Job Details

We're hiring a Bilingual Nurse Case Manager to join our dynamic team in Canada.

Language Requirements: Fluency in French and English (Essential)

Make a meaningful difference in patient care 

In this role, you will manage case support for assigned physicians, hospitals and clinics within a defined geography. Reporting to the Program Manager, you will help patients access services and drug therapy by coordinating care, reimbursement, clinical monitoring and issue resolution. 

Duties and Responsibilities:

• Provide medical support and education to patients and health care providers on disease, therapy and disease management. 

• Deliver inbound and outbound telephone support, including maintenance and adherence calls. 

• Apply case-management protocols covering clinical monitoring, data collection, patient follow-up, compliance, therapy disruption or discontinuation, and adverse event reporting. 

• Coordinate the activities and documentation needed to obtain prescription drug coverage through private, public and federal funding programs. 

• Work with insurers, physician offices, health care professionals, pharmacies and agencies to identify reimbursement solutions, coordinate drug delivery and resolve issues. 

• Maintain accurate case information, manage databases and complete ongoing audits of files and captured data. 

• Communicate clearly with the manager, team and client regarding patient case management. 

• Attend patient meetings, conferences and specialized therapy training, and build effective relationships with patient associations, advocacy groups and pharmaceutical partners. 

• Collaborate with program colleagues to develop and implement disease-management programs, patient materials, compliance parameters, needs assessments and protocols. 

• Support the training of new Nurse Case Managers through shadowing and call monitoring. 

What you will bring: 

• Fluency in both French and English is mandatory. 
• Bachelor’s degree or Registered Nurse diploma. An advanced degree or specific practice-management experience is preferred. 

• At least five years of nursing experience. 

• Health care and case-management experience in a medical or hospital practice, insurance environment or biopharmaceutical industry. 

• Experience in third-party reimbursement, pharmaceutical sales, managed care, clinical support or a related area is an asset. 

• Ability to understand and communicate medical information clearly and appropriately. 

• Strong patient focus, customer service, telephone etiquette and written and verbal communication skills. 

• Proven ability to work autonomously, prioritize competing deadlines, multitask and perform effectively under pressure. 

• Strong negotiation, interpersonal, leadership, analytical, mathematical, business and financial skills. 

• Excellent attention to detail, organization and problem-solving capability. 

• Proficiency in Microsoft Outlook, Word and Excel, along with strong internet research and general computer skills. 

If you are a bilingual nursing professional who combines clinical expertise with compassion, organization and strong problem-solving skills, we would welcome your application. 

Schedule

Accessibility Policy

Cencora is committed to fair and accessible employment practices. When requested, Cencora will accommodate people with disabilities during the recruitment, assessment and hiring processes and during employment.

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Equal Employment Opportunity

Cencora is committed to providing equal employment opportunity without regard to race, color, religion, sex, sexual orientation, gender identity, genetic information, national origin, age, disability, veteran status or membership in any other class protected by federal, state or local law.

The company’s continued success depends on the full and effective utilization of qualified individuals. Therefore, harassment is prohibited and all matters related to recruiting, training, compensation, benefits, promotions and transfers comply with equal opportunity principles and are non-discriminatory.

Cencora is committed to providing reasonable accommodations to individuals with disabilities during the employment process which are consistent with legal requirements. If you wish to request an accommodation while seeking employment, please call 888.692.2272 or email hrsc@cencora.com. We will make accommodation determinations on a request-by-request basis. Messages and emails regarding anything other than accommodations requests will not be returned