Senior Manager, Outbound Performance (Remote)

Amex GBT is a place where colleagues find inspiration in travel as a force for good and – through their work – can make an impact on our industry. We’re here to help our colleagues achieve success and offer an inclusive and collaborative culture where your voice is valued.

Our outbound team is growing quickly across North America, EMEA and APAC, and across Mid-Market, Enterprise and GMN. Each region and segment works a little differently, and the tools, data and workflows that support our reps have to keep up. Today, when a rep or leader runs into a problem with a tool, a process or a report, there is no clear person to take it to.

The Manager, Outbound Performance is that person. This role connects our SDRs and leaders with the tools, data and teams that support them. It starts with understanding how reps and leaders actually work: how they make calls, what slows them down, and where time is being lost. It then turns that into clear recommendations and makes sure the right teams tackle them. This person does not need to be the technical expert in every system. They need to know who can fix a problem and make sure it gets fixed.

The role also makes sure the Outbound Strategy and Outbound Development managers and Sales Development leadership have the systems, dashboards and data they need, on a steady schedule, so they can run new campaigns, coach their teams and make decisions with confidence.

What You'll Do

Understanding how the work gets done:

• Spend regular time on rep rides and with leaders, watching how reps make calls and lead their day, and learning how leaders plan to run their teams
• Understand the differences between Mid-Market and Enterprise, and between North America, EMEA and APAC, and what each needs
• Identify blockers and ways to save time, and bring them back to the right owners

Solving problems with tools and workflow:

• Be the first stop for leaders with a tool or workflow problem, for example a rep tracking work in a spreadsheet with many tabs
• Diagnose the problem, recommend a fix, and follow it through until it is resolved
• Work with go-to-market operations on recommendations and priorities
• Call out to the platform owners, such as Salesforce, our sales engagement and dialer tools, and internal centers of perfection, when needed
• Work with current and potential vendors on how we operate and our use cases
• Keep a log of requests and a roadmap, explain trade-offs to the people who ask, and report on progress

Reporting and data for the team:

• Gather reporting needs from the Outbound Strategy and Outbound Development managers and make sure the dashboards, scorecards and reports exist, with consistent definitions and a daily, weekly and monthly schedule
• Make sure the right tracking is in place before a new campaign or trial begins
• Be the point of contact when preparing data and items needed for leadership meetings.

Working across the team:

• Partner closely with the other two growth managers so strategy, tools and training move together
• Share what you learn from the field with leaders in every region and segment

What We're Looking For

• Experience as an SDR, with a deep understanding of daily SDR workflow
• Strong ability to work across functions, with credibility among leaders, operations teams and vendors
• Working knowledge of Salesforce, a sales engagement platform, a conversation intelligence tool and a dialer, and a good sense of what is possible and when to raise
• A record of simplifying processes and removing friction for sales teams
• Comfort with data and dashboards, and a habit of defining metrics clearly
• Strong communication, including the ability to say clearly what can and cannot be done

Location

The US national base salary range for this position is from 

The national range provided includes the base salary that Amex GBT expects to pay for the role.  Actual base salary will be based on factors including the scope and complexity of the role and the successful candidate’s relevant experience, skills, knowledge, and work location.

In addition to base salary, the anticipated range of which is posted above, this role is eligible for a sales incentive plan based on specific sales' roles.

For information about our comprehensive US benefits programs and eligibility, please review our Benefits-at-a-Glance document.

Benefits at a glance

The #TeamGBT Experience

Work and life: Find your happy medium at Amex GBT.

• Flexible benefits are tailored to each country and start the day you do. These include health and welfare insurance plans, retirement programs, parental leave, adoption assistance, and wellbeing resources to support you and your immediate family.

• Travel perks: get a choice of deals each week from major travel providers on everything from flights to hotels to cruises and car rentals.

• Develop the skills you want when the time is right for you, with access to over 20,000 courses on our learning platform, leadership courses, and new job openings available to internal candidates first.

• We strive to champion Inclusion in every aspect of our business at Amex GBT. You can connect with colleagues through our global INclusion Groups, centered around common identities or initiatives, to discuss challenges, obstacles, achievements, and drive company awareness and action.

• And much more!

All applicants will receive equal consideration for employment without regard to age, sex, gender (and characteristics related to sex and gender), pregnancy (and related medical conditions), race, color, citizenship, religion, disability, or any other class or characteristic protected by law.

Click Here for Additional Disclosures in Accordance with the LA County Fair Chance Ordinance.

Furthermore, we are committed to providing reasonable accommodation to qualified individuals with disabilities. Please let your recruiter know if you need an accommodation at any point during the hiring process. For details regarding how we protect your data, please consult the Amex GBT Recruitment Privacy Statement.

What if I don’t meet every requirement? If you’re passionate about our mission and believe you’d be a phenomenal addition to our team, don’t worry about “checking every box;" please apply anyway. You may be exactly the person we’re looking for!