Senior People Operations Partner

Vidyard is the leading provider of AI-powered video messaging and engagement solutions for modern revenue teams. Trusted by 100,000+ companies, Vidyard helps go-to-market teams connect with buyers more personally and effectively at scale - accelerating deal cycles, increasing close rates, and humanizing digital communication. With AI video tools, real-time analytics, and automated workflows, Vidyard is redefining how companies grow revenue through video.

About The Role

At Vidyard, we believe our people are our greatest strength. We’re looking for a Senior People Operations Partner to report to our Director, People, who is passionate about helping Vidyardians thrive in their work and careers. 

As a Senior People Operations Partner, you’ll be a trusted expert across the employee lifecycle - owning core People Ops programs and continuously improving how we deliver People services at scale. This is a hands-on role for someone who thrives on operational excellence, cares deeply about employee experience, and enjoys making complex processes simple and human.  As part of a company that’s building AI-enabled products, we’re looking for someone who is comfortable using AI tools to enhance their own work and accelerate outcomes. You’ll be part of a culture that values experimentation, continuous learning, and finding smarter ways to solve problems.

This is a remote-first role open to candidates located in Canada.

About the Team

Our People team is small but mighty - made up of a Recruiter, an Employee Experience Director, and a Director of People, reporting to our CPO. We own the full employee lifecycle at Vidyard, from talent acquisition and onboarding through to compensation, HR operations, compliance, and offboarding. We're a hands-on team that moves quickly, wears a lot of hats, and takes pride in building programs and processes that scale with the business. This role sits at the center of that work - keeping our people's operations running smoothly while helping us build the foundation for what's next.

What You’ll Work On

Employee Lifecycle & Experience

• Partner with the business to support employee relations processes and ensure consistent, fair application of policies

• Serve as a key point of contact for employee questions related to policies, programs, and People systems

• Own and continuously improve end-to-end People Operations processes including onboarding, offboarding, job changes, leave management, and employee data management

• Proactively identify gaps or friction points in the employee experience and propose practical solutions

• Ensure all programs and practices align with Canadian/US employment legislation, balancing compliance with a supportive, people-first approach.

People Programs & Operations

• Lead or support the delivery of People programs such as performance cycles, compensation reviews, promotions, and engagement initiatives

• Partner cross-functionally with Payroll, Finance, Legal, and IT to ensure smooth People Operations delivery

• Maintain and evolve People policies and procedures, ensuring they are clear, compliant, and employee-friendly

• Support audits, compliance requirements, and documentation across jurisdictions

AI Fluency & People Systems

• Ability to identify and integrate AI/automation into HR workflows (e.g., onboarding, engagement surveys, analytics, performance reviews) to streamline operations while enhancing employee experience - all while maintaining a human-centric approach 

• Act as a subject-matter expert for HRIS and People tools (e.g., HiBob, CompAnalyst), ensuring data accuracy and system integrity

• Identify opportunities to automate, streamline, and scale People Ops processes

• Prepare reports and insights to support decision-making across the People team and organization

What We’re Looking For

• 5+ years of experience in People Operations, HR Operations, or a similar role

• Experience working with HRIS platforms and People systems

• Experience leading organizational wide initiatives, change management and proactively contributing to strategic direction. 

• Experience driving adoption of new technologies, including AI tools, across teams, helping leaders and employees embrace change with confidence and ethical awareness.

• High attention to detail with the ability to manage multiple priorities in a fast-paced environment

• Familiarity with performance management, compensation cycles, or engagement programs

• Experience supporting a remote-first or distributed workforce

• A calm, empathetic approach to employee support, even in sensitive situations

• A mindset of ownership, curiosity, and continuous improvement

Our Tech Stack

• HiBob

• Klaar

• Kinfolk

• CompAnalyst

• Greenhouse

• Sunlife

• Fellow

Our Commitment to Fair & Transparent Hiring 🤝

We believe the hiring process should be clear, respectful, and equitable for every candidate. 

The salary range for this role is: $105k - $117k - $128k CAD in Canada. The salary range is designed to capture the full journey from developing skills to excelling in the role. Most new hires join close to the midpoint, which aligns with being fully capable in the position.

• Compensation: At Vidyard, we’re committed to fair and transparent pay that reflects both where you are today and where you can grow. Our compensation is guided by market data and structured salary bands that consider skills, experience, performance, and internal equity to ensure fairness and competitiveness across all roles.

• AI in Hiring: AI-enabled tools are used to assist in reviewing applications and documenting evaluations. These tools help us work smarter, but all final hiring decisions are made by people who take the time to consider your unique strengths and experience. This is the same reason why we ask that you refrain from using AI Interview assistants during your interview process.

• Accessibility for All: We’re committed to creating an accessible recruitment process. If you require accommodation at any stage, reach out to our recruitment team at recruitment@vidyard.com.

Will You Thrive at Vidyard?

At Vidyard, success comes from individuals who align with our core values, embrace challenges, and contribute to our high-performing, customer-obsessed culture. You’ll thrive here if you:

• Put Customers First: You’re passionate about solving problems, delivering exceptional value, and ensuring our customers succeed with our products.

• Embrace Innovation: You think creatively, challenge the status quo, and continuously explore new ways to improve and grow—both personally and professionally—including how you leverage AI and emerging technologies in your work.

• Value Collaboration: You work effectively across teams, listen actively, and contribute to a supportive and inclusive environment (see our statement of dedication to DEIB here).

• Act with Urgency: You’re motivated, proactive, and thrive in a fast-paced, dynamic environment where priorities can shift quickly and change is expected.

• Take Ownership: You own your work, take responsibility for outcomes, and are proud of delivering results that drive impact.

• Strive for Excellence: You maintain high standards, are goal-oriented, and continuously push yourself and your teammates to do their best.

• Use AI Thoughtfully: You’re curious and proactive about adopting AI tools to work smarter, increase impact, and scale results—while understanding the importance of human judgment, ethics, and continuous learning.

Why You’ll Love Working at Vidyard

At Vidyard, we’re passionate about creating an environment where you can succeed—both personally and professionally. Here’s what you can look forward to:

• Work-life Integration: At Vidyard, we set the bar high, expecting excellence and dedication from every team member. In return, we empower you to integrate work and life seamlessly. Enjoy remote-first flexibility, unlimited vacation, and the option to work abroad for up to 90 days each year.

• Competitive Benefits: Start day one with comprehensive, flexible benefits tailored to support you (RRSP match and stock options included following completion of your probationary period).

• Wellness & Mental Health: Flexible spending accounts and $1,500 annually for mental health support through Inkblot.

• Parental Leave Top-Up: Support when it matters most, with enhanced parental leave benefits.

• Growth & Development: $1,500 annual allowance, mentorship, and regular review cycles to support your professional development.

• Purpose & Impact: Paid volunteer hours and Employee Resource Groups to champion inclusion and community.

• Your Workspace, Your Choice: Remote-first with the option to collaborate in our office space in Kitchener, Ontario.

Come join a team where your best life meets your best work!