Senior Field Service Engineer

Position Title: Senior Field Service Representative (FSR)
Requisition ID: 1889
Position Location: Remote
Position Reports To: Program Manager
Supervises Others: No

Trident has built a reputation as a trusted provider of aerospace and defense electronics & processing systems including digital RF & Optical command and control solutions and atmospheric and airborne sensors. Our three operating units: Space Electronic Systems (SES), Integrated C4ISR Systems (ICS) and Optical Precision Systems (OPS), develop within the agile development framework which enables us to produce proven, purpose-built systems that solve our customers’ mission critical challenges across space, air, land, and sea.

Trident’s Integrated C4ISR Systems (ICS) specializes in products and services which improve the safety and survivability of our armed forces.  We develop solutions for a wide range of demanding missions and environments, including tactical communications systems for multi-national interoperability, autonomous predictive maintenance and logistics solutions, and scalable, responsive, all-domain surveillance systems.  Trident's integrated systems support the protection of the National Capital Region and various military installations both domestic and abroad. We can deliver innovative, high-performance solutions that meet our customers' evolving requirements by integrating our specialized knowledge in electronic systems with appropriately scaled development methodologies.

Position Summary

The Senior Field Service Engineer supports Trident in two primary methods: 1) by being a Subject Matter Expert (SME) on vehicle time series data for Tactical Wheeled Vehicles and 2) by leading hands-on motor pool operations when a designated lead is not present. As a data SME, the position works closely with data science and visualization teams to provide subject matter input on what the data indicates for the vehicles and how that data would be used by the motor pool leadership. As a hands-on motor pool operations lead, the position plans and leads deployments that may include cross-functional teams of installation personnel. The Senior Field Service Engineer translates program and customer priorities into safe, executable field plans; ensures personnel, site, equipment, and documentation readiness; provides technical leadership onsite; and closes each activity with complete records, issue tracking, and lessons learned. This position requires regular participation in data science, visualization, on-site installation, integration, troubleshooting, maintenance, training, and customer support activities.

Duties and Responsibilities

• Interpret Vehicle Data - Serve as the vehicle maintenance subject matter expert for time series data from Tactical Wheeled Vehicles. Interpret operating conditions, system behavior, fault information, and trends in the context of vehicle configuration, maintenance history, and motor pool practice.
• Translate Data into Maintenance Action - Work with data science and visualization teams to define useful health indicators, alerts, and displays. Explain what motor pool leaders and maintainers need to prioritize inspections, diagnose issues, plan repairs, and assess vehicle readiness.
• Validate Analyses and Visualizations - Review findings against vehicle behavior, maintenance records, and field observations. Identify questionable signal interpretations, data quality problems, false alarms, and conclusions that do not fit the vehicle’s operating context; document findings and recommend corrections.
• Connect Field Feedback to Product Development - Gather input from maintainers, operators, and motor pool leadership. Help investigate discrepancies between reported vehicle conditions and recorded data, and recommend improvements to data collection, analysis, displays, and support procedures.
• Lead Assigned Motor Pool Activities - When this responsibility is assigned, plan and lead hands-on installations, upgrades, integration, troubleshooting, maintenance, demonstrations, training, and support activities through closeout.
• Plan Multi-Person Deployments - Develop staffing plans, schedules, task assignments, site-readiness checklists, communications plans, and contingencies for field teams that may include up to six personnel.
• Confirm Site and Logistics Readiness - Verify access, badging, security requirements, work areas, power/network availability, tools, test equipment, installation kits, spares, shipping status, technical data, safety needs, and customer prerequisites before travel.
• Perform On-Site Installation and Integration - Work alongside the team to install, configure, integrate, test, and verify Trident products and supporting infrastructure, including end-to-end connectivity and applicable security requirements.
• Maintain Quality, Safety, and Configuration Control - Ensure work follows approved installation guides, procedures, maintenance bulletins, safety practices, quality requirements, and configuration baselines.
• Close Out Field Activities - Ensure site support logs, asset records, installation and test results, discrepancy reports, daily status updates, trip reports, lessons learned, photographs, and follow-up actions are complete, accurate, and submitted on time.
• Provide Training - Deliver classroom and hands-on instruction to end users and support personnel, validate understanding, and identify updates needed to training materials.

Required Qualifications

• Bachelor’s degree and at least 6 years of relevant experience (or 10 total years in lieu of a degree) in Tactical Wheeled Vehicle maintenance, diagnostics, motor pool operations, or comparable heavy vehicle systems. Experience interpreting vehicle data and maintenance records and leading hands-on technical activities is required.
• Strong practical understanding of vehicle systems, maintenance procedures, failure modes, and the decisions made by motor pool leaders and maintainers.
• Ability to interpret vehicle time series data, trends, fault information, and maintenance records together, including recognition of missing, misleading, or incorrectly mapped data.
• Working knowledge of vehicle sensors, diagnostic tools, and vehicle networks, including CAN/J1939 where applicable.
• Ability to explain vehicle behavior and maintenance implications to data science and visualization teams, and to explain analytic findings clearly to field personnel and customers.
• Ability to evaluate whether an alert or analysis is technically plausible and useful for inspection, troubleshooting, repair, or readiness decisions.
• Ability to read, execute, and edit technical drawings, installation documents, test procedures, maintenance bulletins, and site-support records.
• Strong judgment, organization, and communication skills, including concise status reporting, documentation of work performed, and timely escalation of risks and decisions.
• Ability to work independently, balance data-focused and field responsibilities, and operate professionally at customer sites.
• Valid driver's license and ability to travel/TDY to CONUS and OCONUS military installations for approximately 25% to 50% of working time.

Working Conditions 

Customer field locations both indoor and outdoor environment (year-round) to include US military installations. Job duties are expected to be up to 75% onsite at US Military installations with travel up to 50% of the time, depending upon where the individual is based. 

Pay Information

Full-Time Salary Range: $61,000 - $101,000

Please Note: Actual compensation offered will be determined based on several factors including, but not limited to, relevant experience, skills, education, certifications, internal equity, business considerations, and geographic location where applicable.

Benefits 

Hired applicants may be eligible for benefits including but not limited to:

• Health benefits
  • Medical 
  • Dental 
  • Vision
  • Basic life with AD&D
  • Short term disability
  • Long term disability
  • Ancillary insurances (Voluntary life with AD&D, accident, critical illness, hospital, and pet)
  • Spending accounts (HSA, FSA, and DCFSA)
• Paid time off
• Holidays
• 401(k) (including automatic company contribution)
• Tuition reimbursement
• Leaves (Parental, pregnancy, and military)
• Potential annual bonus

Trident Systems reserves the right to change or assign other duties to this position. 

Trident Systems is an affirmative action and equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. To request reasonable accommodation to participate in the job application or interview process, please contact recruiting@tridsys.com.

Pay Transparency: The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)