Senior SAP HCM Payroll Consultant

Role Summary

Your Responsibilities

• Provide expert support for our British and Irish customers’ payroll-related issues, including troubleshooting, and system maintenance. 
• Configure and support SAP HCM Payroll and/or Employee Central Payroll solutions.
• Manage and resolve payroll and HR incidents submitted through the C4C system, service requests, and change requests in line with agreed SLAs.
• Provide expertise across Payroll (PY) and related HCM modules including PA, OM, TM, ESS/MSS.
• perform ongoing testing to ensure system efficiency and stability.
• Analyse customer requirements and recommend appropriate solutions and system improvements.
• Ensure timely and accurate services while maintaining compliance with local laws and regulations.
• Maintain comprehensive documentation of system customisation and improvements, contributing to a best-practices knowledge base.
• Provide professional guidance and support to Operations teams and various functional teams within the organisation. 

Your Experience and Skills

• Proven experience supporting SAP HCM Payroll and/or SAP SuccessFactors Employee Central Payroll (ECP).
• Strong understanding of UK and/or Irish payroll legislation and payroll processes.
• Strong technical knowledge in customizing and testing across HCM Modules (PY PA, TM, ESS, MSS, T&E, OM etc.) 
• Experience working in an AMS, support, or managed services environment.
• Hands-on configuration and testing experience within SAP Payroll.
• Experience managing incidents, problem management activities, and change requests.
• Strong customer-facing consulting and stakeholder management experience.
• Experience working with ticketing systems and service management processes.
• Ability to work independently while collaborating within an international team environment.
• Professional proficiency in English, both written and spoken.

What we offer