Senior Salesforce Business Analyst

About Us

At Prenuvo, we are on a mission to flip the paradigm from reactive “sick-care” to proactive health care. Our award-winning whole body scan is fast (under 1 hour), safe (MRI has no ionizing radiation), and non-invasive (no contrast). Our unique integrated stack of optimized hardware, software, and increasingly AI, coupled with the patient-centric experience across our domestic and global clinics, have allowed us to lead the change against “we caught it too late again".

We are looking for a Sr. Salesforce Business Analyst within our clinical engineering team, to own the mapping and optimization of cross-functional workflows across the ecosystem. This role focuses deeply on the "Why" and the "Business Flow," aligning stakeholders on development of critical operational workflows, implementing change and standardizing procedures prior to technical development. In addition, this is a development role, with the expectation that you will not only create mock-ups and prototypes, but also develop solutions, leveraging the powerful no-code features of Salesforce.

Operating at the intersection of business strategy and technical enablement, you will partner closely with Product, Sales, Operations and other business leaders to evaluate, design, and automate processes that improve operational efficiency and customer experience.

This role does not provide visa sponsorship. Applicants must be legally authorized to work in Canada at the time of hire and must not require employer sponsorship for a work visa (current or future).

Help reshape the world through proactive healthcare while working with cutting-edge technology and high performing teams with deep expertise - join us to make a difference in people’s lives!

What You'll Do

Analysis

• Lead end-to-end process discovery, mapping, documentation, and optimization.
• Develop enterprise process maps and work instructions.
• Identify process gaps, bottlenecks, risks, and improvement opportunities.
• Establish process governance and standards.

Development

• Work closely with internal stakeholders, external implementation partners, and the Prenuvo Product & Engineering teams.
• Engineer and deliver Prenuvo functionality across the Salesforce Health Cloud and Sales Cloud stacks, managing the complete delivery lifecycle from feature ideation through development to production deployment and adoption.
• Be a subject matter expert on Salesforce Health Cloud, providing guidance and best practices within our engineering teams.

Stakeholder Collaboration & Alignment

• Facilitate process workshops with business stakeholders.
• Partner with Product, Engineering, Sales, Operations and other stakeholder groups
• Translate operational needs into scalable business solutions.

Process Improvement & Automation

• Collaborate with other engineering leaders to effect process improvement.
• Drive Lean and continuous improvement initiatives.
• Develop KPIs and SLAs to measure process performance.
• Perform root cause analysis and implement corrective actions.

What You’ll Bring

• 4-5 years of experience in a role providing analysis and process improvement
• Demonstrated ability to facilitate collaboration across multiple teams and representing the interests of multiple stakeholders
• Experience delivering complex Salesforce software systems and solutions including Flow design, data modeling, security architecture and other no-code platform 
• Strong understanding of healthcare data and API standards including HL7, FHIR and similar standards.
• Understanding of security and access controls, especially as it relates to health data.
• Experience integrating Salesforce Health Cloud with external systems
• Experience migrating existing business processes to Salesforce.
• Ability to prioritize and understand requirements to better address the underlying need and not the immediate request.
• Familiarity with CI/CD pipelines such as Github Actions, CircleCI, Jenkins

Our Values 

First: we are Pioneers

• Transforming healthcare requires divergent thinking, bias for action, disciplined experimentation, and consistent grit and determination to maintain momentum. This journey is as challenging as it is rewarding.

Second: we are Platform-Builders

• We’re always building foundations that allow us to achieve tomorrow more than we did today. We never lose sight of what’s ahead – in a mindset of ownership and duty to our mission.

Above all: we are Patients

• We could all be the next person who walks through our very doors, seeking clarity or peace of mind. We are proud of our impact on our patients’ lives, and we won’t stop till everyone can benefit from our work.

What We Offer

• An avenue to make a positive impact on people's lives and their health
• We believe in preventive healthcare for everyone. This role includes whole-body scans as part of our employee benefits
• Growth opportunities are at the heart of our people journey, we’re doing big things with bright minds - there is no single path to success, it can be shaped along the way
• Building strong relationships is at the core of everything we do - our team gets together each week to connect, share, and socialize 
• Recognizing time away to restore is vital to our wellbeing - we have a flexible vacation policy and we will encourage you to use it
• We offer a comprehensive benefits package including health, dental, vision, including Mental Health coverage, to support you and your family
• Prenuvo offers eligible Canadian employees access to both RRSP and TFSA retirement savings plans, with immediate, optional enrollment and the flexibility to invest and save for the future on your own terms. While Prenuvo provides access to these plans, the company does not currently offer matching contributions. 
• The base salary for this role ranges from $115,000-$130,000 in local currency, depending upon experience and geographic location

We are an equal-opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

As part of the hiring process, successful candidates will undergo a background check in compliance to applicable federal, provincial, and state rules.

Please be advised that official communication from our recruitment team will only come from our authorized domain [prenuvo.com]. If you are contacted by a recruiter, please ensure their email address ends with @prenuvo.com. We do not use third-party recruitment services or any other email domains for hiring purposes. If you receive communication that you believe to be fraudulent, please report it immediately to jobs@prenuvo.com.