Senior Project Coordinator, International Patient Services
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AI Summary
Mass General Brigham relies on a wide range of professionals, including doctors, nurses, business people, tech experts, researchers, and systems analysts to advance our mission. As a not-for-profit, we support patient care, research, teaching, and community service, striving to provide exceptional care. We believe that high-performing teams drive groundbreaking medical discoveries and invite all applicants to join us and experience what it means to be part of Mass General Brigham.
Job Summary
Mass General Brigham International Patient Services (IPS) represents a systemwide initiative to provide leading clinical care to patients from around the country and around the world. This business initiative combines a broad set of existing capabilities, with a new focus on patient access. With a significant investment in this program, MGB plans to enhance patient experience by developing and improving the services offered to destination patients and driving broad-based business growth.At Mass General Brigham we are dedicated to transforming healthcare and improving patient outcomes on a global scale. We operate an international patient referral program that connects patients in need with world-class medical providers and facilities.
As a project coordinator, you will play a pivotal role in ensuring virtual access to our international patients and supporting the overall operations in patient services, while fostering meaningful partnerships within our healthcare system and the medical community across the globe.
Qualifications
Education
Bachelor's Degree in a related field of study required
Equivalent experience may be accepted in lieu of degree
Certified Associate in Project Management (CAPM), Certified Project Management Professional (PMP) preferred
Experience
1+ years of project management or project support experience required.
3+ years in a similar role in a healthcare or international setting preferred.
Knowledge, Skills and Abilities
Ability to prioritize, delegate, and manage multiple projects and responsibilities simultaneously.
Basic financial/accounting skills.
Strong oral and written communication skills.
Responsibilities
Assists in the identification and documentation of project's purpose, goals, objectives and metrics of success
Assists in the identification of deliverables and the development of a work breakdown structure
Supports the development of a project schedule and adjusts throughout project lifecycle
Consistently completes project tasks and meets deadlines with moderate direction; adds checks and balances to work to improve efficiency
Demonstrated ability to remain flexible and agile with changing or competing priorities
Demonstrated ability to collaborate by asking questions and providing insight during team discussions / meetings.
Implements communication plan; drafts project-related communications and incorporates feedback and edits into final drafts. Distributes as instructed; Proposes updates to the communication plan throughout project lifecycle
Communicates the status and completion of project assignments; seeks input to ensure tasks are completely correctly.
Demonstrated understanding of risk management; ability to identify and document risks.
Exhibits professionalism and a customer service-based attitude toward SMEs, project stakeholders, and colleagues.
Triages client requests, escalating to project team or leadership as necessary; identifies scope creep.
May perform other duties as needed including special assignments and projects
Skills/Abilities/Competencies
Quality: Produces high-quality work products for various audiences, demonstrating strong organizational skills and attention to detail including written communications and slide decks.
Integrity: Maintains high standards of reliability and integrity, aligning departmental goals with the organization's mission.
Communication: Excellent verbal and written communication skills, capable of effectively presenting information to diverse audiences.
Judgment: Exercises sound judgment and decision-making skills, knowing when to escalate issues.
Time Management: Strong organizational and prioritization skills, managing multiple projects efficiently.
Technical: Proficiency in using multiple software programs and tools relevant to the role.
Working Schedule:
Remote, Monday - Friday, eastern standard business hours. Requires a quiet, secure, HIPAA-compliant working station
Additional Job Details (if applicable)
Remote Type
Work Location
Scheduled Weekly Hours
Employee Type
Work Shift
Pay Range
$53,040.00 - $75,888.80/Annual
Grade
5
EEO Statement:
Mass General Brigham Competency Framework
At Mass General Brigham, our competency framework defines what effective leadership “looks like” by specifying which behaviors are most critical for successful performance at each job level. The framework is comprised of ten competencies (half People-Focused, half Performance-Focused) and are defined by observable and measurable skills and behaviors that contribute to workplace effectiveness and career success. These competencies are used to evaluate performance, make hiring decisions, identify development needs, mobilize employees across our system, and establish a strong talent pipeline.
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