Senior Sales Account Executive

Intrado is dedicated to saving lives and protecting communities, helping them prepare for, respond to, and recover from critical events. Our cutting-edge company strives to become the most trusted, data-centric emergency services partner by uniting fragmented communications into actionable intelligence for first responders. At Intrado, all of our work truly matters. 

The Senior Account Executive is responsible for driving revenue growth through the sale of call handling solutions and emergency communications technology to state and local government agencies, Public Safety Answering Points (PSAPs), emergency communications centers, and public safety organizations.

This individual will serve as a trusted advisor to public safety leaders, helping agencies modernize critical emergency communications infrastructure, improve operational efficiency, and enhance emergency response capabilities. The ideal candidate possesses a strong background in public safety technology sales, experience navigating complex government procurement processes, and a proven track record of exceeding quota in enterprise and public sector environments.

Key Responsibilities:

Drive Revenue Growth

• Achieve and exceed assigned revenue targets by selling call handling solutions to state and local government agencies, PSAPs, and emergency communications centers
• Develop and execute strategic territory and account plans to identify, qualify, and close new business opportunities while expanding existing customer relationships

Build Trusted Customer Relationships

• Establish and maintain executive-level relationships with 911 Directors, Emergency Communications Managers, Public Safety Leadership, IT leaders, and procurement stakeholders
• Serve as a trusted advisor, helping agencies evaluate and modernize emergency communications infrastructure

Lead Complex Solution Sales

• Manage the full sales cycle from prospecting through contract execution, including discovery, solution presentations, demonstrations, proposals, and negotiations
• Effectively communicate the operational, technical, and financial value of call handling and emergency communications solutions

Navigate Government Procurement

• Lead opportunities through government procurement processes, including RFPs, RFIs, RFQs, cooperative purchasing vehicles, and contract negotiations
• Support agencies in identifying funding sources, grants, and budget strategies that enable technology modernization initiatives

Collaborate & Forecast

• Partner with product, engineering, implementation, and customer success teams to deliver successful customer outcomes
• Maintain accurate pipeline data, forecasts, and account activity within Salesforce or other CRM platforms while monitoring market trends and competitive activity

Qualifications:

• 5+ years of sales experience, selling Public Safety Solutions, Call Center Solutions, and/or Cloud PBX required
• 2+ years 9-1-1 or public safety experience required
• Proven track record of meeting or exceeding sales targets and managing complex sales cycles
• Knowledgeable about public safety operations, workflows, and challenges (PSAP, government agencies, etc.)
• Strong negotiation, presentation, and consultative selling skills
• Excellent communication, relationship-building, and interpersonal skills
• Ability to navigate government contracts, grants, and funding mechanisms
• Experience with CRM tools (e.g., Salesforce, HubSpot)
• Understanding of software, hardware, and cloud-based solutions relevant to public safety (e.g., CAD, RMS, telematics, AI-driven analytics)

• Bachelor's degree from an accredited college or University with major case work in business administration, information technology or related field required
• Equivalent work experience in a similar position may be substituted for educational requirements

Want to love where you work? At Intrado, we offer a comprehensive benefits package that includes what you’d expect (medical, dental, vision, life and disability coverage, paid time off, a 401(k) retirement plan, and several that go above and beyond – paid parental leave, access to a robust library of personal and professional training resources, employee discounts, critical illness, hospital indemnity, access to legal support, pet insurance, identity theft protection, an EAP (Employee Assistance Program) that includes free mental health resources/support, and more! Apply today to join us in work worth doing! 

The starting salary is anticipated between $115,000 and $130,000 and will be commensurate with experience. This position will also receive commissions. 

Intrado is an Equal Opportunity Employer – Veterans/Disabled and Other Protected Categories. Our Company welcomes and encourages applications of individuals with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process. Intrado maintains a Drug Free Workplace.