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AI Summary

You will provide expert technical support and configuration for SAP HCM Payroll and Employee Central Payroll solutions for UK and Irish customers. The role involves managing incidents, resolving complex payroll issues, and ensuring system compliance with legislative requirements.

Reference No: 3371

Office Type: Mobile office 

Elevate Your Career with Zalaris

Zalaris is a rapidly expanding global leader in Tech HR and payroll solutions.

We’re big enough for you to grow and be a part of an international environment but small enough for you to be visible and truly make a difference.

We foster open communication and short decision-making paths that encourage creative and innovative thinking.

Zalaris’ culture is rooted in values inspired by Nordic working ethos: everyone matters, aiming high and team spirit. We’re committed to building a diverse, inclusive, and authentic workplace where everyone brings their own uniqueness. Zalaris’ employees come from different backgrounds, cultures, and walks of life, and we are proud of it.

Role Summary

We are looking for an experienced SAP HCM Payroll / Employee Central Payroll (ECP) Consultant to join our UK & Ireland Application Management Services (AMS) team.

This role is focused on ensuring the smooth and efficient operation of SAP Payroll solutions by providing expert technical support, resolving complex issues, and driving continuous improvement across customer environments.

You will work closely with customer stakeholders and Operations payroll teams to ensure SAP system solutions remain compliant, reliable, and aligned with evolving business and legislative requirements.

Your Responsibilities

  • Provide expert support for our British and Irish customers’ payroll-related issues, including troubleshooting, and system maintenance. 
  • Configure and support SAP HCM Payroll and/or Employee Central Payroll solutions.
  • Manage and resolve payroll and HR incidents submitted through the C4C system, service requests, and change requests in line with agreed SLAs.
  • Provide expertise across Payroll (PY) and related HCM modules including PA, OM, TM, ESS/MSS.
  • perform ongoing testing to ensure system efficiency and stability.
  • Analyse customer requirements and recommend appropriate solutions and system improvements.
  • Ensure timely and accurate services while maintaining compliance with local laws and regulations.
  • Maintain comprehensive documentation of system customisation and improvements, contributing to a best-practices knowledge base.
  • Provide professional guidance and support to Operations teams and various functional teams within the organisation. 

Your Experience and Skills

  • Proven experience supporting SAP HCM Payroll and/or SAP SuccessFactors Employee Central Payroll (ECP).
  • Strong understanding of UK and/or Irish payroll legislation and payroll processes.
  • Strong technical knowledge in customizing and testing across HCM Modules (PY PA, TM, ESS, MSS, T&E, OM etc.) 
  • Experience working in an AMS, support, or managed services environment.
  • Hands-on configuration and testing experience within SAP Payroll.
  • Experience managing incidents, problem management activities, and change requests.
  • Strong customer-facing consulting and stakeholder management experience.
  • Experience working with ticketing systems and service management processes.
  • Ability to work independently while collaborating within an international team environment.
  • Professional proficiency in English, both written and spoken.

What we offer

Financial benefits

  • Customer and Employee Referral schemes
  • Occupational sick pay (9 weeks)
  • Occupational maternity leave package (12 weeks)
  • Life assurance (3x basic salary)
  • Employer pensions contributions of 5%
  • Bonus scheme with accelerators
  • Private Medical Insurance (with option to add dependents)
  • Employee education and apprenticeship opportunities (i.e. free SAP learning and/or relevant qualifications)
  • Financial rewards for long service and achievements
  • Free eye tests
  • Monthly ZALOTTO! (£100 cash prize draw)

 

Non-Financial benefits

  • An open and supportive working environment with like-minded, highly skilled consultants
  • Work-life balance and flexibility ethos
  • Strong leadership with an open-door policy
  • Non-hierarchical approach to people management
  • Company social and team bonding events
  • Annual Leave Purchase scheme
  • Additional leave for Long Service (+1d holiday from start of 5th year of service)
  • Corporate branded merchandise

Ready to become part of our team? Join us at Zalaris and be a part of a vibrant, collaborative community of Tech HR and payroll experts dedicated to grow and innovate. #team Zalaris

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