Senior Principal Portfolio and Offer Management

C1 Company Overview

C1: 1 Contact, 1 Connection, 1 Choice

C1 is the foremost, single-source provider of advanced communications and data technology for business. That means if it's digital, we connect our customers to it -- from phone systems and hardware to computer networks, application development, managed solutions and more. And we're 100% passionate with designing, implementing, managing and supporting our customers' every need from end to end, so that they can focus on what they do best.

So, when it comes to joining a team of IT and communications technology pros who are empowered to do what they do best, your best choice -- your #1 choice -- is C1.

Overview

Summary

The Senior Principal Portfolio and Offer Management is a senior individual contributor responsible for turning C1 strategy, market needs, customer requirements, and technology capabilities into a focused portfolio of differentiated, repeatable, and profitable offers that Sales can confidently take to market. The role combines portfolio strategy with hands-on offer execution and owns the process from ideation and business case through packaging, pricing, operational readiness, launch, adoption, performance management, optimization, and retirement.

This role works across Sales, Sales Engineering, Capabilities/Practices, Marketing, Finance, Operations, Professional Services, Managed Services, Delivery, Legal, and strategic partners to ensure C1 offers are market relevant, financially sound, operationally executable, and easy for the field to understand and sell. The Senior Principal also helps rationalize the portfolio so C1 maintains fewer, clearer, higher-impact offers aligned to customer outcomes and company growth priorities.

Responsibilities

Measures of Success Generally Include:

• Growth in pipeline, bookings, recurring revenue, gross margin, and attach rates attributable to C1 offers
• Reduction in time from approved concept to market-ready launch
• Field adoption and seller confidence, including usage of approved offers, sales plays, and enablement assets
• A clear, governed portfolio with defined ownership, lifecycle status, performance metrics, and retirement plans
• Operational readiness and consistent delivery of launched offers across Sales, Services, and supporting functions

Essential Functions

Portfolio Strategy and Governance

• Partners with executive, Sales, Capability/Practice, and Services leadership to translate company strategy and customer demand into a prioritized portfolio and offer roadmap
• Maintains a portfolio view across C1 solutions and services, identifying gaps, overlap, duplication, investment priorities, and offers that should be enhanced, consolidated, or retired
• Establishes and applies consistent offer-management standards, stage gates, ownership, documentation, and decision criteria across the offer lifecycle
• Uses market trends, customer feedback, win/loss insights, partner direction, competitive intelligence, and field input to recommend portfolio priorities and new offer opportunities
• Maintains clear roadmap, status, dependencies, risks, and executive-level reporting for priority offers

Offer Development and Lifecycle Management

• Leads development of priority offers from concept through general availability, including business case, requirements, value proposition, target customer, use cases, packaging, pricing, delivery model, support model, launch, enhancement, and retirement
• Creates and maintains Product/Offer Requirements Documents (PRDs) and ensures required stakeholder signoff before launch
• Defines clear customer outcomes, differentiators, scope, deliverables, assumptions, dependencies, and success criteria for each offer
• Coordinates quality gates and approvals across Finance, Legal, Operations, Professional Services, Managed Services, Delivery, Marketing, Sales, and other required functions
• Ensures offer configuration, quoting, ordering, contracting, delivery, support, and reporting processes are operationally ready before release
• Engages with customers and Sales during alpha/beta or early-adopter stages to validate market fit and incorporate feedback before broader launch

Go-to-Market and Field Enablement

• Develops the go-to-market plan for each priority offer in partnership with Sales and Marketing, including target segments, customer problems, value proposition, competitive positioning, sales motions, routes to market, and launch activities
• Creates field-consumable content that makes offers easy to understand and sell, including sales plays, talk tracks, battlecards, solution briefs, discovery guidance, qualification criteria, use cases, customer presentations, and FAQs
• Coordinates Sales and Sales Engineering enablement through live sessions, webinars, recorded content, demonstrations, launch communications, and supporting documentation
• Works with Marketing to develop consistent offer names, messaging, web content, campaigns, events, thought leadership, and demand-generation activities
• Supports strategic customer conversations, executive briefings, and key sales opportunities to validate positioning and accelerate adoption

Financial Management and Commercialization

• Develops business cases for new offers, including market opportunity, revenue expectations, investment requirements, cost structure, pricing, gross margin, recurring revenue potential, and expected return
• Partners with Finance and Services teams to develop and validate costing models for Professional Services, Managed Services, Maintenance, Cloud, software, partner services, and other offer components
• Develops and recommends pricing models, packages, bundles, subscription structures, and commercial programs that are competitive, scalable, and aligned to margin objectives
• Defines financial and adoption metrics for each offer and measures actual performance against the approved business case
• Identifies underperforming offers and recommends corrective actions, repositioning, investment changes, consolidation, or retirement

Cross-Functional Leadership

• Acts as the day-to-day driver for priority offer initiatives and maintains accountability across cross-functional teams that may not directly report to this role
• Builds strong working relationships with Sales, Sales Engineering, Capability/Practice leaders, Services, Delivery, Marketing, Finance, Operations, Legal, and partners
• Facilitates decisions, removes roadblocks, resolves conflicting priorities, and drives teams toward clear deadlines and measurable outcomes
• Communicates offer strategy, progress, risks, financial performance, and market feedback to senior and executive leadership
• Promotes a culture of speed, accountability, customer focus, simplification, and continuous improvement in portfolio and offer management

Additional Specific Duties and Responsibilities

• Interacts frequently with customers, partners, Sales teams, Operations, and executive leadership to validate market needs and strengthen offer relevance
• Works independently in a dynamic environment while managing multiple concurrent offer initiatives, priorities, stakeholders, and deadlines
• Continuously improves offer-management processes, templates, tools, automation, reporting, and governance to reduce time to market and increase field adoption
•   Performs other portfolio and offer-management responsibilities as assigned based on business priorities

Qualifications

Required Qualifications

• Bachelor’s degree in business, information technology, finance, marketing, engineering, or equivalent combination of education and relevant experience
• 8+ years of experience in product management, offer management, portfolio management, solution management, services strategy, or related roles in the IT products and services industry
• Demonstrated experience taking technology or services offers from concept through launch, field adoption, performance management, and lifecycle optimization
• Strong business acumen with experience developing business cases, pricing models, cost models, revenue forecasts, margin analysis, and financial performance metrics
• Working knowledge of enterprise technology solutions and services, including cloud and data center, cybersecurity, enterprise networking, unified communications, contact center, AI, Professional Services, and Managed Services
• Strong understanding of go-to-market strategy, solution positioning, sales enablement, and the enterprise technology buying process
• Demonstrated ability to lead complex cross-functional programs and influence stakeholders without direct reporting authority
• Excellent written, verbal, presentation, facilitation, and executive communication skills
• Strong project/program management discipline with the ability to manage multiple priorities and deliverables in a fast-paced environment
• Proficiency with Microsoft Office applications and strong analytical skills; experience with offer, CRM, quoting, financial, or portfolio-management tools

Desired/Preferred Qualifications

• Experience in Sales, Sales Engineering, Presales, Services, Marketing, or Delivery in addition to product/offer management
• Experience with recurring revenue and services-based business models, including Managed Services, Professional Services, cloud, subscriptions, and maintenance
• Experience owning or materially contributing to P&L, revenue, gross margin, ARR/MRR, or other financial performance targets
• Demonstrated success simplifying complex portfolios into clear, differentiated, repeatable offers and sales motions
• Strong knowledge of competitive analysis, market research, pricing strategy, customer discovery, and value proposition development
• Ability to combine strategic thinking with hands-on execution and move comfortably between executive-level planning and detailed offer development
• Intellectual curiosity, creativity, urgency, and a strong bias toward measurable business outcomes

Additional Information

C1 BENEFITS* 401(k) Plan (35% employer match per dollar up to 10% employee contribution)

* Medical Coverage (3 platforms: UnitedHealthcare, Reference Based Pricing includes member advocacy; and Kaiser)

* RX Home Delivery

* HSA with Employer Contribution* In-vitro Fertility (treatment coverage)* Dental* Vision (2 plans: 12-month and 24-month frames allowance)* FSA Plans (Healthcare, Dependent Care and Limited Purpose)* Pre-tax Commuter Plans* Employer-paid Life Insurance* Employer-paid Short + Term Disability* Long Term Disability (2 plans: Employer-paid or optional Self-paid)

* Paid Parental Leave (4 weeks at 100%)* Employee Assistance Plan* Voluntary Life Insurance for team member, spouse and child

* Voluntary Accidental Death for team member and spouse* Legal/ID Theft Plans* TeleHealth * Wellness via Omada Health (healthy living solution)* Travel Assistance* Business Travel Accident Coverage

* Medical for foreign travel coverage

* Employer-paid Pet Telehealth* Accident Insurance* Critical Illness Insurance* Hospital Indemnity Insurance* Volunteer Time Off

* 10 Holidays

* Summer Sizzle

* On Demand Pay (Daily Pay)

Work EnvironmentAbility to handle multiple priorities and demands in a fast-paced environment. This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, and filing cabinets.Physical EnvironmentPhysical demands described here are representative of those that must be met by a team member to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this job.Other Duties/ChangesThis job description is not designed to cover or contain a comprehensive listing of all duties, responsibilities or activities that are required of a team member for this job. Duties, responsibilities and activities may change at any time with or without notice. At any point in time, the essential functions and primary duties associated with this position will be the principal, major or most important duties, responsibilities and activities that the employee is expected to perform as determined and directed by C1.

EEO StatementC1 provides equal employment opportunities (EEO) to all team members and applicants for employment opportunities. All qualified applicants will receive consideration for employment, and all team members will be treated with respect to their employment, without regard to race, color, religion, gender, national origin, age, sexual orientation, gender identity, disability or veteran status. For further details, please view the EEO Policy Statement (EEO Policy Statement) and/or the current version of the workplace poster (https://www.eeoc.gov/sites/default/files/2023-06/22-088_EEOC_KnowYourRights6.12ScreenRdr.pdf; https://www.eeoc.gov/poster)

Pay Range$$170,000 - $200,000Base pay ranges are estimated. Actual base pay will be based on education, experience, location, certifications, skill set, and any other relevant factors. Incentive/variable pay opportunities are in addition to base pay.

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