Senior Infrastructure Engineer | Permanent WFH | Day Shift & Night Shift

Location: Remote – Philippines

Work Schedule:

We’re currently hiring for two available shifts:

Dayshift: Monday to Friday, 9 AM to 6 PM PH time

Nightshift: Monday to Friday, 11 PM to 8 AM PH time

About Us
Safari Micro is a well-established U.S.-based MSP and value-added reseller supporting businesses, schools, and government agencies across the U.S. Founded in 1997 and headquartered in Chandler, Arizona, we’re expanding our Philippines-based IT Support Team.

Position Summary

We are seeking a highly skilled and versatile Senior Infrastructure Engineer to support, maintain, and enhance technology infrastructures. This role is responsible for managing and supporting on-premises and hybrid environments, including servers, virtualization platforms, data center infrastructure, Active Directory, Microsoft 365, networking, storage, backup solutions, and end-user technical support.

The ideal candidate is a hands-on infrastructure generalist with strong troubleshooting abilities and broad experience across enterprise technologies. This individual will serve as a key technical resource, ensuring the reliability, performance, security, and scalability of our organization's and/or our client’s infrastructure while delivering exceptional support to users.

Essential Responsibilities

• Administer and support Windows Server environments and core infrastructure services.

• Manage Active Directory, Group Policy, DNS, DHCP, user accounts, permissions, and identity management.

• Administer Microsoft 365, including Exchange Online, Teams, SharePoint, OneDrive, licensing, and user support.

• Maintain VMware and Hyper-V virtualization environments, including provisioning, monitoring, and troubleshooting virtual machines.

• Support physical servers, storage systems, and data center operations.

• Manage backup and disaster recovery solutions to ensure business continuity.

• Assist with network infrastructure, including switches, firewalls, VPN connectivity, and wireless environments.

• Provide Tier II/III technical support and serve as an escalation point for complex technical issues.

• Troubleshoot infrastructure, application, hardware, and end-user technology problems.

• Implement security best practices, system patching, and vulnerability remediation.

• Maintain technical documentation and participate in infrastructure projects and upgrades.

• Collaborate with internal teams, vendors, and business stakeholders to support organizational technology needs.

Qualifications

• Bachelor's degree in Information Technology, Computer Science, or equivalent work experience.

• 5+ years of experience supporting enterprise infrastructure environments.

• Experience providing advanced technical support and troubleshooting.

• Strong communication, customer service, and problem-solving skills.

• Strong experience with:

• Windows Server Administration

• Active Directory

• Microsoft 365 Administration

• VMware vSphere and/or Microsoft Hyper-V

• DNS, DHCP, and Group Policy

• Backup and recovery solutions

• Storage technologies and data center operations

Preferred Qualifications

• Experience with Microsoft Azure or other cloud platforms.

• Knowledge of networking technologies, including firewalls, VPNs, and switching.

• Experience with PowerShell or automation tools.

• Relevant certifications such as VMware VCP, Microsoft, CompTIA Server+, Network+, or CCNA.

Key Competencies

• Broad infrastructure knowledge

• Strong troubleshooting and analytical skills

• Customer-focused approach

• Ability to prioritize and manage multiple responsibilities

• Excellent communication and teamwork skills

• Commitment to continuous learning

Compensation & Benefits

💵 Competitive pay, based on your experience and technical depth

🖥️ Brand new WFH gear: Laptop, monitor, headset

🏛️ Mandatory government benefits + 13th month pay

🏥HMO (w/1 dependent)

🏖️ 15 days of PTO/year + Birthday Leave

🎓 Paid certifications + training aligned to your career goals

🎁Year-end performance bonus

To stay updated on our latest technology, follow Safari Micro, Inc and our Azure architect Jeremy Wallace on LinkedIn.