Senior Manager, Revenue Management Workshop Facilitator

JOB SUMMARY

The Revenue Management Workshop Facilitator (Senior Manager) supports the delivery of Revenue Management workshops and provides support during pre‑go‑live validation for the Amadeus Central Reservation System (ACRS). This position emphasizes the facilitation of standardized configuration sessions, assistance to Revenue Managers in system readiness activities, and reinforcement of best practices to ensure properties are fully prepared for successful implementation of Amadeus CRS. Additionally, this role contributes to the global deployment and support of Power of M, collaborating across regions to ensure effective implementation and adoption.

CANDIDATE PROFILE

Education and Experience 
Required
•    4-year degree from an accredited university in Hospitality, Business, or related field.
•    5+ years of relevant professional experience, demonstrating progressive career growth and a pattern of exceptional performance
•    Prior experience supporting training sessions, workshops, or knowledge sharing forums

Preferred 
•    Working knowledge of central reservation systems, revenue management systems, or hotel property operations.
•    Comfort facilitating discussions and presenting to groups in a virtual environment.
•    Exposure to system deployments, upgrades, or property transitions.
•    Previous experience in training delivery, facilitation, or instructional development.
•    Detail oriented with the ability to follow standardized processes and materials.
•    RM Workshop facilitation materials (slide decks, participant guides, activity sheets)
•    Technology proficiency in Amadeus CRS and related reporting tools (MiNT), Product Catalog, Land It task management, and ServiceNow / Power of M

CORE WORK ACTIVITIES

Workshop Facilitation & Training Delivery
•    Co facilitate and, as experience grows, lead remote Revenue Management workshops using standardized facilitation materials and agendas.
•    Deliver hands-on training sessions covering core ACRS concepts, including rate plans, inventory setup, and policy basics.
•    Support interactive exercises, system walk throughs, and knowledge checks to reinforce participant understanding.
•    Adjust delivery approach to meet varying participant needs, with guidance from senior facilitators.

ACRS Setup & Readiness Support
•    Support Revenue Managers during pre-go-live activities, including validation of migrated data and review of system configurations.
•    Assist with identifying configuration gaps and documenting issues for follow-up.
•    Provide guidance on established best practices for rate plan mapping, policy assignment, and inventory categorization.
•    Escalate system or process issues to senior SMEs or deployment leads as appropriate.

Stakeholder Support & Communication
•    Partner with continent senior facilitators, deployment teams, and Revenue Managers to ensure a positive workshop experience.
•    Communicate system concepts clearly and professionally, using approved language and materials.
•    Capture participant questions, feedback, and common challenges to support continuous improvement efforts.
•    Contribute to a supportive and collaborative learning environment.

Materials & Continuous Improvement
•    Leverage existing workshop materials, participant guides, and job aids to ensure consistent delivery.
•    Provide input and suggestions to improve training content, exercises, and documentation.
•    Maintain familiarity with the Revenue Manager Task List and required pre- and post-workshop activities.
•    Stay informed on ACRS updates and evolving Revenue Management practices relevant to training delivery.

MANAGEMENT COMPETENCIES 
Leadership
•    Communication - Conveys information and ideas to others in a convincing and engaging manner through a variety of methods.
•    Leading Through Vision and Values - Keeps the organization's vision and values at the forefront of decision making and action.
•    Managing Change - Initiates and/or manages the change process and energizes it on an ongoing basis, taking steps to remove barriers or accelerate its pace; serves as role model for how to handle change by maintaining composure and performance level under pressure or when experiencing challenges.
•    Problem Solving and Decision Making - Identifies and understands issues, problems, and opportunities; obtains and compares information from different sources to draw conclusions, develops and evaluates alternatives and solutions, solves problems, and chooses a course of action.
•    Professional Demeanor - Exhibits behavioral styles that convey confidence and command respect from others; makes a good first impression and represents the company in alignment with its values. 
•    Strategy Development - Develops business plans by exploring and systematically evaluating opportunities with the greatest potential for producing positive results; ensures successful preparation and execution of business plans through effective planning, organizing, and on-going evaluation processes.

Managing Execution
•    Building a Successful Team - Uses an effective interpersonal style to build a cohesive team; inspires and sustains team cohesion and engagement by focusing the team on its mission and importance to the organization.
•    Strategy Execution – Ensures successful execution across of business plans designed to maximize customer satisfaction, profitability, and market share through effective planning, organizing, and on-going evaluation processes.
•    Driving for Results - Sets high standards of performance for self and/or others; assumes responsibility for work objectives; initiates, focuses, and monitors the efforts of self and/or others toward the accomplishment goals; proactively takes action and goes beyond what is required.

Building Relationships
•    Customer Relationships - Develops and sustains relationships based on an understanding of customer/stakeholder needs and actions consistent with the company’s service standards.
•    Global Mindset - Supports employees and business partners with diverse styles, abilities, motivations, and/or cultural perspectives; utilizes differences to drive innovation, engagement and enhance business results; and ensures employees are given the opportunity to contribute to their full potential.
•    Strategic Partnerships - Develops collaborative relationships with fellow employees and business partners by making them feel valued, appreciated, and included; explores partnership opportunities with other people in and outside the organization; influences and leverages corporate and continental shared services and/or discipline leaders (e.g., HR, Sales & Marketing, Finance, Revenue Management) to achieve objectives; maintains effective external relations with government, business and industry in respective countries; performs effectively as a liaison between locations, disciplines, and corporate to ensure needed resources are received and corporate strategies are understood and executed.

Generating Talent and Organizational Capability 
•    Organizational Capability - Evaluates and adapts the structure of assignments and work processes to best fit the needs and/or support the goals of an organizational unit.
•    Talent Management - Provides guidance and feedback to help individuals develop and strengthen skills and abilities needed to accomplish work objectives.

Learning and Applying Professional Expertise
•    Technical Acumen - Understands and utilizes professional skills and knowledge in a specific functional area to conduct and manage everyday business operations and generate innovative solutions to approach function-specific work challenges.
o    Communications and Media– Communications and Media-Knowledge of media production, communication, and dissemination techniques and methods. This includes alternative ways to inform and entertain via written, oral, and visual media.  
o    Internet/Intranet/Extranet Design– Internet/Intranet/Extranet Design-Knowledge of web and digital fundamentals, including web and digital design principles and approaches, the impact of various technical design choices, and their impact on the user experience.  
•    Basic Competencies - Fundamental competencies required for accomplishing basic work activities. 
o    Basic Computer Skills - Uses basic computer hardware and software (e.g., personal computers, word processing software, Internet browsers, etc.).
o    Mathematical Reasoning - Adds, subtracts, multiplies, or divides quickly, correctly, and in a way that allows one to solve work-related issues.
o    Oral Comprehension - Listens to and understands information and ideas presented through spoken words and sentences.
o    Reading Comprehension - Understands written sentences and paragraphs in work related documents.
o    Writing - Communicates effectively in writing as appropriate for the needs of the audience.

Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.