The Senior Field Service Engineer will travel to customer sites to perform complex installations, diagnostics, and repairs on medical imaging systems. They will also serve as a technical advisor to clients and collaborate with internal teams to drive product improvements and service excellence.
Senior Field Service Engineer Omega Medical Imaging | Headquartered in Sanford, FL Position Location: Remote - Atlanta, GA
About Omega Medical Imaging At Omega Medical Imaging, we are innovators in the field of interventional imaging. As the only company in the world specializing in AI-driven fluoroscopy systems for Electrophysiology (EP) and Gastrointestinal (GI) cases, we’re transforming how clinicians perform life-saving procedures. Our patented FluoroShield™ technology reduces radiation exposure by up to 84%, enhancing patient safety and improving clinical outcomes.
Joining Omega Medical Imaging means being part of a mission-driven team where your work has a measurable impact on healthcare delivery—and where your technical expertise directly supports our commitment to excellence, innovation, and service.
Position Overview We are seeking a highly skilled and experienced Senior Field Service Engineer to travel and lead complex installations, perform expert-level diagnostics and repairs, and serve as a trusted technical advisor to our healthcare partners.
This position is based in Atlanta, GA and requires significant time in the field supporting customer sites, with travel expectations subject to business needs. Initial training is expected to take place at Omega Medical Imaging headquarters in Sanford, FL. There will also be anticipated quarterly travel to headquarters for training on legacy and future products and participation in process improvement initiatives.
Key Responsibilities
Customer Support & Technical Service
Travel consistently to customer sites to install, maintain, and repair Omega systems, including electronic, mechanical, and software components
Troubleshoot complex service issues while mitigating unnecessary return visits
Ensure timely return of critical equipment for processing
Technical Expertise & Product Mastery
Master the fundamentals of X-ray technology and associated imaging equipment
Stay current on enhancements, legacy products, and future product developments through continuous learning and training
Read, interpret, and translate a wide variety of schematics with precision
Process Improvement and Knowledge Sharing
Partner with Sales, Engineering, and Technical Support teams to drive product improvements and identify new opportunities
Provide immediate feedback on customer quality issues to improve service and product reliability
Assist in the development and refinement of service procedures and best practices
Customer Relationships and Communication
Build and maintain strong relationships with clients by resolving technical issues and training them on system operations
Serve as a trusted advisor to customers, ensuring service excellence and reliability in high-pressure environments
Provide consistent communication with the Director of Field Service and service team members
Operational and Administrative Duties
Complete field service and expense reports in a timely and accurate manner
Maintain the calibration and organization of service tools
Support departmental financial goals by maximizing scheduling efficiency and minimizing unnecessary costs
Respond to after-hours customer requests in emergency situations as needed
Qualifications
3–5 years of field service experience required, particularly with X-ray or high-level electromechanical systems
Direct experience with imaging systems and installations
Associate degree, military technical training, or equivalent relevant experience in electronics, medical devices, mechanical systems, or a related discipline
Expertise in wire crimping, soldering, voltage measurement, and troubleshooting fuses, relays, and pots
Strong ability to read and translate complex schematics
Proficiency in digital electronic circuitry, electromechanical devices, and test equipment
Strong communication skills and professional demeanor
Ability to resolve technical problems effectively in high-pressure situations
Strong attention to detail and commitment to customer satisfaction
Valid driver’s license, reliable transportation, and a passport (or willingness to obtain)
Flexibility to work days, nights, weekends, holidays, or on short notice to meet customer needs
Ability to lift at least 50 lbs. and work in both temperature-controlled environments and construction areas
Why Join Omega Medical Imaging?
You won’t be just another engineer; you’ll be a key player in a groundbreaking mission to make interventional imaging safer and smarter.
Supportive, entrepreneurial work culture
Exclusive, patented technology
Opportunities for technical growth and increased responsibility
What We Offer
Competitive compensation (based on experience)
PTO package and paid holidays
401(k) with Safe Harbor company match
Tuition reimbursement
Medical, dental, vision, disability, & life insurance
HSA with employer match contribution
Ready to Make a Difference? Apply today and help us transform the future of medical imaging.
Omega Medical Imaging, LLC is an Equal Opportunity Employer (EOE) and Drug-Free Workplace (DFW). Must be legally authorized to work in the United States; sponsorship is not available. Relocation assistance will not be provided for this position. Employment is at-will, and job responsibilities, travel requirements, and benefits may be modified at any time based on business needs and applicable law.
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