Senior Network Engineer (Palo Alto)

This is a remote position.

• Own the full lifecycle of complex network and firewall incidents, from detection through resolution and post-incident review, ensuring accountability for technical outcomes, stability, and documentation.
  
• Lead investigation and resolution of critical network incidents, driving coordination across internal teams, vendors, and customer stakeholders.
  
• Make technical decisions and take end-to-end ownership of network issues, driving resolution without reliance on further escalation.
  
• Lead technical delivery of network projects, including scoping, estimation, design, and implementation.
  
• Perform root cause analysis and develop long-term remediation strategies to prevent recurrence.
  
• Validate and approve network changes, designs, and remediation strategies.
  
• Configure, maintain, and troubleshoot Palo Alto networking and firewall equipment.
  
• Conduct targeted cleanup and improvements of existing network environments to ensure stability and scalability, minimizing customer downtime.
  
• Collaborate with the security team to ensure proper network hardening is in place and that all risks are properly mitigated or remediated.
  
• Provide technical guidance and mentorship to junior engineers.
  
• Contribute to architecture documentation, diagrams, and operational runbooks.
  
• Maintain awareness of developments within the networking and security technology landscape, recommending new solutions when necessary.
  
• Accurately track time and project activities within the company's time tracking system.
  

Requirements

• 10+ years of experience within an MSP, VAR, ISP, NOC, or enterprise IT environment, with a focus on troubleshooting and maintaining existing network infrastructure.
  
• MUST BE fluent in English.
  
• Advanced, hands-on experience with Palo Alto Networks (PAN-OS, Panorama) — including firewall, endpoint policy design, rule optimization, VPN configuration, and threat prevention.
  
• Strong knowledge of networking protocols and technologies including TCP/IP, OSPF, BGP, EIGRP, IPSec, SNMP, STP, VTP, and VLANs.
  
• Strong knowledge of network infrastructure within virtualized environments using VMware or similar platforms, including virtual networking, VLAN configurations, virtual switches, and network segmentation.
  
• Experience troubleshooting performance and connectivity issues across different OSI layers.
  
• Experience with application-level network troubleshooting, including packet inspection and analysis.
  
• Proven experience optimizing, securing, and consolidating complex legacy network environments to meet current and future business needs.
  
• Excellent interpersonal and communication skills, with a customer-first approach to resolving network issues.