A career that makes a difference!

At Heller Consulting, an RKD Group company, we empower mission-driven organizations with technology strategy, CRM planning, implementations, change leadership, and data services. Heller was established in 1996 and is a registered B Corporation, recognized as one of a select group of businesses that meets the highest standard of verified social and environmental performance, public transparency, and legal accountability to balance profit and purpose. We’re proud that people from a range of backgrounds have chosen Heller as the workplace where they can make a difference. We’re committed to continually evaluating how to create an inclusive and diverse culture where everyone, including our clients, feels at home.

AI Strategy Consultant Job Description

An AI Strategy Consultant at Heller Consulting is expected to serve as an example of the firm's strategic and transformational philosophy when managing clients and projects and is expected to work on and take leadership roles in the firm's most complex and challenging Strategy projects involving artificial intelligence. This role sits at the intersection of nonprofit business strategy and applied AI, translating client needs into clear direction for both the client and Heller's engineering team.

To be successful, an AI Strategy Consultant must have knowledge of nonprofit operations and experience with technology systems utilized by nonprofit and higher education sectors, combined with a strong and current understanding of the AI solutions landscape. 

Depending on the nature of the engagement, an AI Strategy Consultant may be asked to evaluate the suitability of existing and available AI solutions, analyze processes, identify gaps, confidently make recommendations for improvements or new solutions, facilitate decision-making, map out implementation plans, provide strategic leadership, and/or guide the client through inspirational, successful, and sustainable transformation enabled by AI.

Responsibilities

Project Work

• Perform work as assigned within the Strategy Practice as well as other Heller Consulting practice areas as needed, depending on skills and area(s) of expertise
• Effectively carry out the following client-facing tasks:
  • Requirements gathering
  • AI solution research
  • Fit-gap analysis
  • Change/implementation roadmap development
  • Process mapping
  • Facilitated decision-making
  • Writing and delivering analyses and recommendations
  • Strategic AI leadership
• Identify a client's business strategy and understand day-to-day operations to identify where AI, including Anthropic's tools and other AI solutions, can have the most strategic impact
• Evaluate and recommend specific Anthropic tools and other AI solutions suited to a client's needs, capacity, and goals
• Translate client requirements and desired outcomes into clear, well-organized written requirements that Heller's engineering team can use to build agents, bots, and other AI-enabled solutions
• Translate complex technical concepts, AI terminology, and engineering considerations into concise, clear, and direct language that non-technical clients and stakeholders can understand and act on

Communication

• Communicate in a timely, clear, appropriate, and effective manner with clients, vendors, partners, and fellow project team members, ensuring all are informed of status of assigned tasks, next steps, and any emerging issues that could affect a project's timeline, scope, budget, or overall success
• Serve as a bridge between clients and Heller's engineering team, ensuring requirements are understood as intended and that technical constraints or trade-offs are communicated back to clients in plain language
• Ability to navigate obstacles such as client organizational culture, personality challenges with team and/or clients, and potential challenges with industry partners and product vendors to deliver on project objectives

Advancement of Firm Priorities

• Actively contribute to and build Heller's knowledgebase, including AI solution research, use cases, and lessons learned
• Participate in, contribute to, and/or lead initiatives around Heller’s AI services and internal AI use-cases
• Continuously research the AI solutions market and stay current on news, trends, and developments related to the impact of AI on business and the nonprofit sector, so that recommendations to clients remain accurate and up to date

Qualifications

• At least 5 years of relevant experience working in the nonprofit or higher education sector and experience in an AI-focused position
• Demonstrated knowledge of AI solutions and tools, including Anthropic's product suite, and a strong interest in staying current on the AI landscape
• Experience with technology selection and management
• Experience leading, planning, managing, and implementing change
• Proven ability to translate complex technical concepts and jargon into concise, clear, and direct language for non-technical audiences
• History of successfully managing work across multiple concurrent projects by consistently meeting deadlines, priorities, and client requirements while delivering high quality of work

LOCATION: Remote, U.S. Some limited, company-funded travel may be required to attend annual staff activities, client on-sites, or other team meetings or conferences.

WORKING HOURS: Our business operation requires employees to work in one of the four, continental U.S. time zones during regular, Mon-Fri business hours. 

Pay Range expected for the position: $125k-$145k annually.

(The position level and compensation for this role will be determined based on the market location, experience, job skills, and qualifications of the candidate)

RKD Group offers highly competitive compensation commensurate with experience, and a full range of benefits. 

RKD Group is an Equal Employment Opportunity employer. 

No sponsorships available for this position.