Senior Systems & Business Analyst

Compassly is a clinical operations platform for behavioral health and IDD providers. Care teams use it for medication administration (eMAR), policies and compliance, scheduling, client records and documents, a family portal, and accounts receivable across web and mobile products.

We need a senior analyst who can walk into an ambiguous operational problem, find the real need, model the system clearly, and give product, design, engineering, and QA one shared understanding of what to build. This is not a note-taking role. You will own the quality of the problem definition and the path from stakeholder intent to a verified production outcome.

Location: Remote — Eastern Europe.
Rate: $30 - $45 USD per hour (about $4,800 - $7,200 per month at full time).
Engagement: Independent contractor, full-time preferred.
Overlap: At least 3 hours daily with 8:00 AM - 12:00 PM US Mountain Time.
Reports to: the founder, directly.

What success looks like

• Complex ideas become simple, testable specifications that engineers and stakeholders interpret the same way.
• Requirements stay current as decisions change; the implementation and documentation do not drift apart.
• Risks, edge cases, dependencies, permissions, and non-functional requirements surface before development, not during QA.
• Developers and testers can challenge your proposal, and you can improve it without losing the business goal.
• Every release has traceability from business outcome to workflow, API/data behavior, acceptance criteria, and validation evidence.

What you will do

• Lead stakeholder interviews and workshops; distinguish requested features from the underlying operational need.
• Map current and future workflows using BPMN, UML, sequence diagrams, state models, and data-flow diagrams where each adds clarity.
• Translate discovery into functional and non-functional requirements, user stories, use cases, acceptance criteria, business rules, and exception paths.
• Define and review REST API behavior, OpenAPI contracts, integrations, data mappings, relational models, events, permissions, audit trails, and failure handling with engineers.
• Partner daily with product, design, backend, frontend, mobile, QA, and DevOps from discovery through release validation.
• Maintain Jira and Confluence as usable decision records, not document archives.
• Analyze production feedback and operational data, then recommend practical improvements.
• Run refinement, impact analysis, demos, and acceptance reviews; close ambiguity before it becomes rework.

What you must have

• 6+ years in business analysis, systems analysis, or a combined Business/System Analyst role for custom software or SaaS products.
• Evidence of shipping complex web or mobile software through the full SDLC.
• Exceptional written and verbal communication in English, including the ability to simplify a technical idea without making it inaccurate.
• Strong BPMN and UML fundamentals plus practical use of sequence, integration, state, ER, or data-flow diagrams.
• Hands-on understanding of REST APIs, JSON, OpenAPI/Swagger, Postman, SQL, relational data models, microservices, and system integrations.
• Experience writing precise functional and non-functional requirements, user stories, acceptance criteria, data mappings, and business rules.
• Confidence working directly with developers and QA, accepting criticism, resolving disagreement, and making sensible compromises.
• Strong documentation discipline: decisions and specifications remain accurate as the product evolves.
• Professional experience with Jira, Confluence, and Agile product development.

Especially valuable

• Healthcare, EHR, clinical operations, fintech, insurance, ERP, or another regulated and workflow-heavy domain.
• Multi-tenant SaaS, role-based permissions, audit logging, document workflows, billing, or third-party integrations.
• Product ownership, prototyping, Figma, analytics, or prior software development/testing experience.
• Event-driven architecture, queues, webhooks, cloud services, or distributed systems.

First 90 days

• Learn the Compassly platform and create a clear map of its principal users, workflows, systems, and decision owners.
• Take two high-value initiatives from discovery through implementation-ready specifications and acceptance review.
• Establish a lightweight traceability and decision-log pattern the whole team can sustain.
• Identify recurring ambiguity or rework and measurably reduce it.

How we evaluate

We value the work product more than certificates. The interview process includes a structured discussion of a system you analyzed and a short paid work sample based on a de-identified Compassly workflow. We assess clarity, systems thinking, technical depth, trade-offs, collaboration, and documentation quality. We do not use trick questions.

Compensation

$30 - $45 USD per hour, set by demonstrated scope and technical depth. The top of the band is for someone who can independently lead discovery, model complex integrations and data behavior, and earn the trust of engineers, QA, and business stakeholders. Paid monthly against a simple invoice; long-term engagement intended.

How to apply

Email rruud@crimsonheightsbh.com with:

1. Your LinkedIn profile or CV.
2. One anonymized example of a specification, process model, API/data contract, or requirements package you personally created.
3. Three to five sentences describing a difficult ambiguity you found before development and how resolving it changed the outcome.
4. Your country, time zone, availability, and hourly rate in USD.

Strong candidates will hear back quickly. Please do not send confidential client information.

This is a remote position.