Senior Content Specialist
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AI Summary
Our mission at Oura is to empower every person to own their inner potential. Our award-winning products help our global community gain a deeper knowledge of their readiness, activity, and sleep quality by using their Oura Ring and its connected app. We've helped millions of people understand and improve their health by providing daily insights and practical steps to inspire healthy lifestyles.
Empowering the world starts with living our values and empowering our team. As a quickly growing company focused on helping people live healthier and happier lives, we ensure that our team members have what they need to do their best work — both in and out of the office.
We are looking for a Senior Content Specialist for the Member Experience (MX) team. In this senior individual contributor role, you'll bring deep expertise to shape content structure and knowledge management frameworks that elevate both the member and internal team experience. Working cross-functionally, you'll optimize structured content, scale internal knowledge initiatives, and drive strategic improvements across our ecosystem.
Key Responsibilities
Content Structure & Strategy Contribution
- Strategy Contribution: Actively contribute broad and deep expertise to help shape content strategies that align with the member journey, support operations, and broader MX team goals.
- Structured Content Design: Develop and maintain a robust content structure for internal and external knowledge bases, including clear taxonomies, metadata schemas, naming conventions, and scalable organizational layouts.
- Governance & Scalability: Establish and enforce content governance standards, including templates, style guides, and lifecycle workflows, to ensure consistency, speed, and long-term scalability.
- Content Systems & AI Integration: Drive initiatives to enhance workflows by leveraging innovative tools, including the thoughtful implementation and integration of Generative AI tools to scale content production and searchability.
Knowledge Management & Internal Enablement
- Scalable Knowledge Frameworks: Design, build, and optimize scalable frameworks and structured content models for internal knowledge bases to ensure highly accurate, discoverable, and accessible resources for Member Care Representatives (MCRs) and partner teams.
- Content Engineering & Logic: Partner with Support Engineering and Support Ops to develop use cases, logic trees, and structured user pathways that ensure the right automated or assisted outcomes.
- Process Documentation & Impact: Develop, edit, and maintain clear, concise documentation for internal content processes, tools, and workflows, increasing internal compliance, consumption, and ease of use.
- Maintenance & Lifecycle Strategy: Establish continuous optimization loops, content feedback processes, and audit cadences to keep internal knowledge systems current and accurate.
Qualifications & Requirements
- 8–10+ years of experience in content strategy, content structure design, knowledge management, or customer/member experience roles, ideally in fast-paced tech or hardware/software environments.
- Proven track record of building and managing complex technical knowledge bases, content frameworks, or information layouts.
- Experience working with or integrating Generative AI tools into content workflows to improve categorization, drafting, or search optimization.
- Strong analytical and problem-solving skills; experience partnering with technical teams to build logic trees or map out user workflows.
- Exceptional written skills, with a deep understanding of how to simplify complex product mechanics into highly structured, scannable internal and external documentation.
- Tools: Proficiency in knowledge base and ticketing platforms (e.g., Zendesk), project management systems (e.g., Jira, Slack, Google Workspace), and process mapping tools (e.g., Miro).
Benefits
At Oura, we care about you and your well-being. Everyone here at Oura has a ring of their own and we are continually looking to improve employee health.
What we offer:
- Competitive salary and equity packages
- Health, dental, vision insurance, and mental health resources
- An Oura Ring of your own plus employee discounts for friends & family
- 20 days of paid time off plus 13 paid holidays plus 8 days of flexible wellness time off
- Paid sick leave and parental leave
Oura takes a market-based approach to pay, which may vary depending on your location. US locations are categorized into tiers based on a cost of labor index for that geographic area. While most offers will be closer to the starting range, successful candidates' pay will be determined based on job-related skills, experience, qualifications, work location, internal peer equity, and market conditions. These ranges may be modified in the future.
- Region 1 $143,650 – $169,000
- Region 2 $130,0550 – $153,000
- Region 3 $117,300 – $138,000
A recruiter can determine your Region based on your US location.
We are not considering candidates residing in the following states: Alaska (AK), Delaware (DE), Iowa (IA), Mississippi (MS), Nebraska (NE), South Dakota (SD), West Virginia (WV), and Wisconsin (WI).
Oura is proud to be an equal opportunity workplace. We celebrate diversity and are committed to creating an inclusive environment for all employees. Individuals seeking employment at Oura are considered without regard to age, ancestry, color, gender (including pregnancy, childbirth, or related medical conditions), gender identity or expression, genetic information, marital status, medical condition, mental or physical disability, national origin, protected family care or medical leave status, race, religion (including beliefs and practices or the absence thereof), sexual orientation, military or veteran status, or any other characteristic protected by federal, state, or local laws. We will not tolerate discrimination or harassment based on any of these characteristics.
We will work to ensure individuals with disabilities are provided reasonable accommodation to participate in the interview process, to perform essential job functions, and to receive other benefits and privileges of employment.
Disclaimer: Beware of fake job offers!
We’ve been alerted to scammers posing as ŌURA recruiters, especially for remote roles. Please note:
- Our jobs are listed only on the ŌURA Careers page and trusted job boards.
- We will never ask for personal information like ID or payment for equipment upfront.
- Official offers are sent through Docusign after a verbal offer, not via text or email.
Stay cautious and protect your personal details.
To all recruitment agencies: Oura does not accept agency resumes. Please do not forward resumes to our jobs alias, Oura employees, or any other organization's location. Oura is not responsible for any fees related to unsolicited resumes.
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