Senior Enterprise Account Manager

About the Role

We are looking for a Senior Enterprise Account Manager to take ownership of hotel supply performance at scale for a fast-growing online travel platform. This is a blended technical and commercial role. You will be the central point of contact for the third-party connectivity partners and aggregators who supply the majority of our hotel inventory, acting as the orchestra leader of supply across the business. Rather than managing one-to-one hotel relationships, you will manage a small set of high-value partner connections that together power the bulk of what travelers see and book. It is an entrepreneurial seat with broad guardrails, ideal for someone who can keep complex integrations healthy while continuously finding ways to grow the business through them.

What You'll Do

• Own the health and performance of API connections with key hotel supply and connectivity partners, ensuring high uptime, low error rates, and reliable inventory flow.
• Monitor diagnostics such as active and inactive hotel counts, error rates, and booking conversion issues, and lead the investigation when something looks off.
• Perform advanced, second-level troubleshooting to identify root causes, then facilitate solutions between partners and internal engineering teams. You will not be writing the fixes yourself, but you will diagnose, articulate the technical concepts clearly, and drive the right teams toward resolution.
• Build and execute commercial account plans that grow the business through each partner, optimizing hotel selection, rates, and content quality.
• Develop technical roadmaps for connectivity enhancements and keep stakeholders aligned across both organizations through long, multi-party projects.
• Think entrepreneurially about the next leg of growth at scale, and deliver measurable commercial outcomes rather than just operational activity.

Qualifications

• Hands-on hotel connectivity experience, gained at an OTA, a channel manager or connectivity provider, or a hotel chain with a connectivity background.

• Deep, practical API experience with hotel or travel industry specifications, sufficient to carry a substantive technical conversation and perform second-level troubleshooting.

• A genuine blend of technical fluency and commercial acumen, comfortable speaking to partners about both the integration and the business opportunity.

• Strong project management skills, with a track record of aligning many stakeholders across large, year-long initiatives.

• Roadmap thinking with a clear focus on measurable impact.

• An entrepreneurial mindset suited to working within broad guardrails at a dynamic, fast-moving company.

Preferred Qualifications

• Background at another OTA, channel manager, or partner-heavy travel and hospitality connectivity business.
• Experience in adjacent marketplace or platform environments that rely on partner APIs, where strong foundational connectivity and commercial skills transfer well.
• A product management background paired with commercial orientation and API familiarity, especially someone who has driven product adoption and impact rather than process alone.
• Experience gained in entrepreneurial, fast-growing, or innovation-minded company cultures.

Key Details

• Start Date: June, 2026

• Contract Duration: 6 months, with strong possibility of extension

• Schedule: Full-time, 40 hours per week

• Location: Remote (US based)

• Compensation: $65-$75/hr