Senior Manager, Clinical Product Strategy & Operations

Key Responsibilities:

• Establishes procedures for the development of the overall product strategy, including market analysis, customer research, and competitive intelligence.

• Prioritizes initiatives, defines product features, and establishes a roadmap that aligns with market demands and business objectives.

• Assesses customer needs, preferences, and pain points to guide product decision-making and ensure customer-centric product development.

• Collaborates with cross-functional teams to define product vision, identify target markets, and set strategic goals for the product portfolio.

• Establishes product requirements as well as feature prioritization, working closely with engineering and design teams to deliver high-quality products that meet customer needs and market demands.

• Guides product performance, monitors market trends, and makes data-driven decisions regarding product enhancements, updates, or retirement to optimize the product portfolio.

• Promotes cross-functional communication and coordination, ensuring effective collaboration to achieve product goals.

• Identifies unique value propositions, defines product positioning, and ensures effective communication of product features and benefits to customers and the market.

• Provides leadership, guidance, and mentorship to product managers and other team members by building and developing high-performing product teams, promoting a culture of innovation and collaboration, and providing coaching and career development opportunities.

• Design, enhance, and manage patient and clinician experiences, processes, protocols, assessments, and workflows

• Develop and maintain strong, strategic relationships with key suppliers and matrix partners to drive partnership and performance

• Evaluate KPI and SLA performance, measuring program efficacy to formulate and subsequently deliver upon quality improvement plans  

• Leverage data-driven insights and a deep understanding of patient and client needs and market dynamics to identify and prioritize items enhancement

• Conducting deep dive quantitative and qualitative analyses to identify opportunities for innovation and process improvement

• Own the end-to-end product Benefit Integration component, ensuring systems are scalable, secure, and aligned with long‑term business goals.

This job might be for you if:

• You are passionate about working on products that have a meaningful impact to our clients and patients, truly helping people on their path to better health

• You are highly agile in adapting to new industry dynamics and business needs

• You are energized by being part of a large cross functional team working in a hands-on, fast paced, and dynamic environment

• You enjoy quantifying and solving complex business problems and are able to take ideas and communicate them effectively to leadership and diverse stakeholder groups

• You are able to understand complex systems, processes, and problems and are able to distill topics and information to create manageable direction for yourself and your team

Required Qualifications:

• 7+ years of experience in product management/development, product operations & strategy, or program management within the healthcare space preferably at a health tech, tech-enabled provider, or Payor/PBM organization

• 7+ years of experience managing multiple projects and prioritizing work based on impact and team priorities

• 5+ years of experience developing analyses, presentations, and support materials to successfully drive product strategy decisions and deliver operational process change

• 5+ years of experience in strategic thinking including quantitative, analytical, and problem-solving skills

• 5+ years of making informed, data-driven decisions, with a strong emphasis on translating data insights into actionable strategies.

• 4+ years of experience managing relationships at a senior level; capacity to quickly build and maintain credible relationships at varying levels both within CVS Health and outside of the organization

• 2+ years managing one or more employees  

Preferred Qualifications:

• Experience within the care delivery and management industry

• Experience in management consulting

• Expertise in vendor contracting and relationship management

• Master’s or other advanced degree is preferred

Education

• Bachelor's Degree required; may consider comparable work experience

Location

This position can work remotely from home or office from one of the CVS Health corporate locations. Occasional travel is required (10-20%)