Senior Quality Specialist, Training

• Develop and implement the Global Quality training strategy and annual capability development roadmap based on business priorities, audit findings, quality risks, recurring defects, and vendor capability gaps.
• Serve as the lead trainer and subject matter expert for the Factory Certified Auditor (FCA) program, establishing and driving a Train-the-Trainer framework to build training capability within the Quality Specialist (QS) team.
• Coach, qualify, and certify Quality Specialists as FCA trainers, ensuring consistent training methodology, assessment standards, certification criteria, and governance across all sourcing regions.
• Manage the end-to-end FCA certification program, including training preparation, curriculum development, candidate readiness assessment, training delivery, auditor evaluation, certification decisions, calibration, recertification, and continuous competency development.
• Design, develop, and deliver quality training programs for internal teams, Quality Specialists, vendors, factories, and external partners through classroom, virtual, and factory-floor learning environments.
• Translate quality standards, SOPs, inspection criteria, and product technical specifications into practical training materials, visual learning tools, workshops, and competency assessments.
• Assess learner competency through knowledge verification, on-the-job evaluations, and certification assessments, providing coaching and development plans where required.
• Partner with HQ & HKO Quality Specialist teams to identify capability gaps and ensure training content remains aligned with current products, process, and quality requirements.
• Maintain training governance, including training records, competency matrices, certification status, assessment evidence, recertification requirements, and controlled training documentation.
• Measure training effectiveness through competency assessment results, defect reduction, first-time yield improvement, repeat finding reduction, and corrective action closure performance, using data to drive continuous improvement.
• Continuously improve training methodologies, learning content, and certification processes through feedback, benchmarking, root cause analysis, and quality best practices.

• Building a scalable regional quality academy and train-the-trainer framework for internal and external quality partners.
• Standardizing Factory Certified Auditor (FCA) qualification, calibration, recertification and governance across sourcing regions.
• Using training and quality-performance data to identify capability risks, prioritize interventions and demonstrate measurable business impact.
• Supporting onboarding and capability development for new vendors, new factories and new quality team members.

• You have a tertiary qualification in textiles, garment manufacturing, apparel engineering, quality management or a related discipline.
• You have 7+ years of experience in apparel or technical product quality, including quality assurance, quality control, or manufacturing operations.
• You have demonstrated experience designing and delivering training to both internal employees and external vendor or factory teams.
• You have hands-on experience with a Factory Certified Auditor or comparable auditor qualification program, including training preparation, facilitation, practical assessment, competency evaluation, certification and calibration.
• You can convert complex technical requirements into clear, practical and audience-appropriate learning materials.
• You have strong knowledge of technical performance products, particularly waterproof, seam sealing or taping, bonding, construction workmanship and functional testing.
• You communicate confidently and professionally in English, with fluent spoken English and strong written English for training, reports and stakeholder communication.
• You have excellent facilitation, presentation, coaching, influencing and interpersonal skills, including the ability to work across cultures and organizational levels.
• You are analytical and comfortable using assessment results, defect data, and quality metrics to evaluate learning effectiveness and prioritize improvement.
• You demonstrate integrity, objectivity, diplomacy, attention to detail and sound judgment when assessing and certifying auditor competence.
• You are organized and disciplined in planning, document control, record retention, scheduling and follow-through.
• You are able and willing to travel to vendors and factories throughout Asia, as required.

Optional:

• Formal train-the-trainer (TTT), instructional design or adult-learning certification.
• Experience with digital learning platforms, virtual facilitation, survey tools or learning-management systems.
• Experience applying Lean, Six Sigma, root-cause analysis, FMEA or statistical quality tools in apparel manufacturing.
• Additional Asian language capability relevant to the vendor base – Vietnam, China, Bangladesh, Indonesia & Sri Lanka.