Senior ServiceNow Developer (ITAM, HAM, CMDB)

SERVICENOW DEVELOPER – ITAM | HAM | CMDB

ABOUT DYSRUPIT

DysrupIT is a leading global-based cloud services company. We support clients 
across the globe in their adoption of the cloud and their transformation to as-a
Service business models. DysrupIT is dedicated to making a positive impact in 
the communities it serves.

COMPANY CULTURE
We are constantly looking for talented people to join our team. We offer a 
unique and extraordinary career experience to motivate and inspire talents 
like you to make a difference in our customers, clients, and the entire 
organization. At DysrupIT, you’ll join a team of dedicated and brilliant 
professionals who share the same goal of pursuing integrity and excellence. 
We are committed to promoting a culture where employees are valued and 
respected. We invest in our employees and make sure that they will have the 
right training to secure their growth and advancement towards their career 
aspirations.

JOB SUMMARY
We are seeking a hands-on ServiceNow Technical Consultant to support an 
enterprise AI-enabled IT Asset Data Management solution. The engagement 
focuses on improving the quality, consistency, and usability of IT Asset and 
Product Model data in ServiceNow through data profiling, standards definition, 
historical data preparation, AI-enabled cleansing, testing, and validation.
The ideal candidate will combine strong ServiceNow development expertise 
with practical experience working with enterprise data. This role requires 
someone who can translate business and functional requirements into 
scalable technical solutions, support complex data extraction and 
transformation activities, and collaborate closely with architects, AI 
specialists, consultants, and client stakeholders throughout the delivery 
lifecycle.

JOB RESPONSIBILITIES
 Develop and configure ServiceNow applications, workflows, and 
automation solutions according to technical design specifications.
 Write and maintain server-side scripts, including Business Rules, Script 
Includes, Scheduled Jobs, and Transform Maps.
 Develop client-side scripts, including Client Scripts, UI Policies, UI 
Actions, and Catalog Client Scripts.
 Build and configure Service Catalog items, Record Producers, and Order 
Guides.
 Implement integrations with external systems using REST APIs, SOAP, 
and IntegrationHub.
 Configure and develop AI-powered solutions using ServiceNow Virtual 
Agent, Predictive Intelligence, and Now Assist. 
 Build and maintain Virtual Agent conversation flows and NLU models to 
enhance user self-service.
 Implement generative AI capabilities for knowledge management, case 
summarization, and intelligent search.
 Apply responsible AI practices during development, including data 
quality, testing, and requirements.
 Create and maintain reports, dashboards, and Performance Analytics 
indicators.
 Perform unit testing, debugging, and code reviews to ensure quality and 
adherence to best practices.
 Document technical solutions, including configuration details, code 
comments, and deployment procedures.
 Support testing activities, including System Integration Testing (SIT) and 
User Acceptance Testing (UAT).
 Troubleshoot and resolve technical issues during development and post
deployment phases.
 Follow platform best practices for performance optimization, security, 
and upgrade safety.
 Participate in technical design sessions and provide input on 
implementation approaches.
 Assist in knowledge transfer and training of client technical resources.
REQUIRED QUALIFICATIONS
 Bachelor’s degree in Computer Science, Information Systems, Software 
Engineering, or a related field.
 Hands-on ServiceNow development experience, including Business 
Rules, Script Includes, Client Scripts, UI Actions, and Scheduled Jobs.
 Proficiency in JavaScript, HTML, CSS, and related web development 
technologies.
 Experience configuring and developing solutions using ServiceNow 
Studio, Flow Designer, and IntegrationHub.
 Experience designing and implementing REST and SOAP integrations 
with external systems.
 Experience with ServiceNow data models, Import Sets, Transform Maps, 
data integrations, and large enterprise datasets.
 Experience delivering ServiceNow solutions involving IT Asset 
Management (ITAM), Hardware Asset Management (HAM), CMDB, 
Product Model, or enterprise data-quality initiatives.
 Strong understanding of data mapping, validation, transformation, 
normalization, and troubleshooting.
 Working knowledge of relational databases and SQL for data analysis, 
queries, and reporting.
 Ability to independently troubleshoot complex ServiceNow, integration, 
and data-related issues.
 Experience supporting system integration testing, product testing, UAT 
defect resolution, regression testing, and release-readiness activities.
 Familiarity with Git, version control practices, and structured software 
development standards.
 Experience working within Agile or Scrum delivery environments.
 Prior experience working in a consulting or client-facing delivery 
environment.
 Strong written and verbal communication, collaboration, and 
stakeholder management skills.
AI & DATA CAPABILITIES
 Experience with ServiceNow AI capabilities, such as Virtual Agent, 
Predictive Intelligence, and Now Assist.
 Familiarity with generative AI, large language models (LLMs), and 
prompt engineering.
 Understanding of responsible AI principles, including data governance, 
bias awareness, transparency, security, and human oversight.

REQUIRED SERVICENOW CERTIFICATIONS

 Certified System Administrator (CSA) — Required
 Certified Application Developer (CAD) — Required
 Certified Implementation Specialist (CIS) — Required
 At least one additional ServiceNow certification

WHAT WE OFFER
 Competitive compensation package commensurate with experience
 Government-mandated benefits plus supplemental HMO coverage
 Collaborative and professional work environment
 Career growth opportunities within a growing organization
 Remote work arrangement