Senior Manager, Operations & Client Analytics

As a leading provider of outcomes-driven care for individuals and communities living with chronic conditions, Somatus is helping patients across the country enjoy More Healthy Days at Home™.

Care at Somatus goes beyond treatment. Through a whole-person approach, we deliver outcomes-driven integrated care and show up #SomatusStrong for our patients and teammates. We partner closely with health plans, health systems, and provider groups to support patients with, or at risk of developing, cardio, kidney, metabolic, or other chronic conditions.

We hire the brightest and boldest — talent driven by purpose and impact. Since our founding in 2016, our growth trajectory isn’t just a milestone — it’s a signal. Our leadership values culture and leads with intention as we remain dedicated to driving clinical excellence.

Does this sound like you? Keep reading.

How We’ll Support You:

We offer 25+ health, growth, and wealth work perks to help teammates be the best version of themselves, including:

• Subsidized personal healthcare coverage: Medical, Dental & Vision, plus Wellness program
• Flexible Paid Time Off (PTO)
• Professional Development, CEU, and Tuition Reimbursement

How You'll Make an Impact:

The Senior Manager, Operations & Client Analytics, is responsible for leading a team of analysts and delivering timely, accurate analytics, reporting, and performance insights that support Somatus’ operational teams, client partnerships, clinical programs, and financial objectives. 

This role serves as a key partner to Operations, Customer Success, Clinical, Finance, Product, Data Engineering, and other stakeholders by translating business needs into well-defined analytic requirements and scalable reporting solutions. The Senior Manager owns a portfolio of recurring reports, dashboards, ad-hoc analyses, enhancements, and internal requests and is accountable for prioritization, delivery timelines, quality, and stakeholder communication. 

This is a hands-on leadership role. The Senior Manager will remain technically engaged by writing, optimizing, and troubleshooting SQL when needed; reviewing analytic logic and code; and helping the team resolve complex data and reporting issues. This individual will also develop analysts, manage team workflow and capacity, establish quality controls, and contribute to analytics function planning and continuous improvement. 

The ideal candidate is a data-driven people leader who combines strong healthcare analytics and technical skills with practical stakeholder management, project delivery, and team-development experience.

• Lead, coach, and develop a team of analysts, establishing clear expectations, providing timely feedback, and supporting individual development and career growth. 
• Own a portfolio of recurring reports, dashboards, ad-hoc analyses, enhancements, and internal requests supporting Operations, Customer Success, Clinical, Finance, and other cross-functional teams. 
• Ensure reporting commitments and internal requests are completed accurately, within agreed timelines, and in accordance with established requirements and quality standards. 
• Manage team workflow, capacity, and backlog using Jira or similar work-management tools, including intake, prioritization, assignment, status tracking, risk management, escalation, and closure. 
• Partner with stakeholders to understand business objectives, lead requirements-gathering sessions, document definitions and acceptance criteria, and translate business questions into appropriate analytic solutions. 
• Establish delivery plans, ownership, milestones, dependencies, and escalation paths; proactively communicate status, changes in scope, timing risks, data limitations, and competing priorities. 
• Remain hands-on as needed by writing, optimizing, and troubleshooting complex SQL queries used for extraction, transformation, validation, investigation, and reporting. 
• Review SQL, Power BI logic, calculations, and analytic methodologies for accuracy, performance, maintainability, and alignment with business requirements. 
• Implement and enforce quality assurance practices, including peer review, code review, testing, reconciliation, documentation, metric validation, and stakeholder sign-off where appropriate. 
• Lead or support analyses involving healthcare claims, care management, operational, utilization, engagement, financial, and client-reporting data. 
• Create and oversee executive, operational, internal, and client-facing reports, dashboards, scorecards, and presentations that clearly communicate findings and recommended actions. 
• Partner with Data Engineering and platform teams to improve data availability, data quality, model design, lineage, scalability, governance, and production-reporting reliability. 
• Serve as an escalation point for complex data issues, ambiguous requirements, production-reporting defects, and high-priority requests. 
• Establish consistent metric definitions, reporting standards, documentation, reusable assets, and governance practices across the team’s workstreams. 
• Develop and monitor delivery, quality, throughput, capacity, and backlog metrics and use results to improve team performance and stakeholder service. 
• Contribute to analytics function planning, roadmap development, resource forecasting, process improvement, and the balance of reactive requests with proactive analytics. 
• Promote data fluency by educating stakeholders on metric definitions, report interpretation, appropriate data use, and available self-service capabilities. 
• Build a collaborative and accountable team culture grounded in data integrity, customer focus, continuous learning, and high-quality execution.

How You'll Strengthen Our Team:

Qualifications: 

• Bachelor’s degree in Data Analytics, Statistics, Computer Science, Engineering, Mathematics, Economics, Finance, Public Health, Health Informatics, Healthcare Administration, or a related quantitative field. 
• 7+ years of progressive experience in analytics, business intelligence, reporting, data analysis, or a related field. 
• 3+ years of experience leading analysts, project teams, or a portfolio of analytics work, with demonstrated responsibility for coaching, workload management, performance feedback, and delivery accountability. 
• Experience working with healthcare claims, care management, clinical, operational, utilization, financial, or client-reporting data. 
• Demonstrated experience gathering requirements and translating business needs into well-defined reports, dashboards, analyses, or data products. 
• Experience managing multiple concurrent initiatives, recurring deliverables, internal requests, cross-functional dependencies, and competing priorities. 
• Experience developing executive-level, operational, internal, or client-facing reporting and communicating findings to technical and non-technical audiences. 
• Demonstrated success leading cross-functional projects and influencing stakeholders across multiple business areas. 

Preferred Qualifications:

• Master’s degree in Analytics, Statistics, Mathematics, Economics, Public Health, Health Administration, Business Administration, Data Science, or a related field. 
• Experience in kidney care, chronic disease management, population health, care management, payer analytics, provider analytics, or value-based care. 
• Experience supporting Medicare Advantage, Medicare, Medicaid, Commercial, or other healthcare programs and client arrangements. 
• Experience with Azure, Snowflake, Databricks, Microsoft Fabric, or other cloud-based analytics and data platforms. 
• Experience using Agile delivery methods and tools such as Jira and GitHub. 
• Experience supporting reporting subject to service-level commitments, audit requirements, formal quality controls, or external-client delivery standards. 

Knowledge, Skills, and Abilities:

Technical Skills

• Advanced SQL development and data-analysis skills, including CTEs, multi-level joins, temporary tables, aggregations, window functions, query optimization, and validation techniques. 
• Advanced proficiency in Power BI, Tableau, or similar business intelligence platforms, including report design, semantic models, calculations, testing, and production support. 
• Advanced Microsoft Excel skills, including data analysis, modeling, reconciliation, and reporting. 
• Working knowledge of Python, R, or other analytical programming languages preferred. 
• Understanding of data warehousing, data modeling, lineage, governance, and healthcare-reporting architectures. 
• Experience overseeing code review, data validation, quality assurance, documentation, and release controls. 
• Ability to remain technically hands-on and directly write or troubleshoot SQL when business or team needs require it

Healthcare & Business Knowledge

• Strong understanding of how operational analytics and reports are used by business teams, leaders, and clients to make decisions and manage performance. 
• Knowledge of healthcare claims, medical coding, eligibility, care management, utilization, engagement, cost-of-care, and operational performance measurement. 
• Ability to connect analytic findings to business objectives, operational workflows, customer requirements, and measurable outcomes. 
• Ability to identify data limitations, explain tradeoffs, and recommend practical solutions that meet immediate needs while supporting long-term scalability

Leadership & Strategic Skills

• Proven ability to lead, mentor, and develop analytical teams and create a culture of accountability, collaboration, quality, and continuous improvement. 
• Strong portfolio, project, workflow, capacity, and priority-management skills. 
• Ability to delegate effectively, remove barriers, manage performance, and balance delivery needs with employee development. 
• Ability to independently define and deliver work of diverse scope and drive multi-person, cross-functional projects to completion. 
• Ability to contribute to function-level planning, resource forecasting, operating-model improvements, governance, and roadmap development. 
• Strategic mindset with strong business acumen, judgment, and structured problem-solving capabilities.

Communication & Collaboration

• Exceptional verbal, written, facilitation, and presentation skills. 
• Ability to lead requirements-gathering discussions and communicate complex analytical concepts to technical and non-technical audiences. 
• Strong stakeholder-management skills with experience establishing delivery expectations, communicating risks, and managing escalations. 
• Ability to build collaborative relationships across Operations, Customer Success, Clinical, Finance, Product, Data Engineering, Technology, and Executive Leadership. 
• Ability to present findings, implications, recommendations, and solution tradeoffs clearly and credibly to internal and, as appropriate, external audiences.

Compensation

$135,000

We offer competitive compensation that reflects market conditions and recognizes the skills, experience, and contributions of our team members. Compensation for the role will depend on a number of factors, including a candidate’s qualifications, skills, competencies, experience, and geographic location and may fall outside of the range shown above. In addition, this position may be eligible for a discretionary performance-based bonus in accordance with the Company's applicable incentive compensation plans.

This job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities required of the employee. Duties, responsibilities, and activities may change at any time with or without notice. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

At Somatus, we celebrate what makes us unique — our people. We believe that a culture intentionally built to foster and support our unique passions, experiences, and perspectives helps fuel us in the pursuit of our mission.

Somatus, Inc. provides equal employment opportunity to all individuals regardless of race, color, creed, religion, gender, age, sexual orientation, national origin, disability, veteran status, or any other characteristic protected by law. Discrimination of any type will not be tolerated.