX, DTC, ATC, MTC, TNX, G30, G40, 3000)
  • Ciena (6500, 5200, 4200, 3500, CPL, 3900, 5100)
  • Ciena (formerly Cyan) (Z77,Z33,Z22)
  • Nokia 1830, 7750, 7210
  • Juniper MX Series
  • Cisco ASR
  • Adva / MRV
• Familiarity with the following systems preferable:
  • Netcool
  • Salesforce
  • Metasolv
  • CRM
  • Netcracker
• Strong interpersonal skills to support management, negotiation, and problem-solving functions of this role.
• Excellent judgment and discretion; ability to handle multiple priorities simultaneously and meet deadlines in high pressure scenarios. 
• Must be able to work independently and productively with minimal supervision.

Preferred Qualifications 

• Bachelor’s degree in a related field or equivalent technical training and experience. 

• Minimum 5 years of experience in IP and Ethernet networking or equivalent combination of education and experience. 

• Strong verbal and written communication skills. 

• Effective problem-solving and interpersonal skills. 

• Proficiency with Microsoft Word, Excel, and OSS tools (ticketing and circuit inventory systems). 

• Knowledge of Ethernet and IP networking protocols and technologies:  

• BGP, OSPF, RIP, MPLS/VPLS, Spanning Tree, G.8032 

• Familiarity with Cisco, Juniper, and Alcatel-Lucent operating systems. 

​

Estimated base pay range for this role is $26.92 - $41.39 USD / hour

The base pay range shown is a guideline and reasonable estimate for this role. It takes into account the wide variety of factors that are considered in making compensation decisions. Actual compensation offered may vary from the posted range based upon geographic location, work experience, skill level, certifications, and other business and organizational needs. Non- sales roles may be eligible to participate in a discretionary annual incentive plan. Sales roles may be eligible to participate in a sales incentive plan.

Additionally, this position may be eligible for certain benefits, such as health insurance, life insurance, disability retirement plans, paid time off.

The posting will be active for a minimum of 3 days. The active posting will continue to extend by 3 days until the position is filled.

Benefits, Rewards & Wellness

• Excellent Health, Dental & Vision Insurance
• Retirement 401(k) Savings Plan
• Generous paid time off policy including paid parental leave

Zayo is an equal opportunity employer to all protected groups, including protected veterans and individuals with disabilities. If you are an individual with a disability and would like to request a reasonable accommodation as part of the employment selection process, please contact us.

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

As part of the application, hiring, onboarding, and/or employment process, Zayo or its affiliates, partners, and vendors may collect, store, and use biometric identifiers and biometric information (collectively, “Biometric Data”), such as fingerprints, facial geometry scans or other unique biological characteristics. Zayo uses CLEAR1, a third-party identity verification service, to verify applicant identity during the hiring process. CLEAR1 may collect Biometric Data, including facial geometry scans and/or other biometric identifiers, to authenticate your identity. Biometric Data will be retained pursuant to CLEAR1’s policies, which can be found here: https://www.clearme.com/clear1-credential-policy-crp. Zayo will not sell, lease, trade, or otherwise profit from any applicant's or employee's Biometric Data. By proceeding with your application, you acknowledge this disclosure. Prior to any collection of Biometric Data — including through CLEAR — you may be presented with a separate consent form and asked to provide your written authorization in accordance with applicable federal, state, and local laws, including the Illinois Biometric Information Privacy Act (BIPA), the Texas Capture or Use of Biometric Identifier Act (CUBI), and other applicable biometric privacy statutes.