Senior Solutions Consultant

As a highly impactful individual contributor, the Senior Solutions Consultant leads complex client engagements and technical projects. You will act as the hands-on project owner for Vodori’s existing customers after post go-live, helping them maintain, optimize, and expand their platform utilization. By driving the successful end-to-end delivery of customer-requested configurations (such as periodic system upgrades), implementing add-on modules (like AI or custom dashboards), and executing data migrations, you will serve as the independent execution engine that turns customer needs into reality. This is a post-sales role working with the customer maintain the system and adopt the Vodori product.

Thriving in this dynamic, hands-on position requires adaptability, exceptional prioritization skills, and a commitment to mastering product functionality. The Senior Solutions Consultant partners cross-functionally with Configuration Specialists (who execute technical setups), Customer Success Managers (who guide ongoing relationships), and the Customer Support team (who route incoming requests). Ultimately, this role is ideal for a professional blending strong business and technical acumen with leadership capabilities, comfort navigating ambiguity, and a passion for driving continuous value for our customers.

Responsibilities

• Lead the intake and discovery process for inbound configuration change requests, defining scope and identifying whether requests fall under standard support or require billable professional services.
• Act as the primary 'quarterback' for post go-live configuration projects, translating customer needs into clear, technical requirements and prioritizing the daily execution backlog for Configuration Specialists
• Facilitate working sessions and discovery calls with customers to solution complex workflows, actively managing scope and guiding customers toward best practices.
• Orchestrate repeatable programs like regular system upgrades (3x per year for each customer), customer-requested configuration maintenance, and the enablement of add-on modules like AI or dashboards.
• Perform internal Quality Assurance (QA) of technical configurations and lead User Acceptance Testing (UAT) with the customer, when relevant, prior to deployment.
• Manage the successful end-to-end delivery of additionally assigned specialized workstreams including expansion and upsell initiatives, data migrations, and system integrations.
• Manage training program, including executing ongoing training for live customers and ongoing maintenance and updating of our training hub. 
• Leverage a deep understanding of product configurability to analyze customer needs and translate them into actionable, executable requirements and comprehensive project plans.
• Proactively navigate internal dependencies, customer contingencies, and competing priorities to ensure timely project delivery and maximize the platform's value.
• Define and adhere to project schedules, managing competing priorities and mitigating risks.

 Requirements

• 5-7 years experience in professional services, managed services, process consulting, technical support, or a business analyst engagements, ideally in consulting, SaaS implementation, or sales (e.g., sales engineer).
• Familiarity with business process optimization, workflow, and enterprise content management concepts.
• Strong attention to detail, organization skills, and proficiency in project management.
• Proven ability to effectively prioritize work with strong follow-through on task completion.
• Direct client engagement experience with a track record of delivering high customer satisfaction.
• Ability to run and direct large meetings, juggling multiple stakeholders with competing interests and priorities.
• Strong written and verbal communication skills.
• Knowledge of the promotional content approval process or experience in regulated industries is a plus.
• Hands-on Jira experience for managing work, tracking program progress, and coordinating across teams.
• Experience with data cleaning, import, and migration (preferred); intermediate to advanced Excel skills are a bonus.
• Experience with customer management tools like GuideCX, Zendesk and HubSpot
• Proven ability to coordinate cross-functional resources 
• Experience applying generative AI to enhance internal operational workflows and elevate customer-facing deliverables

The anticipated base salary range for this position is $100,000–$120,000 annually, depending on relevant experience, skills, qualifications and location.

We offer an attractive Total Rewards package that includes:

• Competitive salary 
• Company bonus program or commission plan
• Stock options (that’s right, every employee owns a piece of Vodori)
• Medical, dental, vision benefits
• 401(k) with company match
• Remote work option
• 10 weeks paid parental leave
• Unlimited vacation time (Yes, really!)
• Employee recognition programs

Vodori is an Equal Opportunity Employer.  We do not discriminate on the basis of age, ancestry, color, gender, gender expression, gender identity, genetic information, marital status, national origin or citizenship (including language use restrictions), denial of family and medical care leave, disability (mental and physical), including HIV and AIDS, medical condition (including cancer and genetic characteristics), race, religious creed (including religious dress and grooming practices), sex, (including pregnancy, childbirth, breastfeeding, and medical conditions related to pregnancy, childbirth or breastfeeding), sexual orientation, military or veteran status, or other status protected by federal, state and/or local laws.