(Senior) Customer Success Manager (all genders)
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AI Summary
Manage the end-to-end customer journey from initial inquiry and deal closing to onboarding and ongoing support. Build and optimize scalable operational processes to improve the customer experience as the company grows.
(Senior) Customer Success Manager (all genders)
Department: B2B Health Sales
Employment Type: Full Time
Location: Remote - Germany
Reporting To: Melanie Vester
Description
About Lingoda
Founded 12 years ago, Lingoda addresses a pressing global challenge: meeting the demands of growing economies and aging populations through the mobility of global talent. Driven by its mission "to empower global talent with the language, cultural, and technical skills for integration and success", Lingoda has established itself as a leader in education.
What We Do
Lingoda’s highly effective Small Group Learning Model is delivered via over 800,000 classes a year, powered by 2,400 qualified teachers and a unique proprietary curriculum designed to help learners achieve their goals, whether that be career progression or integration into a new country.
Who We Serve
A rapidly growing and ambitious company, Lingoda operates in both B2B and B2C: while the B2B business has a strong focus on the healthcare sector in Germany and a credible ambition to expand into other professions and geographies, Lingoda’s B2C business has a global presence, teaching German, English, Spanish, French, and Italian to students worldwide.
Learning a language with Lingoda is a rewarding experience, made possible by us Lingodies who support our students every step of the way. We’re committed to living the learning journey alongside them to create a world of connection and opportunity.
Why Join Us?
Joining Lingoda means becoming part of a team that's committed to getting better, together. We foster and inclusive culture of bravery, curiosity and growth, where insight turns into actions, and every team member contributes to igniting positive change
Why Join Us?
Joining Lingoda means becoming part of a team that's committed to getting better, together. We foster and inclusive culture of bravery, curiosity and growth, where insight turns into actions, and every team member contributes to igniting positive change
Be part of our journey to transform lives through Education!
We are seeking an (Senior) Customer Success Manager (all genders) based in Berlin, Germany.
Your mission with us:
We are looking for a hands-on Customer Success Manager who takes ownership of inbound customer requests and ensures a smooth end-to-end customer experience — from first inquiry to deal closing, onboarding, and ongoing support.
This role combines operational execution with process thinking: you will manage incoming requests, close smaller deals independently, and play a key role in supporting Key Account Managers on larger deals and implementations.
A big part of your role will be to build and improve processes as we scale — especially in situations where no clear structure exists yet. You should feel comfortable creating clarity, thinking from a customer perspective, and taking full ownership.
Your tasks:
Sales & Account Support
- Independently close smaller deals and manage them in Hubspot
- Support Key Account Managers on larger deals and enterprise customers
- Assist in structuring deals and ensuring smooth internal coordination
- Act as an operational backbone during complex sales processes
Customer Experience & Delivery
- Manage and respond to inbound customer requests via email (ticket-like workflow)
- Ensure a seamless onboarding experience for new customers
- Own the end-to-end customer journey from contract closing to successful course start
Process Building & Optimization
- Build and improve processes where none exist yet
- Identify gaps, inefficiencies, and friction points in the customer journey
- Develop scalable solutions to support future growth
You bring to Lingoda
- Several years of experience in Customer Success, Sales Operations, or a similar role
- Fluent in German and English
- Strong sense of ownership and ability to work independently in ambiguous environments
- Hands-on mentality with a willingness to dive into operational work
- Strong experience with HubSpot
- Structured thinking combined with a strong customer focus and communication skills
What you can expect from Lingoda:
- Approachable leaders and transparent communication - every voice counts at Lingoda!
- Company events and colleagues who are always happy to socialise + budgets towards team building events!
- An inclusive environment with great team spirit and passion for languages
- A well-structured and exciting onboarding process to set you up for success!
- The possibility to work remotely from your home or in the office located in the heart of Berlin
- Learning & development opportunities
- Free access to our language classes
- Mental Health programs
- Corporate benefits & pension funds
- 30 vacation days per year
- Free snacks & drinks at the office
- The modern hardware necessary for your work (n/a for freelancers)
- Flexible working hours
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