Senior Professional Service Consultant

About the Role

We are seeking a Professional Services Consultant to lead customer migrations from Secure Email Gateways (SEGs) to Abnormal AI. You will leverage your expertise in enterprise mail flow, email security, and cloud-based infrastructures to ensure a seamless, secure, and efficient transition. As a member of the Professional Services Team, you will work closely with customers to understand their migration objectives, execute well-structured delivery plans, manage projects, mitigate risks, and minimize disruptions for enterprise customers across industries. You will follow and help apply established delivery methodologies, contributing feedback to the team as you gain experience with new scenarios.

Who you are

• Track record of delivering projects, balancing priorities, and coordinating across teams to achieve objectives
• Strong problem-solving skills, with the ability to identify migration risks, address roadblocks, and drive resolution
• Strong communication and interpersonal skills, effectively engaging with technical stakeholders and senior customer contacts
• Ability to work independently and collaboratively in a fast-paced, dynamic environment
• A hands-on, solution-driven mindset with a proactive approach to challenges

What you will do

• Manage migration projects, ensuring a seamless transition from legacy SEGs to Abnormal Security
• Deliver guidance on enterprise mail flow, covering SMTP, MX records, SPF, DKIM, DMARC, and routing across hybrid cloud and on-premise infrastructures
• Advise on native security controls in Microsoft 365 and Google Workspace, ensuring seamless replacement of SEG functionality
• Provide guidance on email security policies, implementing anti-phishing protections and maintaining compliance with industry regulations
• Troubleshoot and resolve mail flow issues, ensuring secure and reliable email delivery post-migration
• Apply and provide feedback on SEG displacement methodology and best practices
• Collaborate with Engineering, Product, and Customer Success teams to support deployment workflows
• Execute project plans, ensuring on-time delivery, scope control, and quality assurance
• Identify migration risks and escalate to senior team members or leadership when needed
• Provide clear and regular status updates, aligning key stakeholders on project progress

Must Haves

• BS/BA degree with 5-7 years in a customer-facing role managing enterprise-grade cybersecurity SaaS deployments or migrations
• Experience with enterprise mail flow integration and migration projects, including exposure to SEG decommissioning
• Strong knowledge of enterprise mail flow and architecture: SMTP, MX records, SPF, DKIM, DMARC, and email routing in cloud and on-premise environments
• Understanding of email security, filtering, threat protection, and DLP, with familiarity with compliance frameworks such as SOC 2, HIPAA, and GDPR
• Experience leveraging AI platforms such as Glean and Claude
• Proficiency in Microsoft 365 and Google Workspace Security, including Defender for Office 365, Exchange Online Protection, ATP, and Google Workspace Security
• Experience with email routing through firewalls, proxies, and mail relays, including IP whitelisting, inbound/outbound mail rules, and secure connectors

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