Senior Director of Strategy & Operations

About Our Client

Walker Bowen Talent Partners is excited to partner with a rapidly growing healthcare technology company that is transforming access to non-emergency medical transportation (NEMT) across the United States. Through innovative technology and a nationwide transportation network, our client helps health plans, providers, and government programs improve access to care while delivering a better patient experience.

As the organization continues to scale, our client is seeking a Senior Director of Strategy & Operations to play a critical leadership role in driving operational excellence, strategic initiatives, and cross-functional execution.

The Opportunity

Reporting directly to the Chief Operating Officer, the Senior Director of Strategy & Operations will serve as a trusted business partner, helping solve the organization's highest-priority operational and strategic challenges.

This is a highly visible leadership role for someone who enjoys combining strategic thinking with hands-on execution. You'll lead an established Strategy & Operations team while partnering with leaders across Operations, Product, Engineering, Finance, Client Success, Legal, and People to improve performance, optimize processes, and build a scalable, enterprise-ready organization.

If you're energized by solving complex business problems, leveraging data to influence decisions, and leading high-impact initiatives, we'd love to speak with you.

Key Responsibilities

• Lead, mentor, and develop a high-performing Strategy & Operations team of approximately 10 professionals.
  
• Partner directly with executive leadership to solve complex operational and strategic challenges.
  
• Build business cases, financial models, and data-driven recommendations that support key business decisions.
  
• Drive initiatives that improve operational efficiency, scalability, and profitability across the organization.
  
• Partner with Operations to streamline workflows, improve processes, and enhance performance.
  
• Collaborate with Product and Engineering teams to translate operational needs into scalable technology solutions.
  
• Identify opportunities to improve client economics, resource utilization, and overall business performance.
  
• Establish scalable operating processes, performance metrics, and accountability across multiple business functions.
  
• Influence senior leaders and cross-functional stakeholders to drive alignment and execution.
  

Requirements

Required

• 8-10+ years of experience in strategy, operations, management consulting, or a related field.
  
• Strong consulting background with experience at a top-tier consulting firm (McKinsey, Bain, or BCG strongly preferred).
  
• Experience leading Strategy & Operations, Business Operations, or Strategic Operations within a high-growth, venture-backed organization.
  
• Proven success leading, developing, and coaching high-performing teams.
  
• Exceptional analytical and problem-solving abilities with advanced Excel proficiency.
  
• Strong executive presence with the ability to communicate effectively across all levels of an organization.
  
• Demonstrated success managing complex, cross-functional initiatives in fast-paced, evolving environments.
  
• A hands-on leadership style with the willingness to dive into the details when needed.
  

Preferred

• MBA or equivalent advanced business experience.
  
• Experience scaling teams, operations, or organizations during periods of rapid growth.
  
• Experience working directly with C-suite executives.
  
• Background in healthcare, logistics, transportation, marketplace businesses, or other operationally complex industries.
  
• Experience with SQL, Python, R, or other analytical tools.
  

Benefits

Our client offers a remote-first work environment, competitive compensation, and comprehensive benefits including:

• Career growth and development opportunities in a mission-driven organization
  
• Competitive salary, annual bonus opportunities, and equity options
  
• Remote with flexible hours
  
• Comprehensive medical, dental, and vision insurance
  
• 401(k) with company match
  
• ​Generous PTO, paid company holidays, and paid parental leave